did not move my gas over. I had to chase them for an update. Did not give a detailed explanation. Takes an hour to speak to someone

They have doubled the amount that I am being asked to pay on direct debit, despite there not being a double in actual usage, or estimated usage. I'm on a fixed tarrif, so the only reason I can see to do this would be so that they can get more accounts in credit and therefore more money in their accounts. Acc 200395123

The young man who dealt with my enquiry was very helpful, very polite and friendly. Would definitely recommend your company to friends

Dear Sir I phoned you with a query the other day, after pressing the number to get through I had an answering service telling me to pressing a number and they would get back to me as they were taking a high number of calls and I would be answered as soon as there was someone was free to answer my call. After I put the phone down they phoned me back with in 10 minutes. When I got through there was silence the other end I said hello 3 times then the phone went silent and the call went dead. I was frustrated that I could not get an answer to my query after I took the time to phone you. I am not satisfied with this.

Excellent service always ready to help.

Sign up with these people and you'll get regular messages telling you that they need to "increase your Direct Debit to cover future usage.." I got told this when my credit was greater than my whole previous years bill (they choose not to take that into account" and after losing the Ombudsman case and having to reset my DD to it's old level - I still made credit every month. It's all about getting as much of your money into THEIR account so they make interest on it.

Don't answer e mails. When I asked for a refund of overpayment had to write 4 times. And still have not received full refund

I find that the increases in my direct debit seem a bit steep since I have oner twice the normal bill in credit. I have for some tine trying to get some responce about my smart meters. The gas meter has stopped being smart. Otherwise everything else is fine. Regards Alun Cox.

Bristol energy overcharged me £483 on and account that I had closed. They assured me it was closed and I would be sent a refund on 25th September. They told me not to cancel my direct debit until I recieved the refund. They didn’t refund me , they continued to take my direct debit and now owe me even more. I have been chasing them for a month and every time I speak to someone they assure me that it is sorted and I will be refunded within 10 days. I never get the refund.

I registered with them on 17November 2021 and advised switch date 7December. We are in January and I'm still getting emails from my previous supplier but not from BE? Nothing has need done regarding the switch. Tried to contact that number 08082812222 and good luck to get someone to answer it. Pity I wanted to move to BE but looking difficult somehow

I sent an email over a month ago, no reply. I call them, am told I will receive a call back - no call back. I wait on hold for a full 60 minutes, the agent picks up, then hang up immediately. How can I get hold of Bristol Energy?

Absolutely terrible - they didn't take a payment from me for 6 months due to an error on their part, no calls or emails to tell me so i didn't notice. Now they are charging me £500+ and have doubled the agreed fixed rate as of this month. I have complained but the customer service is non-existent. I had one email off Cara after I wrote a Google review, but they have since avoided my three follow up emails - now charging me £154PM even though I'm on a fixed rate of £60pm - it's beyond a joke now. My account number is 200192262

I left BE on 2 Oct 2021. They sent a Final Bill dated 11 Nov. 2021 which showed a credit balance of £267 Which they said would be repaid within ten days. It was not and never has been repaid. They have ignored all my emails and letters. The person I spoke to on the phone assured me the matter would be quickly sorted out but I have nothing since

I called as BE wants to increase my DD even if my account is always and currently in credit. The IVR advises to send an email as their lines are busy. I sent an email and they replied asking me to provide a meter reading which I did. I received a reply advising that they entered the reads in my account. No mention of the original query. Apparently their agent didn't bother reading the email thread. I replied asking for my DD to be reset no one replied. I tried to call them yesterday and today and it's not possible to speak to an agent and they advice to send an email! Is this a nightmare ora customer service??

I've been with Bristol energy for 6 months and have been pretty much trying to contact them since our contract started, and they've ignored every attempt. I'm not even kidding, we've been trying to get in touch for 6 months and every call, email, voicemail goes unanswered. If you get through the phone lines, they say they'll schedule a call back and never do. It's a complete nightmare. I once did get through to someone called Sunshine who was one of the rudest people I have had the misfortune of interacting with. They answered one email once because it was an easy answer, but if you are having any difficulty AT ALL, they will not reply. I strongly, strongly advise you do not use this company

I have trying to get a bill out of BE for weeks, the last one was from early August, calling multiple times. Keep saying they are going to send me one but never do. The smart meter was a disaster, my advise is don't get one. Can't get through at all today and they are not ringing me back. My contract is up for renewal with now only 2 days to sort it out, but they can't send me a bill to say how much I owe nor can they tell how much I would need to pay monthly on the next contract. At a complete dead end with them so am now going to do some research to take my business elsewhere.

No Bill in 17 months. See below posts 29/11 no bill in 16 months, 29/10 no bill in 15 months, 30/9 no bill in 14 months. In all this time, despite your best intentions Cara, I have not received one call or email from Bristol Energy. The ombudsman’s findings in April 2021 have been ignored and remedies not completed. - No Bill received since July 2020 - Smart meter fitted Sept 2020 has never worked. I have made over 30 attempts to resolve these issues with your customer complaints and metering teams. These are YOUR issues Bristol Energy Not sure if it’s incompetence, arrogance or apathy, but Bristol Energy appear a law unto themselves, with an impotent regulatory system….and this business is actively looking for new investment to expand?! We now go into 2022 with the same issues I first raised in September 2020……. As evidenced by other customer posts, I am not alone.

I use more night electricity than day electricity. Bristol Energy do not like this so they transpose my readings everytime I submit them. Even when they send a man round to read them. DO NOT EVER USE THIS COMPANY THEY HAVE MESSED ME ABOUT FROM THE START AND REFUSE TO COMMUNICATE

I have been trying to solve problems with Bristol Energy since September. Emails go unanswered, and no one answers the phone after wait times of more than 1 hour. 1) I have not been able to open my online account, because they have failed to delete an old account associated with my email address, 2) I have yet to receive a bill, yet I have just been notified that my direct debit will increase from £115 per month to £181 per month! No one is responding to queries, and due to the unfortunate energy landscape, I have been unable to switch providers. Avoid this company - I can’t understand how they are allowed to operate.

Joining Bristol Energy and the subsequent supply and billing were satisfactory until my Direct Debit was increased considerably despite a healthy credit balance. I therefore changed companies. Obtaining my several hundred pounds of credit proved a battle despite the final bill stating payment within ten days. Promises from Customer Services of payment were not fulfilled neither were promises of several call backs from the finance department. The matter was settled two and a half months later by emailing the CEO to let him know I was naming him in a County Court Action if payment was not made in seven days. Surprise, surprise money was in my account within forty eight hours!