I have been an AGL customer for a long time and I am satisfied with their service. Thank you

It was difficult to understand how immediately after getting a new meter our rate changed to higher tariffs And to then be told that we could be charged more after some sort of averaging is worked out We didn’t ask for meter and our neighbours haven’t a new meter so we will be further penalised. Our costs just keep rising. We will be seeking better deals from other suppliers

Not impressed with the app

took over mum and dads house and kept their agl as our provider they helped me with all the connection hassles, prices are on par with my old provider so im happy

I chose to stay with your company,as an agl customer I think agl,could do more in regards to discounts to loyal customers,if I'm offered a REAL discount, I will stay loyal ,but I will keep my eyes open for a better price until my contact ends ,the ball is your court agl 😐yours in faith .Paul Floyd account number 7056921062 thank you 🙂🙂

Quick however had to chase up as incorrect plan added

Shame AGL treat the long term elderly clients when asking for Pensioner discount on both Electricity & Gas usage DHS will only give on Electricity but I guess this is the way of life now

rang to inquire about an issue showing in my login account, spoke to a pleasant staff member, and she was helpful

The person who attended to me was very helpful and efficient !

Easy to deal with staff on the other end as everything was done in a smooth transition. I know they are challenges facing organizations but their prices are reasonable.

I was advised by Agl about the government assistance with payment which was very helpful thanks

AGL is a very trustworthy company. The energy supply is stable and reliable. Their customer service is wonderful either. Every time I ask for help, I will get my request resolved rapidly and reasonably. I will be their customer from now on and recommend my friend join in AGL. The live chat is my favorite, what can deal with most problems. I hope live chat can extend more functions so that I don’t need to spend more time to connect to a call.

I had tried a number of other providers, including the one I was currently with. AGL was by far the clearer in explaining the offer. The customer service person was friendly and easy to talk to, answering all my concerns to my satisfaction. I would recommend them to friends on this alone.

I called and after waiting for more than 1 hour I had to hang up.I later went via the app and had to wait for 1hour 30 minutes. Terrible service.

AGL emailed a generic letter after recent the death of my nephew. It was in response to trying to sort out continuation of power at his address. I had also spoken in length to 3 or 4 resolutions officers and the information was not clear and also conflicting in places.

The onboarding was a very simple process and notification was received every step of the way.

I gave this a gl1 star the reason for that is I have signed a contract saying in 30 days of use of my electricity and gas that I will serve a gift card from rent.com a hundred-dollar gift card 50 forecast 54 weeks City well I've been on since 6th of July it's been 40 days now no email no nothing. Do you want do we want to call this fake advertising for AGL

Every part of connection went smoothly

I'm not sure. I received a letter about updating my Meter and it was replaced. Paperwork left to say it had been done and completed. The following week I receive an email to say my Electricity and gas would now go up in price. I just received my Aged Pension card and maybe this is your way of recouping my pension discount. Thank you AGL.

Have had no correspondence from anyone, just keep getti g hung up on when transferred.