11th Review. Well after waiting about a year and a lot of phone calls and hassle, I have been refunded by Neo Energy, which included penalties and goodwill, so I am very pleased. Thanks a lot to the ombudsman for sorting this out and for Neo Energy coming clean at last. I hope all their customers out there can get there problems sorted out with this company like I did. GOOD LUCK!

NEO have increased my DD without any consultation, I have emailed and called their customer service team for the last 8 months to get a breakdown of my bill and to make any over payment to bring my account into the red, but NEO have not responded to my multiple monthly enquiries for over 8 months. The customer service is the worse I have ever experienced in my entire life. The customer service number is for a messaging service that say they will pass your message on and someone from NEO will contact you, but no one ever does and I have had the same experience when trying to contact the email helpdesk (0808 168 4861 & help at neo-energy.co.uk) My advise to others would be to avoid this company like you would avoid someone with Covid.. They entrap you into debt, dont provide you with any breakdown of increases to your payments and ignore all your enquiries whist putting you further into debt which then affects your health & well being, how they are being able to operate in the UK is beyond my understanding....STAY AWAY FROM THESE THEIVES

Never had a proper bill. No reply to over twenty requests for a proper bill. Never called me back or replied to my emails. An absolute shower of an Energy firm. Do yourself a favour and don't even contemplate joining this joke of a company. Direct debit now cancelled and I've reached out to the Ombudsman.

I’ve been a customer with Neo Energy for a couple of years and have decided to move away from them due to being completely incompetent with some of the worst customer service I have ever experienced. If you have an issue it is practically impossible to get in touch with someone. A person on their front desk phone line will take your details to have someone call you back but whatever you do, don’t hold your breath! I’ve tried the online chat, and just as bad. Get promised answers to questions which never come. I’ve also emailed and this is also a waste of my time! Do not choose Neo Energy whatever you do! Better off paying more and going to a professional energy supplier who values their customers.

Phoned today we can’t help I have contacted them By phone email and chat at least 20 times All I get is we can’t access your account Put me through to accounts We can’t do that I’m on universal credit and now owe Them two months will be three in February I’m stressed and my mother who is registered disabled Is blaming me for going with them I want to pay them But they can’t send a bill I changed my email address And they can’t update their billing Never been in debt I have hounded them to send a bill And they can’t do it. Changed to Scottish power two days ago Paperwork delivered today Still waiting for a bill or reply From this incompetent company ( Neo) Should not be allowed to trade Most stressful company ever

After referral to the ombudsman I have just had a complaint upheld and awarded £100 compensation for bad service (I reckon that's about 10p an hour for the time I've spent trying to get a reply from them). Neo Energy have also been told to provide a detailed breakdown of my actual fuel bill based on opening (last February) readings to current readings. I am receiving THREE bills every month totaling £817, should be around £200 maximum. Fortunately I stopped the DD before any spurious ones were paid. Even the ombudsman couldn't get a response from them. I am not holding my breath until I get the reward and a proper bill. I can pretty well be sure that it will never come and they will go bankrupt.

An appalling company. Won't reply to emails, can't speak to anyone on the phone, only messages. 6 months after my husband died, I am still waiting for them to get back to me. Have today had a ombudsman decision in my favour. Never, ever deal with them.

Multiple idiotic invoices, what's an invoice without detail. They cant produce a statemented bill, so I cancelled my DD. They also have my address wrong. Charlatans. Keep the money in your savings people and hope for the best. Please help OFGEM!

utterly useless company 4 months 32 phonecalls/ 27 emails and still NO RESPONSE what a bunch of d***heads, - This is so stressful, they wont answer queries, wont acknowledge the DD as a credit against new bills they are raising - which i cant tell is my account or not . All i need is support and a voice from the company to sort this out. Its beyond words how incompetent they are. half the time the phone number doesnt work - if you are given "the direct number" at switchboard to speak directly to the team - he leads you to voicemail box where the box is full so it cuts you off....Honestly! is some idiot just running this out of their garden shed??? I seem to have two sets of invoices, they seem to think i live elsewhere, they dont acknowledge the credit per month that they are taking by DD. I want to leave I want to submit a meter reading I want this cleared up - but no one will communicate

I have been with Neo since June 21 and all they have sent is a welcome e mail July21 and literally I have heard nothing since . I have made over 35 phone calls just to be told they will ring back and no one ever does. I’ve sent e mails and letters and these are ignored. I contacted the energy Ombudsman in October and had to wait eight weeks then get back to the Ombudsman.The Ombudsman has tried to contact Neo with no luck. I have now joined another company and if I hear nothing from Neo I will cancel there direct debit and they will have to contact me if they want any extra payment and I will then give them the runaround.PLEASE DO NOT GO NEAR THESE CLOWNS.

I wish I had read the review's before i went there. They offered, me a grate deal so I moved to them. For 6 months every thing was fine, then October 2021 they took 3 large payments out of my account. I have made a record off every call to them, 28 in total. each time told some one will call me back as a matter of urgency, had 3 online chats with them same out come, sent them email's. no one has had the decency to call me back, so frustrated. the number they gave on the letter sorry i am leaving is unable to connect. PLEASE DO NOT GO TO THIS COMPANY. i JUST CANT BELIEVE THEY WILL NOT TALK TO COSTOMER'S. I believe they get you on board with low prices, them in comes the scam.

CRIMINANALS Never had details of opening balance Made over 30 calls Sent over 15 emails 2 x Subject Access requests THEY DO NOT SEND OUT OFFICIAL BILLS, JUST "INVOICES" Tried "invoicing" us twice monthly so called daily for a week. NEVER had a reply. So in a desperate bid to get a reply wr cancelled the DD 4 months ago... not a peep from them!!! Cant leave, cant stay... what do we do??? These guys are the cowboys of the energy world.. its criminal.. Now I am scared Im gonna be i trouble but I cant just keep paying random invoices with never once having an actual bill....

They are terrible can't get in touch with they keep send bills I've never had a bill

Dreadful company. Switchcraft moved me to these jokers. Transfer was messed up so only gas moved but DD amount stayed unchanged as based on gas & electricity usage. I do not receive the normal bills you would expect to show usage. Have contacted customer services only to be told they cannot access my account information from their system (what?!!). Cancelled my DD months ago in the hope they would actually answer my query. Still no response. Shockingly poor. Unbelievable

I've also had to resort to Ofgem. I'm being billed for two different amounts a month, no justification re usage on actual account. NO response from numerous emails and phone calls. Fortunately stopped my direct debit when I first noticed errors. Another member that I know has started to receive invoices not related to him and also stopped direct debits in time. Is it just a coincidence that we are receiving extra invoices? Or could they be relying on others not noticing and allowing spurious invoices to be paid on their direct debits? Or maybe building their balance sheet debtors? If someone would talk to me I might be able to resolve the problems. Little hope, it's been 3-4 months now.

* AVOID * AVOID * AVOID * AVOID * AVOID * AVOID* DO NOT DEAL WITH THESE JOKERS: - ESTIMATED BILLING & NO USAGE ON INVOICES - MADE UP BILL AMOUNTS - SOME MONTHS CHARGED TWICE - THEY DO NOT ANSWER PHONE CALLS - THEY DO NOT RETURN EMAILS. I FORMALLY COMPLAINED TO OMBUDSMAN AND AM AWAITING RESOLUTION. I CEASED PAYING THEM A WHILE AGO IN THE HOPE THAT SOMEONE MIGHT CALL ME. HOW WRONG I WAS!

Awful is not strong enough. I cannot leave no stars or I would have. They take unauthorised extra direct debits from my bank without justification. Will not refund these (thank goodness for Direct Debit Guarantees). Will not communicate with me. Do not return calls or emails. Will not give me a usage statement. They have also failed to respond to a Subject Access Request.

This company keeps sending requests for additional payments with no itemisation of energy usage. Are these for real? The company does not answer any calls emails or complaints letters - their complaints address returns mail addressee unknown . I have successfully referred the matter to the energy ombudsman who also had difficulty getting any response from Neo energy . Is this a bona fife company ? What can be done?

Absolutely worst energy company I have ever dealt with, I have been receiving random invoices each month with absolutely no detail as well as taking my direct debits as well, I have left 14 emails and no response and left 4 messages at the desk ( they are an answering service when it’s not engaged), but still no call back, they are really really bad please avoid….

Just a terrible company to deal with. I left in June and I’m still receiving monthly demands. When I try to email them I get nothing back. I’m convinced this is some sort of joke. Please do NOT use this supplier in any shape or form.