We bought a Motorhome from them in 2017 for £32000, we were happy with the purchase and the deal we got. The sales team are fine, but after sales is terrible. We will not be using them again. Apparently they use to have 2 service bases for their 3 dealerships, but they have closed one, but not expanded the other. So it doesn’t take a genius to realise this is going to cause issues. Our first problem was identified just after we bought the Motorhome, the oven burner was not working properly. We returned it to the sales yard, a few days later we returned to be told there was nothing wrong and it was because the vents under the cupboard under the oven were being blocked. We took it away and it was still not working. Next we took it to the service centre, after leaving it with them for a week or so the burner was fixed this time. We had to take 4 days off work to get the oven fixed. We had a 12 months warranty, so we had a few minor issues which we kept with ourselves until about 3 months to the end of the warranty. When we booked it in for the minor repairs and 1 big repair, we had to wait a month for the earliest date to bring the Motorhome in. We asked them to let us know if any of the jobs were not covered by the warranty and we would decide on what action to take. Over the next month the tracker told us every time the vehicle moved, so we thought it was getting fixed, but as it was taking a long time we contacted them for an update. They had repaired all the minor issues and they told us we would have to pay for 2 of the items. We said we were not happy with this as this was not agreed. The big repair was the fridge door had a crack in it, next to the hinge, which was causing the door to drop. They decided to fix the easy stuff and leave the big job to the end, so after a month they said the fridge door needs to be replaced, so it took another month to get the warranty company to agree and for the door to be ordered and fitted. We kept on telling them that as well as the door the bottom catch needed to be replaced, they promised it would, but all they did was glue it back on. This fell off after a day of use. We argued about the bill for work which we did not agree to, they knocked off some money, but it was a bad experience.

There should be a Campbells service department Survival group... or instead of a free motormover, campbells should offer a complimentary counselling session with each caravan purchase, to help with the trauma of dealing with the service department afterwards. All caravans need servicing and maintenance so if you are tempted to buy a caravan from Campbells please bear this in mind and seriously consider buying elsewhere. Take into account the costs and expense of time spent dealing with a company whose motto is 'the customer is always wrong'. I can honestly say I have never dealt with a company this bad. A customer service department is a contradiction in terms if they don't answer calls and emails, order parts, fix things properly etc. Excuses, wrong answers, disorganised, disinterested,... customers left frustrated, exasperated, disappointed and angry. I would be ashamed to work for Campbells, I am ashamed I was stupid enough to fall for the promise that the service department was competent before I handed over £20k to the salesman. Thank god the small claims court exists to enable customers of campbells to seek recourse after going through the charade of false promises and lies. My experience since purchasing a new van from Campbells has been a hellish nightmare, going around in circles, excuses, lies, ducking and diving it's like dealing with a bunch of cheap con men. NEVER AGAIN !! I would rather pay more for the van but deal with a company who care about aftersales service in preference to dealing with this family owned company who act like they couldn't care less about customers.

Terrible Company - avoid no matter what.. purchased a brand new motor home, 6 weeks ago - still not fully working. Fridge broken, they knew about it being faulty and are not willing to fix in hurry or compensate. Been accused of all sorts by them. They are very quick to take money but after care is terrible AVOID no matter what..... Now ignoring my emails. Sales people lie and then ignore you and receptionist and ben want sacking!!

Bought a brand new Lunar Cosmos in April 17 within 6 months of purchase major water ingress apparent. Waited 5 months for parts. Eventually rejected under the consumer rights act using the Financial Ombudsman. Great salesmen, lousy aftersales service. My advice would be avoid them. I would also avoid Lunar. Now a happy Swift owner, bought from a different dealership.

Very much the same treatment as the vast majority of Cambells customers. My trade in which had no damp when I dropped it off. Suddenly 10 days later is riddled with damp. Cambells funny enough wanted to reduce the price they agreed by the same amount I negotiated off the caravan I bought. The service department, not sure you can define them as a service department. It took me over a week calling them several times a day before anyone answer the phone. They do have a answering machine that tells you to e mail them but you can't leave a message. When you e mail them you get an automated response telling you that they will respond in 5 working days. When I picked up my caravan we went off for a few days. New gas pig tail that they had fitted was leaking filling the caravan with gas. As cambells do not offer an engineer call out I had to purchase a replacement myself.so much for the PDI. After 10 weeks I booked the caravan in to have a number of warranty jobs done. They had my caravan for over 3 weeks and did not do some of the jobs. They left my fridge door shut, resulting in the fridge being covered in mould, they returned my caravan in an awful state absolutely filthy inside. Would I ever purchase a caravan from Cambells again ? 100% no. They are without doubt the worst company that I have ever had the misfortune to ever deal with. How they keep any dealer status is beyond me. I only wish I had read the reviews for this disgraceful excuses of a company before I decide to purchase a caravan from them. Do yourself a favour, don't even think of buying anything from them they are company using underhand tacti ts and have no customer service at all. Here's a test get the service departments telephone number and try calling them, you may drop lucky but try a few times. By the way the only reason they got rated at one star by me is trust pilot make you give at least one star to complete the review

Had the same experience re damp upon handover but cost me 1400 pounds. New caravan had loads of faults , leak, falling out lights , not working lights , oven door not connected and fell off, heating duct not connected , shower rail falling off and after bringing the cosmos 462 home , a 4 inch crack in the shower cubicle. Over a month it took for someone to come to me to fix it after numerous emails , phone calls to Campbell's. A marker light fel off on my first trip and uts replacement fell off in September last year. I managed to find the cracked cover and it us now superglued on. At the same time, a downlight stopped working. I raised a warranty claim in September and as of today 2nd May have been completely fobbed off again so i feel it is now time to vent my anger. I would never buy or recommend Campbell's or Lunar again

We visited Campbells Motorhomes at Lostock Hall Preston last week and a new ex demo Bailey Autograph motorhome caught our eye. The salesman let us look round it at our leisure and then explained its provenance (euro 5 engine on a 2018 reg). He offered to come up with a " deal" on our Swift Escape, ( to be taken in P/Ex ). A return visit a short time later this time with the Swift, brought us a more than acceptable deal. (And much better financially than we were currently considering from another local dealer.) Not unsurprisingly, we agreed the purchase without much hesitation! We picked up the new motorhome today and the whole process was handled professionally and efficiently by everyone at the dealership. A comprehensive handover and top class customer service means I could certainly recommend Campbell's Motorhome dealers to any future customers.

Crooks. Tried to con us, selling a motorhome not as advertised

A mechanic in dirty clothes did the hand over of the new van - not a good start! Then we had other men interrupting the hand over with minor points, then finally we were told that our 6 year old trade in had 25% damp! However, when the mechanic showed me the problem, it had jumped to 50%! Very suspicious. Then his manager knocked £400 off our trade in price! (Strangely, this figure exactly matched the amount of money Campbells had lost out on during the negotiations!) What can you do, they have you over a barrel. It had been serviced two months earlier and the highest reading anywhere was 8% - it has left a very sour taste in our mouths and we will not use Campbells ever again.

Purchased a Lexon 560 Jan 2016. Within 4 months we reported numerous faults including interior lights not working 3 times, high level exterior lights cracked twice, the wet locker let water in, the heater emits a foul smell and to top it off we have damp. I complained to Campbells recently as its now June and the damp has not been repaired. I asked for their complaints procedure and was told "our complaints procedure is simple, you have complained and I will do my best to sort it". That was 2 weeks ago and I have heard nothing since. I have asked for a replacement van but was told "you have used it so you would have to trade it in". The van is clearly not fit for purpose as is their after sales manager. all they do is blame Lunar - my contract is with Campbells but getting them to resolve my issue is impossible.

On 27/1/2017 my wife and I placed an order with Campbells Caravans at Lostock Hall, Preston for a brand new Lunar Clubman Sb caravan to be built during March 2017 to be ready early April. On 6th April, 2017 being the collection day I authorised payment of the outstanding balance (having paid a deposit on ordering) in the belief and on the understanding that it was payment for the purchase of a new caravan having been built in March 2017 as ordered and as per the agreed and signed contract.   We didn't receive the caravan we had ordered - they switched caravans. Instead we were given one having been completed 12th October 2016 which had been stood in their compound since 11th November 2016 and throughout the winter. vin no. SGLSOOOLUH1036259. They didn't tell us of the switch but kept quiet about it.   The dealership requested and took payment in the full knowledge that we were not receiving the caravan we had ordered and believed we were collecting. It was dirty and had several faults despite being assured it had received a thorough valet and PDI.   The gas and electric certification only had 6 months left on them.   We sussed what they were up to and complained. We were treated disgracefully. We received no apology or compensation and their attitude was reprehensible.   As Campbells were in breach of contract we were able to get our money refunded in full. Their cavalier attitude was such that they even breached their own terms and conditions.   The experience has caused great distress. We are not youngsters! We sold our old caravan having owned it for 17 years to make way for the new one and are now without a caravan. This has been the worst retail experience in my 60+ years. Everything I have said is well documented, truthful and accurate. Campbells are fully aware and have my complaint fully on record. I have authorised Trustpilot to notify Campbells of this review. As Campbells are a Lunar dealer I have notified Lunar. Unbelievably Campbells are a National Caravan Council (NCC) approved dealer. In refusing compensation the director of Campbells said, and I quote "I stated in previous emails that your assumptions where incorrect and that I felt there where no grounds for a compensation" My advice is to avoid Campbells Caravans. Footnote. We have since bought a motorhome from TODD'S Motorhomes who are just around the corner. What a difference! Thank you Todd's. :-)