Ordered products at beginning of December not arrived yet. Contacted company standard response wait further 7days which I did, sent another email same standard response. Cannot now contact the company via their website which is concerning as they appear to be still trading.

Appalling customer service. Products ordered in November and still not received (20.01.21). No reply from customer service. Money taken no goods. Previously a good company

I have used this company for some time. So i would expect a better customer service. I ordered 3 months ago they have taken my money and I still have not got the product. I send emails and get the same e mail back. A standard email sent to every one. I just want a refund. Cant call them. Such a shame they have given their own company a bad name. I understand with the covid 19 outbreak but they need to treat their customers better and stop avoiding them. NEVER USING AGAIN. JUST WANT A REFUND.

7th Jan 2021 - Sent chaser email. Had the automated response asking for an additional 7 days from the estimated delivery date (Even though it had already been well over 7 days!). Hard working team due to covid everything is delayed blah blah blah. Don’t leave negative feedback. Blah blah blah! 18th Jan 2021 - Still nothing. Asked for full refund. Absolutely shocking company.

Awful service! Similar to other reviews I have ordered from Health Monthly in the past with no problems but placed my most recent order in November with estimated delivery of 18 December. Despite numerous emails to them all I have received back is an automated email blaming delays on current Covid situation and asking you not to leave a negative review! Will not be ordering from the site again and would not recommend them

Having read recent reviews I can only add the same thing. Waiting since November despite my money having been "taken"immediately after placing order....automated replies fobbing me off saying how busy they are clearing order backlogs! This company is lying and cheating people out of their hard earned money, especially in the current situation. DO NOT ORDER FROM THEM.

I’ve placed an order three months ago with HealthMonthly for £62.32 and still not received anything. I sent them multiple emails asking for a refund as I had checked their FAQ and have waited long enough, and what do I get?? The same automated email with COVID-19 excuses. It looks like I’ll never see neither my money nor the products. HealthMonthly is a very dishonest company as they have taken the money from their customers and then disabled all telephone lines and live chat so nobody can bother them. They are total scammers and fraudsters, and should be avoided at all costs.

I have an order from April 2020 still not fulfilled and an order from December 2020 which has been removed from my orders section completely. I have contacted PAYPAL and hope to get my money back. I have sent endless emails and get no response and they have removed their phone number. I think like many others that they have simply gone bankrupt or ceased trading. Hopefully will get my refund via PayPal. AVOID AVOID AVOID LOOKS for sure gone into administration. Luckily for me PayPal to the rescue...got my monies back before Administration

Zero stars from me. As with others I had been buying from them for years so had no need to read reviews. My order from November has not been delivered and every time I try to reach them I receive ‘put off’ emails. I see now there’s no chance of having my money back, luckily I bought only one product. So I’ll put it down to experience and go to another company.

Ordered November 20th and delivery date 21/12/20. Needless to say no sign of order and automated Covid excuses from customer complaints. Have used this company for 2/3 years to obtain Swanson products.Orders always late took 3 weeks usually to arrive and came via Gibraltar! Website shows nearly all items out of stock.On Jersey company register the accounts show reasonable profits for 2019 so why are they defaulting on so many orders from September onwards? Hope my credit card will refund but amount I have lost is under £100 so suspect I have lost my money

Have been with Health Monthly for years ordering the same tablets ? Placed and paid for my order 19th October 2020, After 3 months still no tablets arrived ? After various emails between us, I asked for a refund as they said 3 Months was unacceptable for non delivery, They have gone to ground ? I am still awaiting their reply. Very poor Customer Service to a Loyal Customer ? All they need to do as a Business is let your customers know what's happening with there order and return there money if they are not satisfied with there service , Would they be Happy if they gave away there money to someone and received nothing in return ?

Scam!!!! Don't order anything from them!!! I ordered a supplement almost 2months ago! After one month I e-mailed them about my order, and they said : "Unfortunately we can no longer ship Swanson Rhodiola Rosea Extract, 3% Rosavins & 1% Salidrosides - 60 Capsules x 1 from the allocated North Dakota USA warehouse, as we are no longer using them due to long delays many of our customers have been experiencing.. The item is also out of stock. Please confirm whether you wish to wait 6-8 weeks for the items to be ordered in to the New Jersey warehouse, or if you would prefer to cancel your order?" I replied saying I need my money back, and guess what, never heard from them again!!!! Sent them another e-mail , to remind them, but Nothing!!! I would give this company a 0 if I could!!! How can companies do this ?? Why no one is checking on them!!????

I’ve been stolen by them. I’ve ordered vitamins in the 9th October but haven’t received these till now (19th January). I’m in contact with them for months but they keep saying I need to wait to receive my products, refusing to progress my refund. It’s ridiculous. Now they are ignoring my emails.

I placed an order on 5th October, part of which came quite quickly but the remainder, 3 bottles of multivitamins, still has not arrived. For these items I was given successive delivery estimates of 3rd November, 8th December, and finally 18th December. They were supposed to have been dispatched on the 19th November. All this time they were sending me daily emails about a stock clearance sale, though even these seemed to have stopped after the 13th January. I contacted them on the 9th January to ask for a refund if the items couldn't be delivered within 7 days and received only a bland boiler-plate response (which, inter alia, asked people not to leave negative reviews). There seems to be no customer service in operation at all and no way to get a refund. Brexit and COVID together are not sufficient to explain these delays. Today (19th January) I couldn't even log into my account. It looks as if they may have actually closed down, taking approximately £50 of my money with them.

Ordered some supplements on 12th Nov 2020, but received nothing. After chasing via email was given a cock and bull story about the item coming from the US via Gibraltar! After 7 weeks decided to ask for refund, which they ignored. No longer respond to emails at all, and their phone is disabled. They are total crooks and fraudsters, and should be avoided at all costs.

Avoid avoid avoid. Placed an order on 15th November which still hasn't arrived even though it allegedly shipped on 15th December. They do not respond to emails and website appears to no longer show any way to contact them

Ordered on November 11th and still not received goods. No response to my email and cannot contact them for a refund. DO NOT ORDER!!

Claim to have items in stock then tell you 2 months later they are being sent from USA, no tracking so they don't have a clue where anything is, 1 star flatters them to be honest.

Took my money no goods sent, no reply to emails.DO NOT send these people your money. I dealt initially with someone calling himself JOHN ANTIGUA.

I have always had previous good experiences from this company. However, this is no longer the case. I feel they have probably gone under. I placed my order 2 months ago. I have NEVER received my order and they have since stopped all communication. They aren’t even replying to PayPal as I am now using PayPal to try to get my money refunded. AVOID AVOID AVOID!!!!!