Kimberley was very helpful, informative, pleasant and sorted all my issues. An asset to Bristol Energy.

My first bill had 4 meters registered so it was double what it should be. After numerous phone calls, they removed 2, but they still calculated the bill wrong. After half a dozen emails with full pictures of meter readings and explanations as to the problem, I got no reply. After speaking to 5 people on different occasions and 2 months later they still cannot make the simple change to my bill. They all promised to sort it and no luck. Just spent over an hour on the phone and when they answered they put me on hold for another hour and then said leave a message. Sold me a dream, supplied me a nightmare. A week after the reply saying the billing team will look at it and still nothing. Looks like they ignore their own people as well. At least they are consistant with their customer service even internally

If you read this, don’t do it, not worth it all, customer service is -5, worst people on the phones and left me with no electricity for two days, I repeat if you’re reading this there no point I promise you, #EndBristolEnergy PS I don’t want no HR message replying to this like you’re going to resolve the issue, I shall be at your offices first thing tomorrow 8am sharp, expect me bright and early. :)

With reference to the above account, I received an email (07/01/2022) to inform me of a need to increase my direct debit payments. These were going from £69.38 a month to £106.00 per month, without my permission. Having just received my bill (10/01/2022), this states I have paid £346.90 to Bristol energy. I have used £218.84 worth of gas & electric leaving my account £128.06 in credit. Therefore I see no reason for my direct debit to increase yet. I read the part of my bill entitled ‘Personal projection’. This is my very FIRST bill from Bristol energy, so why presume I will be using £141.21 worth of energy more over 12 months? Please leave my direct debit at £69.38 until such time it needs to be increased. The £36.62 a month or £146.48 per month will be better off in my bank account ready to pay any shortfall in my payments. I've called customer sevices 3 times a day at 30 mins a go to no avail. UPDATE. Finally got an answer and lady cancelled increase in payment.

Incompetent is putting it lightly. They fitted a smart meter without giving me the required information, said meter wasn't fitted properly and after 4 months they still haven't fixed it (despite at least 6 phone calls and emails). I was already paying x2 more than what I was using (just moved into a new house on my own) and had asked them to modify my DD based on the first 2 months, they said they would and didn't.. they have now estimated all of my readings for the last 4 months and decided to UPLIFT my bill by 75% (fixed contact, nothing to do with rising energy prices), despite someone at BE supposedly putting a note on my account for the direct debit to not be uplifted until the readings are submitted. Overall they are useless. Avoid at all costs as it's not worth the stress or hassle dealing with them

I do want to believe in Bristol Energy. I was dismayed when the company was sold/taken over/or whatever process by Together Energy. The idea of a local energy supplier was an appealing one, but possibly unrealistic due to its size in a large & competitive market. My experience with BE has been ok. With the reservation that I was asked to increase my DD even though the end of my fixed price deal had not been reached. I realise that the energy market is very volatile at present & hope that my new fixed price deal will hold. So an anxious 3 stars.

clear explaining straightforward process good app and easy to use not any problem with the supplier,at the moment.

Customer ref. 200406734 Issue: meter readings and switch Moved 12/11/21; switched gas and electricity to Bristol Energy (from Utilita); switch confirmed. Multiple times have tried to call and write to BE without getting any response. I moved and switched 12/11/21 for both gas and electricity from Utilita. BE sent the final electricity read to Utilita from that date (so far so good). BE however registered the new account in the system from 08/12/21, a month late. BE noted to Utilita that BE have provided gas from the 13/12/21 but NOT provided Utilita with a final read (lacking info and wrong date!) Tried to get in contact with BE multiple times. BE say can’t “backdate” to “before account creation”, despite the electricity date being correct. Utilita needs the final gas read from the 12/11/21, as was done for the electricity ASAP!!! I have now paid both providers during this time and Utilita refuse to close the account without the information from BE. Utilita have now charged me based on Bristol communication and Bristol is charging me based on other information. I’m paying twice for utilities switched 12/11/21. You really couldn’t make it up. I expect a call asap. I have emailed regularly and even got a no-reply demanding I email less. BE are unavailable by phone. I await a call asap. Update: BE interestingly replied with an email that is conveniently pushing blame on the customer and arguing “process” only underlines how bad BE service is. A switch may take weeks to process, but the relevant information is the date and associated meter readings at time of initiating. I know because of switching before. The matter regarding the gas debt from previous tenant was resolved in a prompt manner. BE has not provided information to Utilita to complete the switch. Why argue such nonsense and put blame on the customer when obviously wrong? This needs sorting and both supplies dating to 12/11/21 when the switch was initiated. Update2: Today a bill arrived from SSE for the time from initial switch to the date that BE effectively opened the account. There has been no contact of any kind with SSE. There is no way they could have private information.

I am owed hundreds of pounds in credit for my account that I closed in early December AND they just took another payment of £86 from me. No answer by phone or email, absolutely shocking.

IN RESPONSE TO CARA: HOW MANY TIMES DO I NEED TO SAY IT, I DONT HAVE AN ACCOUNT. I AM NOT GOING TO ADD MY PERSONAL EMAIL OR PHONE NUMBER TO A PUBLIC WEBSITE AM I. WHY CANT YOU ASK FOR FURTHER DETAILS VIA TRUST PILOT AND I WILL PROVIDE YOU WITH MY CONTACT DETAILS? THERE IS NO POINT TELLING ME TO CALL YOU WHEN NO ONE ANSWERS THE PHONE OR RESPONDS TO EMAILS IS THERE. THATS WHY EVERYONE IS POSTING NEGATIVE REVIEWS ON TRUST PILOT. I WILL BE SEEKING LEGAL ADVICE YOU BUNCH OF INCOMPETENTS. a review recently regarding getting threatening debt collection letters on 24th December, even though I didn't own or live in the property for the period in question. Despite being told on the 23rd December I wouldn't need to pay this, inhave today received ANOTHER LETTER saying its a final notice. I tried to phone but have been on hold for an hour!!!!! I emailed a complaint and the automated response says "we are too busy" to respond, phone us. You couldn't make it up!!!!! Can someone private message me so I can arrange a call to me. You are an absolute disgrace of a company, 9 of the last 10 trust pilot reviews are 1 star. Shocking. Please do all you can to avoid this company. If you are moving to a property that has Bristol energy, do all you can to move from them.

Keep trying to talk to them about my bills, but they wont answer the phone or reply to messages. I think they may have gone out of business

After cancelling my direct debit with Bristol Energy (because they decided to start taking more than double the usual amount from my account without my agreement) Bristol Energy have continued to try to extract additional money from me. Another reviewer on here warned customers that Bristol Energy had overcharged him for the standing charge and when I checked the bill, I found the same. Their latest trick is to alter the times of the Economy 7 rate, which has resulted in me being charged an extra 50p before I have even started my day. No doubt they will make some excuse (not that you can actually talk to anyone or get a response from them; only on here!) or say it was a mistake. It is funny how the mistakes are always at the expense of the customer though. Update: Cara, I am still waiting for a response to my email and for you to resolve the issues that I have raised. Don't bother to reply on here to give the impression that you are actually doing something constructive and dealing with our complaints; just respond to our emails and answer the phones! Many reviewers are saying the same; that Bristol Energy's customer service is terrible and the company is taking money that they should not be. I have just read that the company is looking for funding but I cannot imagine who would want to fund this shambolic company.

I have recently been informed that my direct debit payments have gone up considerably and while I understand that the global price of energy has rocketed this increase does not seem to be based on a proper estimation of my usage. Its all very vague and the app is little or no help. I tried to speak to someone yesterday but after 45mins gave up. I know all employers are having problems but this us really poor customer service

Have been trying to make contact with these guys since October as there App will not allow me to put my Gas meter reading in have tried 5 times always get an error. I have emailed, tweeted and tried calling with no success! I have held on the phone for over an hour on occasions this is terrible service. and today I went into the app to try again to find my direct debit is going up next month from the agreed £135 a month to £160 a month. I also need to talk to someone about my supply and i will be getting an electric car in the next few months and i have been advised by my electrician that i need the supply changed as I have a 60amp fuse. I have just had someone answer after an hour of holding and they Hung up on me!!!!!!!!!!!!!!!!!! This is just plain ridiculous !!!!!!!!!! My account number is 200400800 Please can someone at Bristol Energy make contact with me.

Awful customer service, cannot get through to anyone on the phones or email. Moved into our property last month, contacted them as they were the current provider, told us we'd receive a letter stating our payment plan, nothing received. Now been sent a letter from a debt collector company saying we owe over £100. Would appreciate someone calling me or emailing me back Sarah

Dear Cara, In response to a Switch cancellation, I had a reply stating that it can take up to "10 days" to reply to a customers' e-mail so am posting here as your replies appear to be instantaneous. I would be grateful if you could cancel my Switch to Bristol Energy which occurred on 29-Dec-2021. My Account Number is 200409493 Please confirm to me and to E.ON Next when actioned. Thank you, TS -- Dear Cara, issue now resolved thanks to your and Mark Tilling's efforts - many thanks again and all the best for the future.

I have moved in on 18th November 2021 in my new home. I got welcome letter from Bristol Energy. I contacted them to update my meter readings (it took ages to reach to them). I wasn't getting any bills. I got a bill last week (after almost 2 months of my moving in) but it is also wrong. The meter reading is not updated and also the bill starts from 13th November. Not sure how this company has been surviving with such a terrible service. I just want to pay my bills timely. But these guys don't want me to pay anything. I'm sure they would certainly ask me to pay 3 months bill together with surcharge. Terrible service. I can't even switch to any new service.

Arranged switch over to Bristol energy with email received on 16/11/2021 that switch would take on 06/12/2021. Phoned Bristol Energy after receiving the email changing first payment to be taken on the day of switching instead of 16/12/2021. Account number: 200406549 Date: 16 November 2021 Supply numbers: 1900091515611 The switch didn’t take place with no explanation given, no e-mail, no phone call and when trying to contact customer service line it goes on for whole 60 mins until I’m asked to leave the message which I did with full name and contact number but no reply at all. Tried to phone customer service several times and no one is picking up at all. I believe Bristol Energy is more likely to go bust so I would suggest any potential customers to avoid Bristol Energy as this behaviour is highly suspicious and unprofessional.

I received a letter from Bristol Energy a couple of weeks ago telling me of an increase to my monthly electricity direct debit that more than doubled my payment. Apparently this is due to an increase in my projected usage. However, upon investigation I find that they are still using incorrect opening meter readings even though I have provided them. I have requested many call backs, sent an email, sat on the phone for another hour before leaving a voicemail, and still no contact from them. Awful customer service. I am left with no option but to cancel my DD to force them to contact me.

As Requested by Joana my Account Number is: 200390763 Signed up with Bristol Energy in August 2021. Despite sending regular meter readings they say data missing for more than 100 days so I cannot see how my account is going. I had an e mail today informing me of a £100 per month increase in my payments! Phoned their number and selected to get a call back but as nothing happened and I wasn't called I have just been sitting on the phone for over 15 minutes listening to their awful music. I certainly wont be using Bristol Energy again and may cancel my direct debit so they cannot automatically take the money from my account!