Shubhankar was extremely helpful and provided me with all the information I needed very quickly and efficiently and also was extremely polite.

Shubhankar was extremely helpful in my inquiries.

I have done the test on day 22/09/2021 and haven't received the test day 4 24/09/2021. I have contacted the chat with ( Shubhankar) and was quick and helpful. I appreciate the effort your doing and hopefully the future tests will be faster.

Shubhankar was very helpful

Deepthi was super friendly and very helpful. I was very happy that she got back to me so quickly. Great service! Thank you so much!!

We have not received the ordered tests yet and I got in touch with Customer Service, where DEEPTHI helped me immediately and sent me the link where I could see when the tests would be shipped. Excellent and fast service. Thank you.

I must say from the time I have been abroad till today your services have been excellent on the virtual message service . I had a chat with a lady in the 15 and 16 sept approx 4.30pm Uk time and they were outstanding! Today a lady named Deepthi was also excellent! Well some keep up the good work !

There was an issue with my packaging,Deepthi was really prompt to assist and advice properly.

Chethan was quick to update my address and revert to me within few minutes of my inquiry. Thank you for the prompt response.

I had booked day 2 pcr test. For some reason I didn't receive the result , on calling rainbow labs, spoke to someone called shibankar who explained the reason well and resent the email to me during the call. On not receiving he sent to a second email as well. Very pleased with the service. Will recommend

Prompt and very helpful and kind response from Shubhankar at Rainbow labs. All my questions answered.

Meer was incredibly helpful in tracking both the result of my day 2 test and the progress of my Day 5 test. Excellent service!

Shubhankar was very helpful

Day 2 return PCR test not returned with 7 days after advertising a test return within 18-24 hours.Had to enter an online chat room to get my results after trying all other means of contacting the support team. Refused to give any compensation.

It's my 8th day and I still haven't received the result of my 5th day test after being assured by the customer service that I will. I want a refund! I was told I'll get the report within 18-24 hours of receiving the sample but it has not happened!!! The customer care service was unhelpful and vague when I demanded an update. Extremely disappointed. I chose this lab because of the good reviews but my personal experience has been terrible. Wouldn't recommend at least for test to release. My friends who got tested from other labs got their reports on day 6 only.

Very helpful and very polite.

There was no email with reports even after 3 days of posting the sample. Deepthi supported me promptly by providing the result report.

I had to message them to get my Day 2 test results AND activation confirmation as it was not emailed to me. However the staff who helped me, Chethan was very polite and managed to solve my issues quickly. Just wish their system was better organized so that I didnt have to take time out of my day to follow up on a service I paid a lot for.

Я очень благодарен Mr. Chetan, поскольку он дал исчерпывающий ответ на мой вопрос. Koshmilo Oleg

Easy, hassle free. Quick response time on their online chat. Thank you for your help Shubhankar.