Shubhankar responded quickly, politely and efficiently. Thank you.

Further to reviewing umpteen of the Governments approved suppliers for COVID tests, especially those for Day 2 testing, many of which had damning reports, we decided to go with Rainbow Labs, and we are pleased with our decision. The entire process has been seamless and we would especially like to mention Chethan who has been extremely proactive to answering any questions we raised, obviously there were a few as this is an entirely new experience for everyone. Thank you to all the team

I needed the booking reference number for may Day 2 Kit, and Shubhankar helped me right away! Thank you, i can definitely recommend Rainbow Labs!

Awful service. No response for a week on my test and had to call to call to get my results and it was a very confusing conversation with Meer. Would not use again.

Excellent support and help by Shubhankar!! Thank you so much for all your useful and immediate information :)

Bought a two day after arrival PCR test online. Today Twelve days later test has not arrived. Have writen-chat-called, etc., Rainbow Labs and now they want me to trace it via their Currier. Demanded for a refund ( I had to pay for another lab to do the test) but they say that is not in their terms and conditions. Be very careful contracting this company, taking advantage making money from travelers in the current situation.

I purchased a Covid 19 Day 2 test from Rainbow Labs from a long list of providers and very glad I did. After the transaction was finalised I realised I had made an error and submitted a message by email. As I am 5 hours behind the UK I wasn't able to reply ,so I called in the a.m. and spoke to Deepthi, she was very helpful and kind and solved my problem. I now have the documents I need to arrive in the UK with no worries. I will recommend Rainbow to my friends who may be travelling to UK....Many thanks Deepthi...

Quick and easy to order for my Day 2 Covid test. The confirmation number was sent immediately for the PLF. I had to contact Customer Service to have my results tho. Shubhankar was very nice and provided me with my test result in seconds.

Quick and fast service. Excellent customer service provided by Chethan

Chethan as quick to respond and confirm the tracking of my test, all seemed to go smoothly, hoping the outcome of the test is also a good outcome!

Chethan listened to my problem and then gave a very clear explanation which was reassuring. My problem was resolved very efficiently. Thankyou

Shubankar was very polite a helpful. Thanks

I wish I had a look at these reviews before buying kits from this laboratory. To sum up, I returned from an amber country, hence I had to buy day 2 and the day 8 kits. I contacted a set of laboratories and rainbow lab was the most reactive. I thought that being reactive in answering emails would let them returning the results fastly. I was so naive. For the day 2, I had the results after 48 hours from the time when the sample was collected. For day 8, I am still waiting (it is the end of my 11th day of quarantine). Yesterday, they told me that I will receive the results during the night. Today they told me that I will receive them during the afternoon and I am still waiting. I am stuck because I am unable to get out before receiving these results, but the laboratory doesn't care, they take their time. Of course, we paid in advance, so the quality of the service is not such important for this kind of lab. If you are reading this message, please never, never, ner do your test with this lab. It is really stressful. The anecdote is when I asked the agent on the phone if this situation happens often, he told me never when I see that almost all the negative reviews are about the delay. It is really stressful to deal with this kind of lab.

Shubhankar was great - super helpful and solved my issue very quickly!

Quick and helpful reply from Shubhankar!

Great assistance for Shubhankar who provided detailed information

Today I had a conversation with Chethan. he was very efficient and enormously helpful. He is a very valuable member of Rainbows team. many thanks for all your help Chetham.

Shubhankar was extremely helpful

Very helpful and quick to reply to my query

Excellent Customer feedback from Deepthi.