Waiting to long for goods. Automated answers to emails. Then ask you to leave a nice review.

STILL NOT RECEIVED MY ORDER, ORDERED IN AUGUST IT IS NOW THE 18 OCTOBER, THEY OWE ME £124.90p AVOID THIS COMPANY, THEY USED TO BE GOOD BUT NOW THEY ARE ROBBERS, THEIR EMAILS ARE ROBOTIC, AND EVEN THOUGH THEY SAID ANY REFUNDS WOULD BE WITHIN 3 WORKING DAYS, THIS IS NOW OVER TWO WEEKS AGO AND NOTING REFUNDED, AND NO RESPONSE FROM ANY OF MY EMAILS TO THEM AVOID THIS COMPANY LIKE COVID -19

Multiple emails, no response, until PayPal dispute requesting refund... no tracking to prove attempt at shipping or despatched. Stupidly accepted lockdown delay excuse, But after 4 further weeks and no products, my patience has gone. Escalating PayPal dispute after mocking response by seller... oh didn’t you get your order? Been emailing for weeks. Wasted time, money and energy ... just needed order.

Avoid this site! Very poor service, I placed my order ages ago. Part of the order never arrived. I’ve tried to contact customer service twice but they never replied to my email. No refund, nothing. The worst online shopping experience ever!

Terrible company! Ordered a supplement from them before deciding I no longer needed it. Attempted to cancel my order in good time, so did so less that day later and asked for a refund. Almost two weeks later I have still not received a personalised reply, just constant automated messages! The messages are saturated with excuses blaming the corona virus for slow response times, when in fact this company is just completely unprofessional and inefficient. I'm absolutely appalled and suggest that you don't order from this company unless you want to be ghosted and have your money withheld!

Do what I have done. I am currently having my case dealt with by Jersey Trading Standards service Also I think the Jersey police should be contacted regarding this large scale fraud. Update Stop press. Got my money back after Jersey Trading standards contacted them. It's Funny, that.

I have not received it

I placed an order for a supplement in mid August and after 6 weeks it had not arrived. When I approached them they said leave it till October 12th at which point it will be considered ‘lost’. Having done that I felt I had every right to ask for a replacement or a refund - I chose the refund. But no they insisted I wait indefinitely and offered me a good will voucher instead. I argued that, having bought an alternative elsewhere, given that the order was lost that I should have the option of a refund but they keep saying that it may turn up. Either it’s lost or it isn’t, one can’t keep pushing the boundary and definition to suit themselves. I’ve asked for a new date after which they would give me a refund but they haven’t replied. Simple suggestion here is not to do business with them if you want a reliable source, especially as my order was time critical for my health. If Covid is behind their problems then they should say that and adjust their marketing and guidelines. However it seems that they have a bit of a history of slow orders. It wasn’t an expensive product but it’s a matter of principle and I certainly won’t be buying anything from them again.

First time of using Health Monthy. Website stated dispatch within 48 hrs - great. Placed my order and the confirmation email I received stated my order would be with me in exactly one months time - what?! Ok, I had placed my order in plenty of time before my current supply ran out. 10 days later, I get a further email telling me my order had been dispatched - what happened to dispatch within 48 hrs?? This time, the delivery date was a further week away. I waited and waited. Both delivery dates came and went yet nothing arrived. Had to wait a further 10 working days before my order could be classed as lost so as to receive a refund. My current supply had now run out. I received my refund the same day I contacted Health Monthly but would much rather have received my order.

I would put 0 stars if I could,have been waiting since early september for my order,they never answer emails! I paid by paypal so I have put in a request for a refund ,in the hopes paypal can help (hope so!). When you eventually get a reply,they blame covid.... and email does not give you any idea when your order will be despatched! Dreadful company,just wish I'd looked for reviews first ,I definately would not have ordered.

My order did not arrive even although I left it for ages before contacting the company. The first time I contacted the company I was told to contact the Post Office to see if there had been a problem with the delivery - there hadn’t. My next query about the order has been met with an email that appears to have been sent to all their customers who have not received their orders. I have that sinking feeling I have lost the order and my money. The company also requested customers not to write uncomplimentary reviews!!!

Should've read reviews here before ordering. Order several supplements and after more than 5 weeks still haven't received. Contacted them and was told that I'd be refunded. Now got an email saying I have received a partial refund... how can companies be allowed to do this? Do not send items and keep part of the money? Nice tactic for making money. Thieves!

I'm terribly disappointed I waiting over two months for the ordered products customer service in this company not exist, nobody replies to e-mails

I have ordered 2x Swanson Low Dose Aspirin NSAID , for an amount of around 20£. I ordered these items August 03rd 2020. Until today (October15th) I have not received anything. Every time asking about my delivery they told me in a standard letter the delivery is delayed due to Covid 19 and will arrive soon. They were not willing to reverse the payment and perhaps I will loose my 20£. I can not recommend this company at all. They ask not to write a bad rating due to Covid 19 situation, but I guess they want just to catch more money. I never ever will order something from this company.

I placed my order on 14th August, still awaiting delivery. I emailed Customer Service twice, no response

I was waiting 2 months and never got my order. They blame COVID19 I beg them for a money return and to cancel my order but they never did. Be aware of this company they take your money and never send your order,

Ordered 28th August - still haven't received items (it's 14th October now). I have used this company for a while and accepted the slightly longer than average delivery times, however my items were always delivered - except for now. Customer services are using COVID as an excuse which doesn't quite cut it I'm afraid. You can't blame COVID when things have been back to normal with respect to the post for quite a while. At the very least, notify the customer of the insanely long delivery times (nearly 2 months!) before they buy. Shame as I have been a customer for many years, but will no longer use them after this. EDIT - 11th Nov 2020. Still haven't received our items after 3 months . Have sent 4 emails asking for a refund which they REFUSE or fob me off. They eventually gave a credit for some affiliate website in which everything is out of stock. These can only be the actions of a SCAM company. I shall be reporting them to the Trading Standards and submitting a dispute with my credit card company.

Paid over £50 on the 5th of August, still waiting on 14th of October for the package to arrive. Unable to speak to anyone at Health Monthly because they do not answer calls. It feels like we have been scammed. Beware of this “company”.

They do not sent.. take money then claim they are behind when other companies send things fine. no email reply or phone call reply. big scam

I have sent quite a few emails regarding an order I placed on the 7th July. I have asked for a refund, but still have not received one. I have never come across a company with no regard for their customers. It is quite obvious that I am not going to receive a refund, what a terrible way to treat customers. I can only say that I will be letting friends and family know not to use this company. As you're lucky if your product even arrives, and if it doesn't you won't get your money back either. I suppose thats one way to make money.