Do not order from this company! I ordered multiple items 8 weeks ago, two arrived within a 2 weeks, but the other two still remain outstanding. I have sent repeated emails to which I keep getting the same automated response blaming Covid delays but not answering my questions. As my partner is involved in shipping of products from the same origins we know their excuses are all rubbish. I want a refund but the same automated response keeps coming so it is clear my emails are not even being read. I will have to tackle via paypal or method paid. No excuse for this complete lack of customer care and holding customers money for months.

Ordered items on 11th Dec, today is 10th Jan - nothing arrived. Made multiple attempts to contact them, received an automated response stating the COVID19 has affected their operations and to not leave them negative feedback! They ignored my multiple requests for a refund to the point I had to escalate to PayPal! Avoid at all costs!

This company should be closed down, I placed my order early November last year, and still not received my order, they don’t answer my e mails, they are a absolute disgrace and should not be allowed to trade. I would strongly advise anyone thinking of placing an order with this so called company, don’t bother if you want to receive your orders. Cowboys comes to mind.

Terrible delivery service. Poor packaging. Orders missing. Still waiting for my last order, 4 months past the estimated delivery date. Very disapointed. I will not order again.

thieves. buyer beware. ordered in November. currently Jan9th. item was listed as in stock, when it wasn't. they arent responding to my emails. its been 6 days and just an automated email telling me not to leave bad feedback. dont shop here. my advise. i will be taking this company to the trading standards and i implore all other customers that they are ripping off to do the same. i will ammend my review if this terrible company refund me or deliver my goods

DO NOT USE THIS WEBSITE!!!!!! They take your money and do not send the items disgusting, I bought from them in October and have still heard nothing even though it was supposedly dispatched in November! Do not use

I ordered some Swanson Tocotrienols from this company who told me they were in stock and said they were shipped on 15th November 2020. They don't answer emails, just send you an automated excuse about covid slowing things down. It's now 8th January 2021 and no sign of the product I ordered. They're a bunch of crooks, do not buy from them.

Like the previous reviews I ordered in November. Still no delivery. Delayed coming from USA via Gibraltar. Now no response to my emails. I have asked for refund. No response. Couldn’t afford to lose this money. Feel helpless and let down

Health Monthly was always the company I went to first for all of my Swanson vitamins and probiotics, they were delivered on time & at a good price. For the past 6 months though I’ve had nothing but problems with them. Really expensive postage costs, orders not arriving & no Swanson probiotics in stock. Really sad this happened to what used to be a good company ☹️

Absolute rip off company, taking money on false pretences. Same as other customers, ordered in November & one excuse after another from goods being delayed in manufacturing in USA to delayed in Gibraltar. Don’t throw your money away, they’re not genuine.

I ordered natural medicine from this website more than 2 months ago now. Not only I have not received my parcel but also I have been ignored by the company. I emailed them several times, asking to track my item, speak to the manager and finally I asked for a refund. After every email I always received the same answer: your parcel comes from America and takes time is on it’s way. I am considering to start legal actions against this company, I feel totally scammed. Avoid completely buying here you will never received your item.

I have not received my order and they are not responding to my emails. I placed a order thinking they are uk based company.

I never received my order too. It's fraud!

Echo all the comments recently.. ordered in October.. notreceived...endless excuses and promises.. Refuses to refund.. WILL NEVER USE AGAIN. Will see if can open a case with Credit Card Co

Ordered £50 worth of stuff in October 2020. No items, just excuses . This company used to be so good they are now appallingly bad. Currently chasing Paypal for a refund. Don't chance it - order your stuff somewhere else. ***Update 16/01/2021 - Paypal have agreed to refund my payment - if you haven't had your stuff by now I recommend you claim back your payment immediately.***

I ordered in early October. The item has still not arrived and they are refusing to refund me. The emails they've sent seem to be blanket responses that don't acknowledge anything I've said. Be warned, total scammers. I will be reporting them and seeking a refund through my credit card company.

I placed an order on the 28th of September. They have still, after many emails, failed to fulfill it. They claim it has been dispatched, but I have not received it. I have received replies to my emails asking about this order, but each one has been generic, with no evidence that anything is actually being done about the missing products. They have declined to give me a refund. Be Warned !

I ordered a package on November 9th they kept changing delivery dates still no package till this day I have requested a refund not received any emails or nothing back from them ! This is a rogue company which should be shut down they are literally stealing peoples money with no explanation or nothing please do not make the mistake I did abs order from this company I will be putting in a complaint to get this company closed down !

Still waiting for delivery on an order placed in November. No response to emails and not answering telephone calls. Less than happy and struggling to conclude that this company is on the level, based on experience to date. I will, however, update this review if the goods eventually come through. update 25/1: obtained refund from PayPal. update 29/1: made contact via LinkedIn with a former manager at the company who confirmed that it is in administration and recommended that anyone still awaiting deliveries should seek a refund from any payment providers (e.g. PayPal) who offer this service.

I placed my order in October. They keep changing my “estimated delivery date” I still haven’t received anything so I have now requested a full refund - wonder if this will non existent too 🤨. Don’t waste your time with this company.