The customer service was great. They talked me through the whole process and spent a lot of time explaining how things would work. Callum was really helpful and friendly and nothing seemed to much trouble.

JANE, WHO DELT WITH OUR ENQUIRY WAS SO HELPFUL & CURTIOUS THROUGHOUT THE PROCESS. SHE REPRESENTED YOUR COMPANY IN SUCH A PROFESSIONAL WAY THAT IT WAS A PLEASURE TO DO BUISINESS WITH YOU

Paul Marshall was the key contact who supported with on boarding us, very good! all information well explained. very supportive, called back when he said he would. very easy to complete, step by step. No issue, would recommend

Billy helped my queries quick and efficiently, all with a great can do attitude!

clearly helpful , and clearly explained my request

Chris & Reece provided excellent customer service today. They were quick and efficient to solve my queries.

We are a Law firm and Waste Managed have been providing our waste collection for 18 months and we wouldn't even know it! The service is seamless and trouble free, unlike previous waste collectors we have used. Our bins are located right outside our office where clients walk by them and there is never any debris left and the bins are left in a neat row every week. Callum at Waste Managed has provided excellent customer service with help & advice for the forthcoming new waste legislation. They really do provide a first class waste collection service.

Cant complete collections on time. Take money still and never sort things out.

Very quick and easy to deal with.

Well recommended

I wish i could put 0! This company is a scum. They do everything to milk money out of you. They demanding contract termination fee after themselves breeching contract conditions. I cannot believe this happening in civilised world.

Thanks Glen for providing professional and helpful information. Account easily set up and ready to go.

Tom Kelly , was very helpful and easy to understand on the phone, very clear and polite..also fast ..thankyou for your help 👌🏼

Efficient knowledgeable staff, queries answered promptly.

Great service and set up promptly and with ease.

I have given a 1-star rating because that is the lowest rating you can give, but to us, this company does not even reach a 1-star rating. This has to be the worst company we have ever used. We have paid them a monthly fee for the last seven months to collect our waste oil from our diner in Stoke on Trent. During this time they have dropped off the blue oil drum, but not made one collection of our waste. We have had to take some of our waste to our local tip to dispose of waste that we have had to put into smaller containers, once the drum was full. We have made several calls to get the issue resolved and are told the same thing every time, it will be collected on this day, but when the day comes there is no collection. We even gave a step-by-step process to the customer service department and still no collections have been made. Staff say they will call back and never call back, and the issue is still not resolved. If you are reading this review I would find yourself another company to collect your waste as this company is a con, and just take your money, without providing the service they say they offer. We are a charity working to give young people work experience and our experience with this company has not been a positive one.

You did not answer my query nor provide me with a requested invoice. Instead you told me to go to the portal which is where I sent the original query from stating there was no February invoice showing on the portal & the last invoice on there was paid on the 21st January 25

Friendly and professional service, Thank you. Caffe M Limited.

Simple and easy

Avoid This Company – Dishonest Pricing & Poor Service I had a terrible experience with this waste management company. They were not upfront about their pricing—what was initially quoted was far from what I was actually charged. Hidden fees and extra costs kept adding up with no clear explanation. On top of that, their service was unreliable. Collections were often late, and communication was poor. Every time I tried to get an issue resolved, I was met with excuses and unhelpful customer service. If you’re looking for a waste management company, I’d strongly recommend looking elsewhere. This company is not transparent, and their service does not match what they promise.