Absolutely superb service! Bought a new coachman and from start to finish we were looked after! Cant recommend Campbells enough!

Bought a new Lunar caravan from them in August 2018, fitted an aircon unit since new and on the first service damp was detected at both back corners (< 25%). advised to have it checked in 3 months, which I did and had increased to 45% damp. Been waiting for Warranty Repair now since December 2019, its now January 2021 and still nothing. bunch of crooks, take my money and blame the manufacturer even though my contract is with them. Do not buy a caravan from them.. they do not abide by thier legal duties and rely on you pursuing the legal route. Simply put though i have dealt with repairs myself, invalidating any warranty (that's the joke right there) because if i didn't the van would be in a complete state of disrepair now and unusable. I have now accepted that they are useless, and my time is worth far more than the price of the Van so I am not pursuing them. but I will be taking every opportunity to advise others to not fall afoul of them.

Terrible company. We bought a brand new Bailey Pegasus from them in 2016, they couldn't have been more helpful with the selling of the caravan. Since then we've had nothing but dreadful service, their after sales care is shocking. We had our first few services done with them, each time they found minor faults which were all covered under the warranty but took months for them to sort out. We then had our services done elsewhere by an approved service engineer. This year in February we had a leak through a roof light and the front window which caused a lot of damage. It was under warranty and an emergency as water was pouring in. Campbell assessed it and temporarily repaired the roof light, and said they couldn't do anything with the front window yet (that was a much more minor leak). They said they would contact Bailey to approve the repairs. Months passed, we kept phoning and they either didn't answer, said they were short staffed or that they were waiting on Bailey. We accepted this for a time due to covid and lockdown. However 9 months on and we're still waiting. Last month we made further calls to them and they told us they had just had confirmation from Bailey for the roof work to be done but that Bailey wouldn't approve the work on the front of the van. At that point we phoned Bailey who told us a very different story. Bailey said they had approved the job in July and had also been chasing Campbell to get it done. They agreed they hadn't approved the job on the front, but it turns out Campbell hadn't told them the truth about what needed doing. Bailey said straight away it was covered when we explained what was happening. Bailey then got on to Campbell and instructed them to do the work immediately, but Campbell said there's a wait time to get it in. We're still waiting for a date. When we phone now we can't even get through on the phones - it doesn't connect. Our van is still leaking and the damage caused will be greater, especially now we're coming into winter. Never again will we buy from such a shoddy and uncaring dealership. We will take this further.

We purchased a Bailey MotorHome in August from Campbell’s and have been delighted with the support we have received from all the staff. We are new to MotorHoming and as such we had numerous queries, all of which were answered fully. A faulty pump was quickly replaced for us.

We bought our 2nd hand motorhome from Mike, we have to say that Mike and his team showed they cared and we had a few issues with Kay but they have resolved all of them no questions asked. Personally I'm all about the after sales and the team were great which means when I'm ready to upgrade, Campbells is where I will go! Thank you Mike, Jenny and the team, from John & Bridget Hayes

Bought are 2nd tourer from Cambells in March although we had a long wait for it due to paperwork ( because it’s 8ft wide ) we are really happy with the van and the service provided, we had a small problem with the heater going off but Cambells sent out an engineer who fixed it for us even driving to Wales to the site we were on .

This company never ring back they left our caravan dirty after a service and did not do the repairs properly keep away from them

It really is a shame I never did my homework and visited this site for reviews before buying a used caravan from Campbells Caravans in Preston Whilst the sales staff seemed friendly and full of advice, when the time came to report a myriad of faults on the van and when the service department took over it all went downhill at a rapid rate. There were some minor issues initially which they couldn't even repair satisfactorily without leaving another problem to overcome. When more serious issues were reported they even supposedly had one of their 'specialists' in the field of body repairs to ring me with assurances that what my service engineer [ not Campbells ] had reported was erroneous. I obviously accepted that advice but I now have proof that it was all wrong and has ended up costing me £300.00 to remedy. Expect long periods of time without the use of your van as even minor repairs take an age to rectify [ but not successfully ] Much of what the service department told me appear to be lies and so if you do buy a van from Campbells then take along a specialist with a damp meter to give it a thorough inspection This is my personal experience and suffice to say has really put us off caravanning

Oh how I wish I had read this page before purchasing a caravan from Campbells, it seems they don't like customer service or repeat business - I shall not be purcashing here again and if I you value your sanity, time and money I would urge you to reconsider. I submitted a warranty claim which was accepted in June 2019 - I'm still chasing the repair and Campbells are now trying to claim that it's not covered - Joke of a company. The Directors and company owners should be ashamed, though I'm guess their ethos has been passed down to their staff and so in short they couldn't give a damn Avoid like the plague

Writing this on behalf of my sister in North Wales who is not online Mrs c Green. Abergele. Bought new van £23000 last year. Snall poroblems but main was the settee cushions did not spring back when sat on due to poor quality. 21st Sept arrived at Campbells who stated two week for repairs as cushions had to be collected/repaired by 3rd party. Van left with them. 6 weeks later several calls to them and a letter sent [registered post]and they still have the van and cushions. Excuses were we are busy. Staff shortages. 3rd party not responding. Enquiries located cushion company who stated they had not been contacted by Campbells at all until the day of my sisters call. New date for repairs is 08th November. [watch this space and do not hold your breath] Attrocious after sales service and lies after lies. Do not deal with them is possible. YOU HAVE BEEN WARNED.

Bought a Lunar Clubman ES in 2017 from Campbells Caravans & Motorhomes, Preston & collected it from their Blackburn site. Had issues with quality and returned it to Campbells for repair. The quality issues continued, such as edging strips detaching, front windows out of alignment, etc, and culminating in the large skylight's surround becoming detached. I found the manager of Campbells Aftersales team to be unhelpful to say the least. I was expected to take the caravan back to them at my expense and, in his email, he referred to Lunar "warranties" having expired and that the handbook stated returning the caravan for repair was to be at the customer's expense. Thankfully, the Consumer Rights Act 2015 is law (which the after-sales manager referred to as guidance in one of his emails) and over-rides warranties and handbook contents. The manager didn't respond to my last email demanding a refund, and then later sent me an email telling me that Lunar Caravans had gone into administration the day before. This made no difference to my case, as my contract was with Campbells, the retailer, and not Lunar Caravans, the manufacturer. So, as I had intentionally paid a deposit for the caravan by credit card, I went to the bank instead and demanded a refund from them under section 75 of the Consumer Credit Act 1974. They were very helpful and asked for evidence, which I was able to provide in full with regard to my dealings with Campbells Caravans & Motorhomes and the history since purchase of the caravan's inherent quality issues. The bank accepted my evidence and I have just accepted a full refund of the price paid for the caravan plus a little extra towards the cost of anciliary items. Needless to say, I was not impressed with Campbells aftersales manager, I will not be dealing with Campbells Caravans & Motorhomes in future, and I won't be buying another Lunar caravan.

Since we bought a new caravan from Campells 4 years ago we have had it serviced every year at the service centre to keep continuity for the warranty. There have been a number of warranty issues (mainly minor) such as the glued on blind latches falling off, LED strip light failing and table catch not working etc. The sort of teething things that you might expect on a new caravan. The problem is that every one of these problems took Campbells took 2 or 3 attempts to fix with months of delay. The worst problem was the vanity unit in the bathroom. The edging on the worktop started to delaminate within 6 months and was repaired about 5 time by Campbells until they eventually agreed to replace the worktop. In doing this they cracked the plastic sink and within 3 days of us going away in the caravan the edging started to peel off again. So I seriously doubt if a 'new' worktop was fitted. They have promised to investigate numerous times but never get back in contact by phone or email. I sent a polite letter outlining the issue to the MD and he could not even be bothered to respond. I am very patient with reasonable expectations but I will never go to Campbells again and I would not even give them 1 star for customer care. I am now considering taking them to the small claims court.

Aftersales is a joke. Robert Rinder wannabe running the department. He will be part of the downfall of this company. Pretty sure the service centre is on it's way out judging by the lack of interest from it's management!

Sales staff lie, PDi is a joke, and worst of all is the after sales and service department who really couldn't give a ****

I think iv just had a narrow escape here at CAMPBELS CARAVANS. I jumped into getting a new van last week as I was working near Campbell's. I went in told them what caravan I had (A swift charisma 570 2011 ) They told me it was worth £8,500 but they would only give me £8,000 max ! I looked up the part ex price and it was £10,500 ! I thought ok my van hasn't had a service for a couple of years I'll let £500 go and agreed to buy a £28,000 Luna Aleria , gave a £ 1,580 deposit and was looking into a bank loan for rest . With the hand over time 3 weeks away I was looking into these caravans in Ernest and also read up on some reviews of Campbell's business dealings ! Oh!! Dear ! THIS is where it all started to go wrong ! In the review above the chap mentions that Campbell's altered their deal on seeing their part ex ! Not that there was anything visibly wrong but Campbell's claimed it was damp and nocked £1400 off their agreed price ! I was very shocked by this and rang Campbell's I asked would they do this to me as he hadn't looked at my caravan, and if they did anything like that with me I would walk away on handover day ! They told me I better bring it in , so I did . When I got there they said I would have to leave it there until they could look at it a few days later ! , lol I said I wasn't happy leaving my caravan with them when I wasn't there as if it was damaged it would cause problems. I asked them to do their damp course checks while I was there eventually they agreed , Two worker types came over like they were rubbing their hands together and proceeded to tell me how much damp I had and that it would affect my vallue quote ! He said it would take another £700 off my valuation !That would mean instead of getting the £8,000 we agreed on I would now only get £7,300 , "what a joke"when my van was originally priced at being worth £8,500. That means they took £1200 off the part exchange vallue of my van !!! I told them no way and got my deposit back , If this had been done on hand over day there would of been real problems and humiliation. Still don't know if my van has damp or not but at least I know it is what it is and will go else where , If I do need to get work done I will by an independent and not just take Campbell's word for it ! The staff were nice enough and I had not issues getting my deposit back but this whole thing has been quite distasteful and slippery, We have since bought a brand new caravan from prestons caravans, they vallued our caravan at £10,500 and agreed to give us the £8,000 we originally asked.

Went in recently to look at a new Bailey Motorhome. Decent amount of stock but the young Salesman didn’t fill me with confidence. I could see right through him

Not the place it once was. Caravan shop reasonably well stocked but the prices were expensive. I should have shopped online as a spent about £100 on bits and pieces including a hitch lock but have since found out I was screwed over.

Phoned twice with a warranty issue. Was told on each occasion that they would email me with confirmation of appointment and phone me to discuss the problems further. On both occasions they failed to communicate. Then I emailed them. Same result. Steer clear of this cowboy outfit

We spent just shy of 30k on a Lunar Delta TS in April 2015. On its third service at Campbells April 2018 it was discovered that the floor was de-laminating in the Kitchen area and damp was discovered in the bathroom around the toilet area. Campbells submitted a warranty claim to Lunar and we were told that it would take 16 weeks for the parts to arrive - in January of 2019 we were told that the parts had arrived and that we needed to schedule repairs to be carried out with Crossley's Coach Craft, The earliest we could get the van in for this repair is June 2019 and they require the van for 5 weeks. Meanwhile we've had the van serviced this year by an independent service engineer who has found yet more damp! Worrying to say the least. The reason we have changed to an independent service engineer is - 1, We don't feel or trust that Campbells are carrying out any service whatsoever, 2. When we collected the caravan last year our pride and joy was absolutely filthy, caked in mud and dust which had covered our van FROM HEAD TO TOE as a result of it being stored for weeks adjacent to a major construction site. The van was disgusting, albeit Campbells offered to valet it (which they did) which meant us returning a week later to collect it. The valet didn't touch the inside so we were left to clean that ourselves which took around half a day as the dust had got into everywhere. 3. Having reported a faulty grill on the cooker at the last two services (the grill blows out) we were told that it had been fixed - wrong! The grill still blows out? So in effect we haven't had a working grill from brand new? 4. We have had major problems with the motor movers, (they cut out) again we were told that this had been fixed - wrong! On collection last year we tried moving the van using the mover at Campbells service centre where when we started to turn the van smoke started billowing from the battery box, some great repair that was? Again we had to leave the van.for this to be rectified - it was discovered that the battery terminals were loose, surely these should be checked as part of the service? Our service engineer this year had to change the gas pipes from the gas bottles as he said the wrong pipes had been fitted and gas regulations had been breached - this had never been picked up at Campbells. Our engineer spent a full day working on his service on my van arrived at 9 am and didn't leave until 7.15pm. In his opinion he believes that the brakes had never been adjusted from new - VERY worrying! It is nice to have an engineer who is thorough and seems to care about your caravan, because Campbells certainly don't!!

As first time buyers we found the purchase of the caravan was smooth sailing! Then everything went downhill from there! I found Campbells to be dishonest and have a lack of knowledge in the products the supply and install. We were told that our Coachman VIP 570 came with a tracker included and it was recommended by the salesman to get a solar panel installed. And also we had an iNet box fitted to the caravan which had been fitted in the incorrect place so in fact didn't work. After several emails asking if this was installed after we collected as I couldn't find any paperwork and being ignored we finally found that it didn't come with a tracker installed. After a lot of conversations Campbells offered to fit a Phantom Pro 3 tracker at cost without the labour charge whilst they were installing the iNet box in the correct location. Upon collection we found that a BP Tracker Retrieve had been fitted instead without is being informed as this is what coachman recommend and have wired in ready to install (this is a battery operated tracker and doesn't need wiring in!) Campbells still refuse to acknowledge they are wrong but at least have refunded us the cost of the tracker. Reading through other peoples reviews I think Campbells are ok if you are just buying a caravan and have no teething problems with it, but if you have teething problems they aren't interested. The customer is always wrong in Campbells case, and I feel that they have to have the last word, whether its right or wrong!!!!