My call was answered very quickly, no hanging around listening to some crap music. My problem was understood immediately and corrected without any fuss, very professional and reassuring.

Joel was very knowledgeable and helpful. One of the best representatives that I’ve spoken with in a long time. Made the call quick, easy and sufficient.

Very helpful, although it didn't fix the problem, but Mohit was not one for trying, which i appreciated.

Sami a sido un tesoro muy maja

Mohit calmly listened to my questions and queries. He answered them in a way that I could understand and also helped with navigating me to the correct menus. A very reassuring an methodical approach. Excellent!

Great service by Vineet and speedy set up

Alex has great customer focus. Intelligent informed conversational style enhances the experience of learning the detailed benefits of the well designed software. The company might like to think about how to use Alex to train other staff in these skills.

Review regarding help from Megan. Well done to Epos Now. You've generally got a gem here, they were fantastic especially for someone new. Took their time, had the patience to deal with myself. And managed to resolve the issue in regards linking products and stock management. Appreciate your time again Megan and all the best!

Biggest Con! I was promised savings on fees, but it turned out to be a costly mistake. From the initial call, I made it clear that I wouldn’t be using the machine regularly since most payments are made via bank transfers. The device was only intended as a backup to speed up client payments. Previously, with Barclaycard, I was paying around £55 per month on average, and they would waive the machine fee after six months if I mentioned switching providers. I was assured that switching would result in significant savings, and the PayBy Link feature was a major selling point. However, after signing up for a one-year contract, I was hit with penalties for not using the machine weekly—something I was never warned about. Instead of saving money, I ended up paying between £140 and £180 per month for just a handful of transactions. When I raised this issue through multiple calls and emails, I was repeatedly told, “It’s in our terms.” I reminded them that their salesperson never disclosed this, despite me repeatedly stating how infrequently I would use the service. Strangely, they never offered to review the call recordings! On top of that, the PayBy Link feature—which was a key reason I signed up—came with conditions I was never informed about. It wasn’t as simple as sending a link and getting paid; there were extra fees and usage restrictions that made it impractical for my needs. Yet another hidden cost! Within two months, I wanted to cancel but was locked into the contract and forced to endure this poor service. Customer support was non-existent—emails were ignored, and calls went unanswered. While the advertised 0.7% transaction rate on all card types, including AMEX, seemed attractive, the hidden fees quickly made it unaffordable. To make things worse, the GPS machine was painfully slow EVERYWHERE, even when connected to WiFi. Logging in alone took around 10 minutes before the client could even insert their card, and 50% of the time, there was no signal! I often had to resort to using my old Barclaycard machine, which never failed me. Overall, a terrible experience—hidden fees, poor service, misleading sales tactics, and a useless machine.

Thanks for your support Mohit the patience was really appreciated

Kane was very helpful

Desde el día que me ha puesto en contacto conmigo RAYCO fue todo bien es una persona muy profesional en todo los sentidos. Después con Samara que me está guiando en la configuración está todo 10/10

Very helpful

Excellently trained and professional customer product support.

Excellent customer service. Good price. Cameron Wyatt was very helpful to solve the issue that I had with EPOS NOW till. I would recommend it.

Profesionalidad, empatía y eficacia en la solución de las incidencias.

All my questions were answered. I explained the needs of the business and was showed how to exercise those tasks.

Thanks for your support with the printer issue.

We are busy coffee shop In our right at rush hour we had problem in our till program We couldn't see any of the product. and we call the customer service team Mohit Francis was on phone Before we could explain it, he already understood everything and quickly started helping us and restarted the program.my stuff was at work front of till and I was outside shop at home Mohit call me ask me quick questions after he call my my colleague at work and this was 5 minutes I want say big thank you to Mohit really good service friendly personality

I wanted to take a moment to express my gratitude for the excellent assistance I received today from Aarya. She was incredibly helpful in resolving the issues I was facing with my back office. Her support was thorough, efficient, and very much appreciated. Aarya went above and beyond to ensure everything was sorted out. I am truly grateful for her help!