I got what I ordered and it arrived when they said it would. That's really all you want. Order Reference: WEB141984

Good prices and prompt delivery. One item was missing when my order was delivered. Emails about this were answered promptly and the item arrived by recorded delivery next day

Delivered quickly with free delivery, pretty much next day, considering time of day I put order in, using delivery company that has been a favourite in recent times (i.e. DPD that give a decent time window, and 99% of time seem to deliver in that time window, while giving additional options after dispatch). Bike workshop stand ordered came as expected, no missing bits, and not re-packaged or overly packaged. Park Tool 10.3 stand is massive upgrade from the cheap Amazon thing, and while a little more assembly required than cheaper one, still really easy to put together, and less packaging, and does the business for my bikes. Put to use already, and really happy with it. Price was also extremely good compared to other retailers, especially considering decent free delivery. Wouldn't think twice about using retailer again, at least, for when not quickly available in local bike shop.

I found the ideal accessories for my bicycle at this store, and they fit flawlessly. The delivery was secure, and I received my complete order, ensuring a smooth and convenient shopping process.

Purchased a pair of hans dampf 29er tyres, best deal I could find online and quick postage. Ordered some Cateye bike light brackets at a sensible price and came as ordered... Thanks

Order from these if you don't care how long you have to wait to receive your order, very slows service never again!

I phoned into Fawkes Cycles, they gave me great service in the purchase of a full face helmet, I would highly recommend using.

Made a couple of purchases from Fawkes Cycles and cannot fault them. The store kindly helped rush my order, coupled with fast, reliable delivery service, Very happy customer here. 😎

Slow to dispatch orders requiring a nudge in order for them to do so.

No issue with the seller. The two Schwalbe Kojak 16" tires arrived in a reasonably good time. Recommended seller.

It's an interesting concept to take customers money, but not actually despatch anything. Waited 7 days, nothing was ever despatched. I emailed them to demand a refund and within an hour, my order was suddenly marked as despatched, complete with a tracking no. No explanation, no apology. Emailed back to point out I had been forced to purchase locally, hence the refund request. Turns out my items hadn't been despatched at all & a refund was promptly given, along with a short apology. A week is more than reasonable. There is no info on their website about how long order processing is alleged to take, which courier they use, etc. This was my first order and my last. This was for a pair of tyres for my daughter's bike, I have a couple of my own bikes, so had my items been sent in a timely manner, further orders would've followed.

Ordered a new tyre on Monday thinking that’s plenty of time for it to arrive by the weekend. By weds nothing had shipped. Emailed and they said it would be sent next day. Thurs came and nothing so cancelled the order and got it from someone else. Don’t expect your items in a timely manner.

This bike accessories store is a hidden gem for cyclists. all of which are of excellent quality. Was shipped same day as I ordered and arrived via postal 48 hr service

Fawkes Cycles use Evri for their deliveries but don't mention it on checkout. Evri's performance is so bad, maybe worse in our area, that I won't use suppliers who use Evri. This week our parcel was updated to out for delivery, then it said they were unable to deliver, claimed to have come to the address but even though their distribution centre is 5 miles away I can't drive there and collect the parcel for 2 days because they wont have processed it. Fawkes Cycles, you're only as strong as the subcontractors you use.

Ordered items, contacted fawkes 6 days after ordering to inquire about order only to recipe an email following day saying items were processed and dispatched that day??? A whole week after ordering and an email demanding refund did they decided send my items. I've had to buy tyres from another source as leave on cycling holiday this Saturday!!!

Below is my original review (1 star) Just after posting (which may/may not be connected) I received email confirming that I should have had a further email (which I didnt). I was told order had been done as Click & Collect (I can't be sure if that is the case, I guess I COULD have made a mistake but have never done that before ordering loads of stuff online) but item is now being posted out today so assuming arrives as promised all's well that ends well and I have revised my rating accordingly. Original Review: Ordered from website claiming delivery in 1-2 days. Received immediate confirmation of order but then nothing more. After a week I emailed to query the delay but so far no response 2 days later. Strongly suspect they don't have in stock so on verge of canceling for refund

I recently bought a KMC bike chain from Fawkes Cycles - I had an issue with this not fitting properly. Guy in the customer service team was brilliant in resolving my issue and organizing a replacement to be sent out. Fantastic service, no hassle, and most importantly minimal ride time lost! (and the replacement chain works perfectly) I would highly recommend!

Great service, very helpful and good prices 👍

Great experience with online shopping. The store kindly helped rush my order, coupled with fast, reliable delivery service means I can highly recommend Fawkes Cycles.

I bought some overshoes from Fawkes which split after just one ride (Shimano - would have expected better) and the team at Fawkes couldn't have been more helpful. They arranged a re-fund with absolutely no problem or difficulty. They were really easy to deal with - some of the best customer service I have experienced. Excellent work, thank you.