Unfortunately my experience was negative. I left a small item at work which required my office to book a courier to get it to me living approx 1.5hrs away. Speedy Sameday accepted the booking, took the money (and afterwards asked for an extra £15 to cover the London toll charge)....then approx. 10mins later, they sent an email cancelling the booking as no drivers available. CHECK DRIVER AVAILABILITY BEFORE ACCEPTING A BOOKING 😡

Didn’t even answer the phone for Me To make a booking.

Clear and easy to use booking system, prompt pick-up rapid delivery across the country, with good customer service. Competitively priced.

Quick efficient and good price

Extremely efficient and reasonably priced service. Would use again and recommend to others

I needed a package very urgently for a special birthday present on Monday (having realised mid-morning it was with my neice who lives 100 miles away, instead of at home as I had thought!!). I was incredibly impressed with the same day service, which was collected at the time I had booked and arrived safely with me in very good time. The van driver was extremely pleasant and friendly as well. Well done and Thank You!

simple to order, delivery made in an appropriate time frame.

Not a great experience. I was charged for ULEZ, £12.50 + VAT, even though the scooter is not liable for the ULEZ charge. I did call to ask if this was an error, but was told they charge it regardless of the vehicle “just in case” and “it’s in the terms and conditions”. I won’t use them again.

30 minutes late for pickup and I have been on hold for 20 minutes, slightly surprised that they are called Speedy!!

Called to make a booking, was sent a payment link and within the hour the courier had collected and was on his way!!! Speedy by name, speedy by nature! My daughter left her passport at Uni and we were leaving that same day! Panic averted! Great service, would definitely recommend!

Khai was great and so helpful.

The driver tried to steal my parcel

they got the date wrong despite me discussing the urgency with the call handler EWebsite booking isn't easy too small boxes and not easy to use. Call handler uninterested When I complained they weren't interested. Speedy slow coach and crap more like Im now waiting for my money to be returned

Booking delivery was very easy. Courier was on time. Only bit I didn’t quite understand was why I had to pay £15.00 for congestion charge for a biker not going through the zone. I didn’t question it because I needed my parcel

Contacted them as i needed an urgent pick up that day. Found them to be fast efficient and really customer focused. Was really impressed at how well they did. You don't often get that level of service. Thank you to all involved especially the driver who was sent on the job.

Excellent service at short notice and good price. Would recommend.

Smooth and easy despite my complicated instructions

Appalling service. Booked the urgent service which states collection within 60 minutes. The driver arrived after 60 minutes. No update on progress or allocation of a driver despite me calling twice. I then cancelled (prior to driver arriving on site and having had NO notification of driver being en route or allocated) and they withheld 50% refund. They then claimed the driver was only 5 minutes away. Had I known this I would not have booked the alternative courier. When using the tracking button the status of my order was never changed. They did not seem to understand their own cancellation policy, and had their own interpretation of this. Using colour coding of red, amber, green to categorise cancellations, which is perfectly reasonable and fair. But this cannot be used if the client is unaware of the changes to the categorisation or does not have any notification of driver allocation. I cancelled my driver expecting a full refund under the expectation my status was still 'green', however, to then suddenly be told as I am cancelling the status was 'amber' and driver was 5 minutes away is not fair on the consumer. If they provided a decent service with updates throughout this could be mitigated and ensure their cancellation policy is valid.

Excellent service from Speedy - thank you!

Booked a courier for 11am, rang to check on it at 1030 to be told a driver wasn’t assigned yet and they couldn’t give me any time frame whatsoever as to when it would be picked up. So I then moved the booking to after 3 as the person collecting from couldn’t sit around all day waiting for someone to maybe turn up. They then tried to charge me a change fee for changing the booking time!!! After a few more hours I had to cancel as there was still no driver, all in all a disaster and will never use again.