This company web site is drastically reduced, many web pages don't open like "Contacts", the phone does not answer, the subsidiary web site swanson.so.uk has closed, so I would have to conclude that this company is in the process of closing for good.

I have used this company in the past and did not have any complaints, but now there does not seem to be any customer service at all. Ordered in November, 2020 and have still not received. I am glad that my bank helped me with a refund. Do not recommend.

In the past, I have given Health Monthly 5 star reviews for their excellent service and good value for money. Alas, this has now stopped. Their service has become the worst I've experienced from any online supplier. I am still waiting for items from 3 orders placed between September and November last year and all allegedly dispatched. The company response initially was that all orders will turn up eventually and to please be patient because of Covid-19 difficulties. Obviously many businesses are having some problems currently. However, now the only response from Health Monthly to requests for information and refunds are automated replies. I am trying to institute a charge-back claim with my credit card company. Until further notice, I can not recommend the company any longer. and I note that a number of other purchasers seem to be having similar experiences.

I placed an order in October, been fobbed off twice using Covid and borders as an excuse. The last two emails have been ignored. I paid with PayPal so today have raised a dispute... It's terrible what they are doing to people, scamming everyone .. not sure whats happened but they are clearly in trouble. Not my problem. I want my money refunded!!

I have ordered a package on September 29th and still have not received it!! Automatic emails and no answer.

AVOID AVOID AVOID! Order 2178343 Placed 3rd December. Never received. Didn’t respond to emails. Several sent. Terrible service.

Try getting support through PayPal or your bank (depending on how you've paid), these guys are not coming back :)

HealthMonthly: SCAM. Totally Agree with everyone else. Ordered and Paid for product 1st November 2020 No item arrived as yet. Some emails with excuses. Most laughable that they can't Refund unless you send the item back to them. Not possible of course if you haven't received the item in the first place. I pointed this out to them , but they now do not reply to my emails. AVOID LIKE THE PLAGUE>

My experience is the same as many. £53 order in October. Various auto-replies when I email asking where is the order. Request not to leave bad reviews because the team's well being will be affected. No response to a request for a full refund. I believe this is a scam company. My advice to you, do not use it and find another supplier!

I placed an order early November and it still has not arrived. I have sent 4 emails to this company and they just keep fobbing me off telling me to wait longer for my order. It’s now January and the order still has not arrived. Do not order from this company. It’s a scam.

Just adding to previous reviews. Do not use this company!!!!!!! The only response I've had after ordering on 8th November is asking me not to leave a negative review. What a nerve!!!! Obviously this company has never heard of customer service. All in all a terrible experience and just feel like I have been scammed.

Avoid, avoid, avoid!!! Total scam. Been misled. Ordered £25 of stuff in November and has not been received. Trying to blame it on the Covid. What crap. This might delay an order by a week and we’ve all been patient. Sent 2 emails in the last 10 days. Automated response. Nothing from a human being. Even have the audacity to ask people not to leave a negative review. I will be taking this further.

Scammers. Clearly trying to screw people out of money before they close. Ignore emails. Refuse to provide any proof of postage, or even a shipping invoice. Ignore more than 40 emails. Scammers. Avoid like the plague.

Never received my order and can't get any reply from them either. Avoid!!!!

This company is very dodgy.. I ordered vitamins in November and still no sign of them at all.. I emailed them.. before I was getting replies and now I'm getting nothing.. I am going to get a refund as this is terrible.. never experienced such a delay.. they said it was dispatched back in November.. surely if it had really been dispatched.. it would have been here by now.. What a joke.. Do not buy from this company its not worth the stress.

Una compañía seria no cierra el chat de su página ni el correo de reclamaciones justo cuando sus clientes están desesperados por sus compras que no llegan ni pueden seguir. Tampoco responde con correos automáticos en los que piden que no se les de malas valoraciones mientras no solucionan absolutamente nada, ni te responde nadie pero en cambio siguen vendiendo y haciendo campañas de descuentos. No es un sitio serio, ni responsable. En lo que a mi respecta, a 2 meses de haber hecho un pedido sin ninguna respuesta. Tiene todo para ser un fraude. No les compren nada.

I ordered 2 lots of vitamins nearly 3 months ago one lot arrived but I never received the second. I asked for a refund but they have not even dignified me with a reply. I advise not to buy from these people.

DO NOT BUY FROM THEM!!!!! We made an order back in November and still no sign of our parcel I wrote to them on many occasions to no avail! It seems the only way to resolve this is in the small claims court. Gave them every opportunity you just get an automated message back (NOTHING ELSE). Absolute con men! The internet is full of them unfortunately.

Just to report the same experience as many others. Placed large order in Nov 2020 , due Dec 18th, then Dec 24th , still no sign of order and email contact " not accepted ". I have ordered from them before, often with delays, products usually arrived eventually, but not this time. I would appreciate some explanation from this very doubtful company who seem to have let so many clients down .

Now 11 weeks since I placed my order! Not replying to my emails. Just been on their website and every single item is now temporarily out of stock.