Easy to move house electrical online and received a bonus credit. Two days notice is great and effective especially because moving can be stressful with a lot to organise.

I have questions, but I can't consult in English, but through the Cantonese service of AGL company, my questions are quickly answered, and I am very satisfied!

The most disgusting company for customer service in Australia. Have had 8months of hell dealing with them trying to get my meter changed to put solar on my property. Every time I ring them, I have to speak to someone else and explain the story of what is going on. Manhar in Resolutions promised me months ago that when this was sorted, he would backdate my credits. But of course there are no notes on my file detailing this conversation!!! So now, when the meter is FINALLY sorted and I am trying to sort out my bill - they are refusing to backdate the credits from the solar generated all this time they have been stuffing me around. Honestly I am lost for words. Absolutely disgusting customer service. Refuse to put me on to anyone else to speak to to try and sort this out. Currently swapping all of my AGL accounts to another provider. Don't use this company.

Easy simple competitive

All went well. I was a bit slow at organizing myself, but got there in the end.

Quick connection

I just needed to change a contact number. I was grateful not to be on hold for an hour. It was very simple and quick! Thank you!

Needed to change my payment details in both my electricity and gas accounts because my bank had changed their BSB Number. This was sorted out promptly which helped me immensely as I had quite a few more organisations to deal with.

It makes it easy for everyone. Keep it up.

Beware of AGL. 28/05/2022 I have had an electricity account with AGL for several years. I have always paid the accounts, so there are no credit problems. On 1 March 2022, I contacted AGL and requested they open an account for an apartment I was moving into on 11 March 2022. This apartment is in the same block and was next door to where I was living. AGL assured me the account was active for the new apartment and confirmed that in writing on 13 March 2022. I received an account for electricity dated 11 March to 14 April and paid this before the month’s end. During the early occupancy, I received requests from the previous electrical supplier for the new apartment to open an account. These letters came by snail mail. No problem, I thought, as my account was with AGL, and they had confirmed my account in writing was active and I had paid their account. The third-party supplier obviously needed time to get their records up to date. Any reasonable person would have come to the same conclusion. The third-party electrical supplier threatens to disconnect the electricity supply, so I contact them and set out my position. They claimed AGL did not have the billing rights for the property. Not so I tell them, as AGL has assured me they have the billing rights, and I have paid the account they sent me for electricity usage for March- April. Something is amiss? I now contact AGL, and they claim I need to set up an account, oops already done this, I say. Over the following three weeks, they set up my account three times, confirmed in writing. Something is not right, I deduce, and when AGL removes critical information from my online account, my suspicions are raised. I talk with the AGL resolution team frequently and was assured everything was being handled on their end. In other words, don’t worry, it’s all in our control. Well, that was a long distance from the truth as the third-party electrical retailer now served notice of disconnection. The stress of the whole business caused major angina attacks that caused me to be taken to the hospital by ambulance. I have had my health seriously compromised by this experience. It was so stressful not knowing at any moment the electricity was going to be turned off. AGL did not have the billing rights, AGL failed to contact me and front up and say the problems were at their end. All AGL had to do was contact me and tell me the truth about what was happening, and the situation would have been managed. Despite the several phone calls to AGL, they just continuously deliberately mislead me. Their behaviour was deceptive and deliberate, which makes one wonder why they would behave in such a manner? A question I cannot answer. I finally had to accept the third-party electrical retailer was correct, and I opened an account with them. AGl's behaviour was unethical and dishonest and for these reasons, I suggest you give them a wide berth. Who would choose to go through this type of experience? Thank you

Customer payment flexibility which is ideal in certain times .

The guy who was sent to read the meter never showed up then tried to say he couldn't get access when I was home all day just to meet him. Not happy. I then contacted AGL by phone only to be met by someone who was having a bad day. Fortunately, after some time I got to speak to a supervisor/manager who was able to resolve my problems with me. This gut was mush better to talk to and he saved the day. I had some time in rental accommodation before I moved to my new address. When I moved in and asked to set up my accounts again, AGL did a great job. No fuss, no hassles it just worked seamlessly as it should. Thanks AGL.

AGL seemed quick to help me after my account was deleted/transferred to another provider by my neighbour apparently. I am pleased that both electricity and gas accounts are in credit!

AGL is reasonable to deal with I have never had a problem with the bill. all good thank you

I had submitted disconnection request online 2 months ago. Shows up disconnection in progress and then I get billed. Customer services is even far far worse. Extended delays, when you get connected to Asian representatives, they have their own issues which they bring to work. Will never recommend it. Waste of time.

I have always dealt with AGL and find them reliable, therefore making me feel comfortable. Hopefully that will never have to change. As long I feel I have a fair and reasonable bill, I will stick with them.

I am a customer of AGL, a great energy company, they provide good service and excellent forms of payment with an excellent manager of payment online and customer service when we need it.

I called up to see if I was on the cheapest plan. The nice lady on the other end helped me change over quickly and easily. Good stuff.

Happy with AGL service.

You should be telling me that you are providing the cheapest rates and if you are dearer tell me why you are dearer.