Good service

AGL have the worst customer care in Australia. This is the third time I have had to call them for the same issue and again I wait. I waited 67 minutes to finally get hold of a call center agent who then spoke to me for a few seconds and directed my call to a resolutions team. I have now been directed to resolutions team and for the last 20 mins I have been caller number 18. This is completely unacceptable service. A company with this shocking level of service should have their business license reviewed!

I spoke to a Brandon today 2 August around 6pm and wow, he is so rude. He sounded tired, fed up, or whatever reason. I am a new caller and I didn't expect to get such a "whatever" responds. Any questions I ask he will tell me did you not rear your contract? Basically he wasn't interested in helping me and continue to show his disinterest through his words and tone. AGL, never again. I called up Sumo and they are so nice

We as customers have been with agl for numerous years the service has been very true and no hassles I truly recommend them to all that have solar we are moving to a retirement unit in barossa Valley, and will be retaining their service Graham dungey ,moving house ..

Always easy to deal with.

After signing up with them, no one came around as promised to check if we can actually get it connected. So I did the check myself at my own cost and found it wasn't possible, without a huge cost. So I called them to cancel it, which took over an hour and a half. Then 2 weeks later I get a bill. So I called them back and waited for over an hour, then the line went click and hung up. I called again and waited a further 1.5 hrs. Then spoke to a snotty teenager who said she will cancel my account, but the internet was down, so she read the terms out to me and expected me to agree to pay for all costs, including the Router I never received, I would not agree to that and surprise, surprise the line went dead! I thought that was over with, then 2 weeks later, I receive a warning letter that I have not paid my bill and the account is still open! After call, another 2 hour wait, I spoke with a decent consultant who promised me it will be closed down and no further billing. 1 week later I get another bill, this time I'm on chat for over an hour and they cannot find my account, so transfer me to a 'specialist' who says my account is open. Then once again I get cut off. As far as I'm concerned, this is by far the most unprofessional company I have ever dealt with. How it is still running is beyond me. STAY WELL CLEAR.

I booked a connection following my interstate move. I read the website and gave the recommended lead time for the connection. On the day of the connection the property had no power. I tried using the help chat service on their app. No response, even though they claim to have 24/7 support. The next day, still no power. Tried to get help again, this time they responded and said the property was connected. It was not, I was in the property at the time. Called the help number an hour of waiting. I was then informed that they needed to book in a visual inspection, which had missed the cut-off and could only be completed the next day. While on hold, I checked my account which stated that I was connected and had used 19KW of power in the last 24 hours and owed $3 on my bill for the last 24hrs of use. The person on the phone assured me that the smart meter reading was correct…. While I was physically standing in the house that has no power and was at least 18 hours away from getting connected. As you can imagine I have zero trust in their billing. I regret dealing with this company, their operations team appears incompetent, their help/service is none existent and their billing appears to be completely made up and random…. 19kw used while disconnected... seriously. I regret trying AGL and in future I will do everything possible to avoid them. I wish it was possible to give zero stars.

The worst energy/internet provider I've ever come across, signed up due to good rates and bonuses So far I've had none of those bonuses, been charged twice for my modem ($149) I've had to call almost weekly with over an hour's wait time, their live chat is ridiculous and never listen from the beginning they put my on the wrong plan, the mobile app chat doesn't reply for days at a time when tho it says within 60 minutes They blame covid 19 yet every other company seems to have staff, callers and live chats, for god sake they even have an email to contact Tried calling today and after being on hold for 10 minutes this time the music stopped and I got hung up on. Hey AGL if you have queues of over 40 people maybe hire temporary staff or let your current staff work from home I wanna get rid of this company as soon as possible and I am sick of not being reimbursed for my time Learn to run a company *Update* I've updated my rating to 3 stars, all my issues finally got fixed a bunch of calls later and I'm almost positive they gave me $50 credit as hush money but claimed it was for a promotion I've never seen I still think there's better companies to choose from and will be switching after this cycle

Ordered NBN from AGL. They sent out modem but did not arrange appointment with NBN Co. I returned their modem and canceled within cool off period. I called a dozen times and was on hold for hours but kept getting bounced by one person to another. They kept saying they have cancelled the service yet I kept getting bills.

Very very very bad customer service Good luck getting anything resolved

Changed to their mobile plan after they sent me many emails promoting their plans. Have not been able to send or receive text messages since. Cannot even get codes to process online banking, MyGov, & any ticket outlets etc. Have been ringing everyday, but all they do is pass it onto another divisions. Nothing has been done & I cannot continue with this as they do not action anything. Steer Clear of AGL is my advice

Using the Virtual Assistant Chat service I asked to check if my Pension card details were recorded. Despite giving all the details twice, three days later I still not received a reply that confirms or denies that my details are recorded and getting a concession. My Bill does not mention Age Pension Concession.

I received 2 plans to review. They were going to cost me another $61.00 per month and less solar panels credit.

I was trying to go to my account but after putting in my name and whatever else they send a code to my email address and because i don't know how to get back to it i am then unable to finish

im happy when i can speak to some body who can help me . THANKS

As notd in survey communicating with overseas call centre operators is extremly difficult, Resolution Team in Australia excellent, why use overseas. This experience was horrible just to create another account with AGL, already had 2 and husband 1.

We have 2 meters on our property serving the same needs, one account with AGL and one with another provider. The last bill with AGL was 3 times as much as the other provider for the same period, showing 3 times as much usage as the previous year when, in fact no one was home this year for most of the billing period. Getting assistance is nearly impossible, especially online. They are very unhelpful and obfuscate as much as possible to fob you off. I will never use this company again. Avoid them!

For the first time I don’t feel ripped off by AGL, their Electric Vehicle Plan in Vic (Jemena) has been Excellent! Their service and account management as well a AGL rewards are also to be praised.

Unfortunately would not give AGL energy any stars! We were asked by our energy supplier to look for another provider as prices were going up, we did this and joined AGL, AGL did not do a final physical read on our meter, and took the estimate off our supplier, which I might add was way way over what our actual reading was, 2,000 kW over the actual meter read. We have sent through proof of the meter read via email and uploaded it to Agl, but they have to wait until our previous supplier provides an actual meter read, our final bill from our previous supplier was ridiculous, which we had to pay as payment was set up as DD, now trying to get this sorted is a nightmare, as with AGL's message service the wait time is well over 2 hrs for a response! Steer clear from AGL, would not recommend them to anyone!

We received our new plan to commence in July, which included our feed in tariff going from 17 to 5, we had only last year spent to put solar on, so 5 wasn't going to work Was all prepared to shop around and go somewhere else.