Easy communication

great information provided

Great help and well informed.

charged me for a month with no service then refused to refund _____________ Company has since replied on trustpilot with incorrect information. This is the full scale of the service received: WM have charged me for services provided from 3rd Jan. At this point the bins weren't even delivered. Later that week the bins were delivered but not collected. Not because of an issue with access to my property, but because Biffa went to another property on the other side of the road. WM then told me they couldn't actually commit to the initial collection schedule that they had guaranteed so asked to deliver more bins and do 1 collection per week (instead of the 2 we had initially agreed). So I had to wait again for more bins to be delivered & find more storage for them. Now a month on WM have managed to successfully collect all the bins on the agreed dates. Frustrating that it took going on to a public forum to get a reply as I raised this 3 times already with their customer service.

Will don very good talk.

Instant phone answer to online request for info, very helpful person who phoned back and sorted a good deal

Very helpful guy got me what I needed highly recommended 👌

Good service and support I experienced good customer service.

I've used the company since last year always good service helpful and polite . Always good customer service .

Good service on the phone call and good price, thank you!

Very helpful

We still have not had our bins emptied !!! The bins are full and will attract mice or rats....NOT HAPPY

Update - Despite stating someone would contact me today 7/2/25 you have failed to do so! Absolutely awful company to deal with. They sell you a service that is never fulfilled and fail to rectify their incompetence blaming the suppliers. Promises after promises are made but never upheld. Stay well clear

Jacob was friendly but professional. He was able to answer all my questions and made sure we understood the important details before committing to the contract. He also seemed to understand the local context and why we were seeking their services. Thank you.

Keep up the good work.

Bin was delivered early on within the 10day time span, which was great, but was meant to have been notified when that was going to be but gladly this wasn't a problem.

best costumer service, good knowledge in deliver all informatiom.

Great customer service

Joe was very informative and helpful making the whole transfer process very easy and efficient

Very simple and easy to set up! Great service received