I was on their site when I received a cold call by a young man who offered to get me a better deal than the one I had with Shell.He recommended ESB energy and made a recording of me agreeing to switch for a better deal. When I rang the caller back his number had a scam/ fraud alert.

Today had a very good experience in changing my energy supplier. Louise was very clear and answered all my questions. Thanks Roy.

Very informative and helpful. Friendly and polite with a professional outlook, which made my experience even better. Would use again.

Been very good for explaining about the energy company and sorting out the price for me that's why I rated as 5 star.

Easy pleasant service wasn’t pressured in to switching. She said there was one company offering cheaper prices and at a fixed rate for 15 month

It was actually really useful to receive a call reminding me of price hikes in April 2021 and I am satisfied I have made the decision to switch energy supplier with the help of David today. Thank you!

Lovely warm lady name Zoe, was very helpful with good and explanation

Good people skills and appropriate advice given

He was very friendly polite and helpful

Great service explained very clearly friendly staff

Very happy with how this was done.

I am happy and very good service thanks

Everything ok

Sian was professional factual, direct didn't ask for any detailed information that made me think it wasn't ligitimate. Didn't waste time and came with a new utility quote very quickly

Good communication and friendly service

Beware - This company is cold calling and not clear as to who they represent. The conned my 86 year old mother in to changing supplier. My mother was impressed on how the young man (Brad) spoke so clearly this was not a case of misunderstanding. Do not use this company, they do not care about YOU!

Very good service. Apart from considerable saving everything was explained in detail by an operative that was well versed in his job.

Good easy and fast

The company is ok generally. Spoke to a member of staff about my prob [sic]. Can't remember his name...Hafiz, i think. He was excellent. So - the problem. All my bills done on the basis of estimates. Didn't realise. Apparently (haven't checked this) I was £408 behind. So, you might have thought that a company with a decent amount of manners and a care for public perception would have phoned me up or written to me, discussed the problem, maybe work out stage payments for the arrears. No. They just took £408 straight out of my account. Nice. At a time when no-one's got any money - my business can't trade. By pure chance i had the £400 (to buy my son an 18th birthday present). Had to borrow it... Suffering from Kidney disease and heart disease, on dialysis and aged 60, I really didn't need this. P'raps if we'd had a discussion, they would have known this. P'raps it would have made no difference. I thought that what they did was a tad arrogant. Don't use direct debits unless you're dealing with a grown-up company

Very helpful - the advisor explained the mystery of the way measures of electricity and gas. Patient and kind.