I just dont pay my bills and they say nothing. Imagine how bad the company is.

Like most of the people here, their billing and communications is shocking. I have tried contacting them countless time to no avail. I raised an ombudsman complaint and got a response from Neo to the effect they had answered my queries and had told the ombudsman to close the complaint when nothing has been sorted out. AVOID, if you are having the same problems raise an Ombudsman complaint which can be done online.UPDATE They finally sorted out my billing issues but unfortunately sent a direct debit link that doesn't work, I have asked them to send a new link but have had no reply. If you use this lot email them meter readings every month to provide ample information to bill correctly. FYI -They don't have the technical infrastructure to read smart meters remotely.

Same issues as everyone else with double (sometimes triple) invoices a month with no breakdown on energy consumption. Ignored all my emails and never returned any calls when I was fortunate enough to get through to speak to someone. I went to the ombudsman who ruled in my favour on Feb 5th but they have not been able to get a response from Neo energy to get them to rectify the issues and repay my owed money. It seems that the ombudsman have zero power to get Neo to follow up even following a decision. Each time i contact the ombudsman for an update they just reply...No response and it has been escalated...which makes no difference. Much like other reviewers I would like to leave Neo but am trapped, if i leave i suspect that I will never get back the money I am owed sadly.

The worst energy supplier I have ever used. I have been paying by direct debit a fixed amount but also receiving invoices saying they are unpaid and the amount outstanding is rising each month. I spoke to someone when I got the first reminder and was told it was a glitch in the system and to ignore them. But they are still arriving each month. I have tried repeatedly to phone and email but to no avail. It is worrying.

Moved into a property supplied by Neo Energy in January and have been trying to contact them ever since. Given current fuel prices we could not get service with anyone else without paying £300+ a month (for two people in a small two up/two down property). Today I have just managed to speak to someone and have been told the reason no one has got back to me is because they are the ‘new team’ and had no one working in a customer facing role - they did not have an issue with their phone lines, they had no one to answer them! Could not resolve my issue, said he would escalate it but then read out someone else’s details over the phone to me instead of my own!! Will wait and see if I get anywhere but as it stands I will be leaving as soon as I can find an affordable contract!

Absolutely appalling company. Their billing is atrocious, they never provide accurate information and they don’t provide access for you to see your account or billing info. They don’t respond to emails or requests for up to date bills. They don’t even respond to complaints raised in writing or via their ‘chat’ function, even when they have promised to do so. Have had to raise a case with the energy ombudsman and was told even they are struggling to get a response from Neo. Avoid them and choose any other supplier

In March the company go-cardless cancelled my direct debit in March who use to take the money for Neo-energy I have t have rang and email many times I have no idea what my bill will be as a pensioner I am really worried what the impact will be this company customer service is terrible who can see for help.

I have been with Neo Energy since April 2021 and like other customers cannot get in touch either by phone or email. I stopped my direct debits in September as I had a £450 credit. I also accepted the offer of a two year fixed price contract but did not receive a confirmation. All they do is send email bills with the wrong address on. I complained to the ombudsman and they could not get any response. I was awarded £60 compensation and Neo were told to correct my address and confirm I was on a fixed price contract. Again no response. I have all my meter readings from day 1 and know exactly what I owe if I am on the fixed price contract. Now even the "front office" phone number just gives a recorded message saying please try later. The only positive is that they are still the cheapest even with the new price rise. Even cheaper if I never have to pay them!

Shocking Company, i have contacted them on circa 20 ocassions to advise I have paid an invoice they are harassing me for. Call backs promised from the "mythical accounts team" that never materalise. Stance I'm taking is that i won't pay the May invoice until they have confirmed reciept of my April payment which i suspect is sitting on their suspense account. Oh when are OFGEM going to revoke their operating licence?? To echo other reviewers "AVOID, AVOID, AVOID"

I have been a customer of Neo since August 2021. Around that time they offered a fixed tariff, I accepted by return email, I have heard very little since except that I appear to be on a variable tariff. I receive invoices monthly but with somebody else’s address. I have paid regular monthly direct debits based on my original monthly rate. I ignore later higher invoices because of wrong address. I have sent 40 emails highlighting their mistake but have had no meaningful reply. Phoning is a waste of time. As others had said this must be the most incompetent energy company, certainly they are the worst company hat I have the misfortune to engage with. AVOID, AVOID, AVOID!

Avoid like the plague… Never produce a detailed breakdown of electricity consumption … never respond to emails or return phone calls… Quite simply the worse energy provider I’ve experienced!!!!

Over the last 8 months I have been receiving 2 invoices per month totalling over £700 for my Gas and Electricity usage. I have emailed over 20 times and left a dozen messages with the lady in the office to get accounts to contact me. This is without doubt the worst company I have ever dealt with, and I have no choice to contact the ombudsman to report them. Absolutely pathetic.

This company also trades as northumbria energy and is run by UK Energy incubator hub ltd who have recently (30 march 2022) received a Provisional order by Ofgem not providing financial information which is a condition of its operating licence. This shower take your money but do nothing about switching you over, so you end up paying two suppliers, one for absolutely nothing. They are in breach of their contract by doing this. They dont reply to emails and the phone number either does not work or you get through to someone who appears to be just a receptionist with no access to your account. This company is not trustworthy

YOU WILL BE HARD PUSHED TO GIVE THIS COMPANY EVEN ZERO OUT OF 100 FOR ITS CUSTOMER SERVICE WHICH IS FRANKLY APPALLING. NOT JUST THE WORST ENERGY PROVIDER I HAVE DEALT WITH BUT PROBABLY THE WORST COMPANY I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH. THERE ARE INSUFFICIENT WORDS IN THE ENGLISH LANGUAGE TO DESCRIBE ITS SHEER INCOMPETENCE.

Waiting for a call back for 5 weeks. I’ve rang and emailed 20 times. Nothing back!

I would like to thank Jamie “at” neo-energy.co.uk for being the only person there to actually bother to respond to an email, however Neo still has many issues (the most pressing one is how they are still trading????) One star despite Jamie apologising as they are still sending me invoices 1 year and 1 month after I left, and paid my final bill, had two successful Ombudsman complaints, third one going in in six weeks.

For over 3 months (25/1/22-27/4/22) I have been asking for a statement of my account. I have emailed them 5 times (auto response only) Phoned twice, got promises, but nothing. They take the direct debit each month, I send meter readings regularly. I need to know if I am in credit or debt. Now I am going to phone and email them every day.

I would not go with this supplier I have been trying For Months to speak to someone about my bills and no one will ring me or email me had to move suppliers because no one will talk to me about my bills all I get is invoices no quote on my Bill withhold payments to try and get someone to ring me no one did

Can NEVER ever get anyone on their dedicated customer number to deal with your queries. Call handlers have no customer info to hand and just say they will get someone to call you back which NEVER happens. To date from last Oct, I have called 37 times + numerous e-mails and still no-one has called me back. Basically calling them is a waste of time. Bill invoices are totally made up and are not based on your actual usage. There is no info on the bills which you would expect eg.meter readings & dates. They are just randomly made up with no breakdown which you can check or make sense of. Only advise I would give is cancel your direct debit and suspend any payments to them. Maybe then the company will take notice and improve on their customer service which at the moment is non existent. I cannot understand how this company is still operating and unfortunately I could not select zero stars which is what they deserve.

Direct debited £220 for nothing as they don’t supply my property and have not switched or gave permission for this do not trust this company as it’s fraud as I have told them in emails as they don’t answer the phones