I am writing the rather disappointingly in relation to a 2020 Coachman VIP575 which unfortunately for us we purchased from yourselves last year - I shall apologise now for my tone, however our experience with Campbells has left an extremely bitter taste our my mouth. I note on their website that they quote "Coachman Caravans, who are known for their exceptional craftsmanship, build quality and of course high luxury." - I certainly have to beg to differ with this statement. Last year we purchased our caravan from yourselves for £28k - today we have sadly sold it for £18k due to the amount of damp - 60% readings of which had so called been repaired a couple of months ago - but today after an independent inspection we find out that it was an extremely botched job and the whole underneath is rotted. We put our trust into Campbells last August, and for what? to keep losing money on a caravan which initially seems was not even inspected by yourselves prior to selling!!!!! We did want to sell it back too Campbells - however sadly they didn't come back with a price. Every issue was a chore with the after sales team, and it in fact got to the point where we gave up. We shall now being seeking legal advise on this matter to recoup some of the money we have lost - avoid this company at all costs unless you’ve got £1000’s to give away

Awful absolutely awful dealings and customer service from the top to the bottom. Spent just shy of 30k last year on a used van which to us was an awful lot of money and we were so so excited about collecting. As newbies we specifically asked Neil the salesman for a full and thorough breakdown and in depth explanation of the van at collection as we have never stood foot in one before. He promised us a “half day” handover which would include showing you how the motor mover works, how to get water in and out of the van, filling aquaroll ip and showing us the pump and then all the indoor panel settings etc, you get the drift. Collection day came. On first note the van had not even been cleaned on the outside and had a very deep ingrained mark running down all the side if it. Not happy. The handover was useless. 4 hrs we were pencilled in for. It lasted 36 minutes before the chap said that’s it now I need to go for my Friday bacon butty! I didn’t even know how to hitch the van to the car. The day after we went away in it. No water could get into the van. The pump was broke which had so called passed its test on its PDI. So 12 months in and we have had several issues with the van. This is where they are dire. The team of girls in porta cabin will argue with you. So much so I have had to put the phone down on them. It’s like they cannot book a repair in without accusing you it’s your fault. They will try their utmost in getting out of repairs. I managed to get a 12 month warranty out of them but it’s not worth the paper it’s written on. This is the worst customer service I have ever dealt with from any organisation or company I have managed to deal with. It went back for the intial mark all down the side- on collection it was still there. They refused to repair my motor mover when it was under warranty. I had a service at another test station thankfully and they found damp. Had to wait months for them to sort it and it was very hard working with them getting them to do it without arguments with the staff of girls in the porta cabin. Every time I’ve taken the van in they wanted proof of receipt that I had a 12 mo th warranty and each time I was told I should not have that. Whilst it was in for repairs I got them to add an extra plug socket to the van. I got an estimate of approx £100 which I thought was a little excessive as I was even providing the £30 socket. They did the fitting and then called me to say that they don’t know who quoted me £100 but the total bill was over £300. £300 for a socket to be fit which I even provided. No thanks. So I am very glad to say the warranty has now finished and Even in that time the van has been taken elsewhere for better professional repair with top customer service. All these reviews on here are correct in my opinion and I will never ever go back to them for advice or anything whatsoever to do with caravans. This is a true and honest account of my personal dealings with them.

Very knowledgeable, professional and friendly staff who listen and respond respectfully. They have gone the extra mile for me and our Elaine. They give free uncondersending advice to novices like us and Jenny, Emily and Ella's Mum in the shop are amazing human-beings who have helped and advised us through this newbie caravan stage. Mark, who gave an overview of the caravan, the features, function and benefits and was very clear, humarous and knowledgeable. Brilliant handover. Could not have asked for more at the outset of our caravan journey

We purchased a new Coachman caravan from Campbells earlier this year. We went with this dealer as our salesperson; Daniel Campbell was very responsive and helpful prior to ordering and also as they are our most local Coachman dealer. Throughout the excellent sales process I was kept well informed and Daniel was very helpful sourcing additional items for the van such as the television we required. On collection day there was a misunderstanding regarding our spare wheel which we had been told would be fitted back underneath the van following retro/ pre-collection fitting of E&P & motor-movers. Daniel (who was on his day off) emailed me to say don’t worry I’ll get this sorted- and he promptly did. It would have been nice if the van had been valeted inside, as the manufacturing plastic and tape was still present, but, we did receive a very nice bright red, branded Campbells hitch cover. We had some ‘niggles’ with our new van, as it seems is typical with any new van. These were manufacturer, not dealer issues and were registered with the service team on the day of collection/ the first few trips out in the van after collection. Most of these were sorted by Campbells service team very promptly on one follow-up visit. There are two remaining issues which are registered by Campbells with Coachman and we are awaiting a fix from the manufacturers. So, Campbells have done everything they can from the dealers perspective to support us with these issues.

It would have been nice to have been told about the advisaries on the new mot and not finding them by accident among the paperwork when I got home

Absolutely appalling service. Over 8 days, 5 messages were left for Neil in sales to return our call without the courtesy of a reply. We only wanted to buy a motorhome for 69k. If this is an example of their interest at this point, I dread to think what the after sales service would be like. They don’t deserve business.

After collecting out Bailey Phoenix 640 last week, which was ordered last September. We have had a great experience from the company, with none of our questions leading up to the purchase being too much trouble to answer. Handover day was extremely good with lots of helpful advice. Nothing too much trouble. We cannot comment on after sales as we really hope we won’t need it. We are now looking forward to many happy holidays. Thank you to everyone it’s been a pleasure.

I bought an awning at the caravan and motorhome show in Manchester in early Jan 23 which they said was in stock and I would receive the following week. It’s now 18th of Feb. I was told delivery would be the 17th and I phoned up today to ask what was going on and the person who answered the phone was very rude putting me on hold without saying she was doing so twice …then she told me the rep Samantha was too busy to talk to me and would sort it out on Monday 20th by phoning Annabelle the supplier of the awning. £1500 paid up front and really bad customer service ….

We have just bought a new Bailey Pheonix +640 from Campbells . The staff were all amazing and very helpful the caravan was just perfect for what we wanted , we felt confident in our purchase from this long established family business . We felt like we were treated well and the purchase went smoothly and had the personal touch . Would highly recommend this company .

Awful customer service, really would not recommend. New motorhome was not valeted as promised, and there were other issues. when we questioned it was seen as our fault, and very hostile. Avoid!!!!!!

Would not recommend. Extremely poor after sales. No interest in attempting to address issues, one of which was a fundamental safety issue. After an incredibly long, drawn out process (taking approximately 2.5 years), which required a lot of time and effort on my part eventually Campbells passed on the complaint to the manufacturer, effectively washing their hands of the issues. If I hadn't persisted they wouldn't have done anything about the issues I experienced. I'd happily pay more initially for peace of mind with a reputable dealer who cares about the customer.

Although it is nearly 12 months since we purchased our motorhome from Campbells and as I’d forgotten to write a review, I will do it now. We were struggling to find what we wanted until we saw one at Campbells. I did check the reviews and admit that I was a bit worried about parting with so much money. However the customer service and handover were very good and a couple of little warranty snags were handled straight away to our satisfaction. In these strange times parts aren’t always readily available, so not necessarily the retailer’s fault. I would certainly go there again if I was on the lookout for a new motorhome or caravan.

Purchased a baileys motor home in dec 2021. Was told by the salesman at campbells that it had been given a habition service and also every used motorhome they sell has an engine service. Turns out after calling the company which the service should have been done at, that this was never done. They then told us they would sort this out for us and after a month of calling and being promised call backs on at least 8 occasions we are still waiting. Decided just to do it ourselves and foot the bill. Would never ever buy from these again. Edit - it’s also interesting how they only ever respond to a positive review on here, not bothered about anyone who has any issues

We had an issue where our brand new motorhome (not bought from Campbells) WC leaked. As we stop outside campsites a lot, not having a working WC made things difficult. We had travelled from Finland and were touring Europe and then the UK. I called and the Service team kindly gave us the first slot on Monday morning @ 8. After 10 minutes checking, the Engineer found the problem (which was a manufacture defect) and fixed the issue. We still have to contact Thetford, but as we’re on vacation for a month this was awesome 👏🏻 The two ladies at the reception were really great. 10 points all round. Thank you.

Six months ago I had this caravan dealer recommended to me by friends. From a large choice of used caravans, given the time of year and leisure industry climate at the time, we were lucky to find a nearly new caravan that perfectly met our needs. Excellent customer service from Sales and Admin at purchase and subsequently for questions around keeping the warranty intact. Having now used the caravan several times I am happy to recommend Campbells from my first hand experience.

We are new to caravanning having camped in tents for 30 years. When we went to Campbells, we were served by Samantha who took the time to listen to us and our questions and understand our needs. She gave us good clear advice and wasn’t in a rush to sell but encouraging us to check our details and not to hesitate to contact her with more questions. Safe to say we returned a few days later and purchased from her. We had visited several other (well known) caravan places, but not one of them were as helpful or informative, Samantha focused on us and our needs and not the sale, so refreshing following the other experiences we’d had. I will definitely return to Campbells. Thank you Campbells and Samantha

We have recently bought a caravan from Campbells Preston.Absolutely fantastic service from start to finish.Everything was explained throughout and no pushy salespeople.First class service and we are so happy with the caravan.We would highly recommend them !!!

Before deciding which model of caravan and which dealership to go through, we did months of research, finally deciding on a Bailey Unicorn Series 5 Pamplona. As soon as we viewed the demonstration model at Campbells Preston, we knew that it was the caravan for us. From ordering to delivery took 4 months and we were kept informed every step of the way. Handover was professional, pitched at just the right level (we’re experienced caravanners) but talking us through operation on the added extras we’d had fitted. We experienced only a couple of minor niggles which were put right straight away and the service team ensured that we were ready for our break away by fitting us in quickly for a minor issue that arose unexpectedly. From our first meeting with Mike Barnes in Sales through to conversations with the office staff and technicians at the service centre all of our interactions with this company have been tremendous. Would highly recommend 5*

Stay away from this company, after sales terrible they don’t reply to emails or phone calls if you have a problem with your caravan

Fantastic place highly recommend