So let me start at the beginning. Summer 2020 called at Campbell's as we were thinking about changing our caravan, there we saw a Lunar Alaria, 2017 model with the idea layout for us, we decided there and then that we would px our Coachman Laser for the Lunar. Due to Campbell's being busy the handover date was set for the beginning of October. This is when it all started to go wrong. The day before handover Mr Campbell contacted me, very apologetically explaining he was very embarrassed at having to cancel and could alternative arrangements be made, Campbell's did send a member of staff to collect our Coachman as a gesture of goodwill. Collection later the next week was at the very end of the day and a bit rushed but we noticed the kitchen window was cracked. When we pointed this out we were assured a new one would be ordered as a matter of urgency. There were other items missing like the grillpan and a shelf missing from the fridge. After contacting Campbell's a couple of weeks later to check on the window no one had any recollection about the cracked window. At this point I should also explain we also purchased a two year warranty, still with six months to go. Each time we used the caravan another window cracked, each time we contacted Campbell's to explain another one had broken. Messages sent to Emily and Jenny at Campbell's. I have all the correspondence between Campbell's and myself including photos of the broken Windows. We were not getting anywhere with Campbell's and all correspondence stopped about 12 months ago. We were stuck, no help from the dealer and a caravan that broke more each time we used it. Out of desperation we decided to px the Lunar, as if the broken Windows weren't bad enough the back panel had also cracked in both back corners. In going through the px process we lost several thousand pounds. A major part of this is due to the lack of support from the dealer, ignoring correspondence, not ordering parts to carry out necessary repairs. Unfortunately it's a usual case of once they have your money you're forgotten about. I have read some positive reviews about Campbell's from customers who've purchased new caravans, but any issues with these would be covered by the manufacturer so no consequential loss to the dealer. If Campbell's do read this review you have my contact details, I challenge you for once to look after your customers and offer me reimbursement to cover the losses I have experienced. I'm editing my review, making an addition to the original review one week later. Reading reviews I can see there are some responses to customer reviews which have been placed during the last seven days but Campbells haven't replied to mine, is this another example of ignoring poor customer reviews. Since Campbells have replied to other reviews I can only assume you've read mine, you've had plenty of time to investigate to determine what has/hasn't happened, I find it very disappointing not to contact me. Your lack of response speaks volumes about customer support. Well here we are again, more time gone by and still no reply following my request in the original review. Still poor customer response. More time has gone by and no response from Campbells Caravans. I copied the text from my review and emailed it Emily Holmes and Jenny Wright (manager) earlier this week (23/05/22), those were the ladies dealing with the broken windows, and still they (Campbells Caravans) still haven't had the decency to reply. Says everything about customer service.

We had a minor fault with our new Coachman van. Emily arranged for it to go straight into the service centre and they fixed it within 24 hours. The new service centre is much easier to find and the staff were very friendly and helpful. The sign of a good company is good aftersales service , once they have your money. Ed & Glenda

Just received caravan back after some repairs. There had been a problem with the water system and Coachman thought it was just a calibration issue. It wasn't, and Campbells agreed that the unit need to be replaced. Anyway, Campbells got the unit in (I think they had to persuade Coachman), replaced the unit and all is fine now. Good contact, in and out quickly and easy pick up. All good.

We purchased a new Bailey caravan in 2021, but have had to wait until March 2022 for our first ‘proving’ trip. Sure enough there were half a dozen or so snags/issues which needed attention, much as you might expect when buying a car or house from new. We had gone to Blackpool for this first trip and so were handy to go to the Service Centre in Preston on our way home. After first making an appointment by phone to call in, we left the caravan in the capable hands of the Service Team. We had a call from them a couple of hours later to say that all the issues had been addressed, and so too had a couple of items for which we had simply asked for advice on how we could remedy them. We had expected that these last two items would lie outside Campbell’s ‘brief’ for post-sales attention, so we were really pleased to find that they had dealt with them themselves. So, many thanks to Matt and his colleagues in the Campbell’s Service Team.

Bought a 2022 Bailey Messina, trading in a motorhome to do so. We had to wait five months (as advised at time of order) for delivery. Arrived as promised in March, and we were sent an exceptionally well informed pre-collection handover video (great idea as we can refer back to this if needed). Day of collection, and the same person on the video carried out our formal handover. Once again, superb service, and extremely knowledgeable. 'Van was hooked up and we were off. When we arrived at our storage compound we had a problem with the Alko hitch friction pad coming apart. We contacted Emily at Campbells and she immediately arranged for a replacement to be sent to us under warranty. As far as our experience goes, Campbells have been better than most, for which we are extremely grateful. Reading reviews of local dealers, not everyone has good experiences with them at times. Campbells have been good for us to date.

Having read some of the reviews we were slightly apprehensive after ordering our new caravan. Initial contact was good, we were travelling down from Scotland and a few days before we were due to collect we received an email with information and a video to watch of the handover process and comprehensive description of how the van works. We collected it, had the handover, all.was great. The staff were lovely that we met and really helpful. Unfortunately not long after we noticed the lights on one side of the van stopped working. We called them for advice but what was suggested didn't work so they sent out someone to meet us at the services to have a look. It was a good 40 mins away in the rain. The fault couldn't be fixed so they took the van back. Disappointing but not Campbell's fault as was a short on one of the cables. Campbell's offered to bring the van to us a few days later which was around a 4 hour drive. We were happy to meet half way but they declined and didn't want us to be put out any further. We love the van and have loved the service from Campbell's. Despite the issue with the van we really couldn't have asked for more from them. We dealt with Emily and Neil. Both made us feel valued and exceeded expectations. I would happily no deal with them again.

8 MONTHS ON AND STILL NO RESOLUTION TO ISSUES. WOULD BE NICE IF THEY COULD BE BOTHERED TO REPLY TO EMAILS OR RETURN PHONE CALLS.

***UPDATE*** Following advise from Bailey to take our motorhome elsewhere for issues and warranty work it turns out we DO have a faulty pressure switch that needs replacing. Might be a good idea for Campbells to look at the staff they use to identify faults because they are clearly not fit for the job **** After sales......... should have known how it was going to go after first visiting campbells to have a look at new motorhomes. we had to park our old motorhome in front of the gates and bollards as couldnt fit it on the car park (we were told to leave it there by a member of staff.) as we were in the sales office negotiating a new motorhome i can only describe as the most rudest man i have ever met barged into the office asking who's is the motorhome in front of the gates. when we stated it was ours he rudely instructed us to remove it, we explained that a member of staff told us to park there, he wasnt interested who or why we was told us to park there. i should have walked out there and then but no gave them the benefit of the doubt as we all have bad days even though you do not speak to customers like he did with us. After purchasing a new bailey autograph 75/2F we picked it up in march 2021. From day one there was a few issues with the build quality (not campbells fault) but has i had bought it from them it was up to them to put things right, this is were it all went wrong. Had a meeting with Mike Barnes (sales director) who promised to rectify problems oultined by us. We received our van back after being in for a week and the work had not been done as agreed. i tried to contact him on several occasions by phone and be email to no avail, eventually i had to drive over to speak to him face to face because he never replied to me. He again promised to have work undertaken. In the meantime our fridge stopped working requiring a new cooling unit. 6 months later eventually fixed but it was myself chasing dometic for a timescale when the part would be arriving, no help from campbells what so ever. it ruined our time away. While away one weekend we got an airlock in our water system, unable to free it i refered to the manual were it instructed me to alter the pressure switch to released the air lock, i had to dismantle the cupboard under the oven but it worked to free the air lock but the pressure switch was over running and making a loud ticking noise. Not knowing how to rectify it i took it back to campbells to sort out the problem. After a week they rang me to say it was ready and to pick it up, me and my wife took half a day off work to pick it up only to find they had done nothing with the pressure switch and left the cupboard in bits (i had left all the screws etc in a container on the floor next to the cupboard, still on floor).i was told i dismantled the cupboard i should put it back together. My wife and myself walked out in disgust at the poor after sales care leaving the van with them to fix. Picked it up following tuesday, van seemed ok but on next weekend away pressure switch started over running and loudly ticking again. Run it back in again to campbells to sort out. To my disbelief the engineer at the service dept told me it was normal to make a loud ticking noise and overrun, even though it had never done it before i was told to take it up with the sales dept. i drove round to sales compound were i eventually got to speak to mike barnes who got a fitter to have a look at the noise the pump was making. To my astonishment the fitter said it was normal and i had to get on my hands and knees to get under the oven to alter the pressure switch when on 12v and alter it again when using 240 v. i told mike barnes and the fitter i have never in my life have i ever had to this, is reply was take it up with bailey. Not getting any joy with them i did as they said and put it to bailey about the problem with the pressure switch and law and behold they advised me that the ticking and over running is not normal (if it cannot be fixed by altering the dial on the pressure switch then its faulty and needs replacing under warranty). Regarding altering the pressure dial every time i switch from either using 12v or 240v is wrong as they are factory set. Bailey advised me to take my motorhome for any future warranty work elsewhere. This is only half the tale but far to much to mention including telling lies to pacify you, not returning phone calls not replying to emails i could go on and on. SO IF WHEN BUYING A CARAVAN OR MOTORHOME YOUR MAIN CONCERN IS THE QUALITY OF AFTER SALES CARE DO NOT BUY FROM CAMPBELLS YOU HAVE BEEN WARNED

Very disappointed, we viewed your website which said you are open today, we traveled quite a distance to view your caravans this morning, and to purchase a new leisure battery to find out you we’re actually closed…

Customer service is useless 2 years waiting for warranty repairs on a 2 year old Bailey caravan with a water leak for 2 years and no date to be repaired is unbelievable it has been very stressfull as we paid £23000 in 2017 and had nothing but trouble with our caravan once it’s fix I am selling our caravan and not buying another caravan off yourselves

We would like to thank Campbells,particularly Mike Barnes for their continued support during our frustrating year of ownership of a New Bailey caravan.Unlke Bailey who we have yet to receive (apart from standard global apology, any real acknowledgement re the lack of quality in our van),Campbells have collected/returned, and repaired each issue without complaint.Indeed in absence of any real response from Bailey have refunded us and facilitated our purchase of a new Coachman.This service from Campbells is much appreciated as I have had health issues and the stress of attempting to take holidays,whist each fault developed was eased by them offering to pay for mobile repairers to attend us in Hereford and again in London.People are quick to leave poor reviews,but we can honestly say that they listened to our complaints,helped over the phone to help us onsite ,and the tow van back numerous times.Clive and Debra Harris

I have recently bought a used Motorhome from Campbells and have been very happy with the experience throughout. There was a small issue with regards to the condition of the roof but this was resolved quickly and efficiently with an immediate response to my query. Campbells were happy for me to get the roof checked out locally and to pay for a full valet which showed that there was in fact nothing untoward wrong - so putting my mind at rest. A big thanks to Neil who responded to my initial enquiry about the van and facilitated a full and detailed online viewing, answering all the questions and potential concerns that I had. This gave me the confidence to make a purchase without making the long trip up North to view in person - something I thought that I would never be able to do - but Neil gave me the time to think things through and there was always the option to back out of the deal if on collection the van did not meet and match my expectations. While to date I have not had much opportunity to use the van I am happy with the purchase and feel confident in Campbells after sales service should the need arise. I am looking forward to many happy adventures in my new to me van.

Looked on the website saw a motorhome I was very interested in ticked all the boxes, filled in the form on the website asking for more information & a call back Thur 7th Oct, put a call into them Friday I was told that the 2 guys that deal with motorhomes were off on Friday! The lady said she would ask for someone to call me back......Still waiting, now Tue12th, they're obviously too busy to take my £54k off me, endemic in the industry, don't waste your time & fuel.

Staff appear fine at initial sales, any problems on hand over are brushed off. They like to sell and that's about it. How this place is still open surprises me. Aftersales is a joke. Not what is was like in the 90's when it was a decent company.

Don't waste you time or money with this unless, uncaring and very unprofessional company. All they care about it making money. Sales only care about getting your cash. Very poor handover. Zero customer service & zero aftersales. Do not give them your cash. You have been warned.

**edited following response** Just to be clear.. you refer to my comments on social media being negative and 'nothing to do with my complaint" This was my tweet * @campbells_uk several emails sent with no response. Under the sale of goods act our contract is with you not the manufacturer. Poor customer service. Looks like this will have to be pursued via a section 75 claim or the small claims court." Please advise which part of that does not relate to my complaint? Also if you care to visit twitter and view any company site from energy firms, mobile phone companies and retailers you will clearly see that these professional companies acknowledge complaints online with an apology and then offer a way forward to resolve. Maybe you should consider how other reputable companies resolve their customer complaints? Having EVENTUALLY tracked direct email address for 2 directors the van is coming to you on Monday to be assessed. This should not have taken so much time and effort by us..nearly 4 months to get to this stage. We will see what Monday brings. ***This company's professional approach to customer complaints is to block you from their twitter and Facebook pages so you cannot comment and make others aware... what do they have to hide ? *** Having purchased a new Lunar caravan from Campbells in June 2019, just one week before Lunar problems were announced, it is now extremely disappointing to find that following our second service in June ( when apparently no faults were found) we had several issues occur on our holiday in July and we are unable to gain ANY response from Campbells to multiple emails sent to rectify and repair. Have politely asked on twitter if someone could please respond to the emails their professional business approach is to block me. It appears the only route will be a legal one. Buyers beware

Disgusting people to deal with, sister company Preston Motorhomes and caravans (run by the same people) - BUYER BEWARE THEY TAKE YOUR MONEY THEN DON'T WANT TO KNOW IF SOMETHING GOES WRONG ! AVOID AT ALL COSTS

I purchased an ex demo Lunar Cosmos caravan from this company in 2018. As is often the case service was ok at point of sale apart from keeping me waiting for over an hour when i turned up at the specified time to collect it. Things however went downhill from there! At its 2020 service severe damp (99% in places) was identified. I reported this to Trish Dalton (the service engineer) who was very dismissive and certainly had never heard of customer service then when i made a formal complaint it was to Mike Barnes of Campbells who also spent weeks fobbing me off blaming COVID and Lunar. Eventually i took legal advice and after 10 months of emails and phone calls following that legal advice they had the caravan in for repair. They apparently sent the caravan to a damp specialist to be repaired. When i had the caravan back the step was missing and at the next service the damp was still 20%in places. Despite a few more emails the step was not returned and they would not tell me what had actually been done to repair the damp issue. On a recent trip i noticed water was again dripping down the inside wall of the caravan in the same place as before. I have emailed 3 times now to try and get this resolved and i have not even had the courtesy of a reply. It is looking as though i need to take legal action to sort out my caravan. Please save yourself a lot of stress and anxiety and go elsewhere to buy a caravan.

My mother who is 87, spent over £21000 on a caravan only to find it rains in, they also claim to have done a pdi, when I asked to see the gas safety certificate and electrical test report I was told I was aggressive and to leave by Daniel Campbell Also, she was sold a warranty which started on the 5/8/21 for 12 months, the dealer from my understanding has to provide a warranty by law so why the need to buy a warranty Very very poor Just seen the response to this review. Daniel Campbell not to be trusted and certainly would not recommend buying anything from them You could not provide a has safety certificate nor and electrical safety certificate for the caravan claiming you had done a pdi. Also, the fact the door is raining in, you where not bothered. You delivered a caravan which was not of satisfactory quality under the consumer rights act 2015, also I have been advised that because of your attitude then we have a right to reject the caravan.

Our experience with Campbells Caravans has been excellent. From initial viewing of our caravan at the dealership, through purchase, collection with induction and then some after care - all a very good experience. We had an issue on the first day when the female socket unexpectedly broke in transit. Not anyone’s fault but Campbells sent out a guy to come and make it right, keeping in touch with me regularly by email. For me, the after care is as important as the sales process and so far campbells have been amazing.