contacted them twice about charging us for economy 7 night storage, I dont have night storage, stated not used every meter read, seems to make no difference, am thinking of an official complaint.

Very helpful when I phoned for advice.

it is so annoying that I cannot get into you site to view my bill, so you will be sending me another nasty letter to say pay your bill,well if I could get into site with my own email address and password I could be doing well......

i have been with BE for some years yet i have tried to talk to them about my energy consumption for some time. latterly since beginning of april. finally it was agreed that since my meter shows the wrong time (i have economy 7) my meter would be changed. nothing has happened. instead the usual customer 'care' service comprises waiting in line for 20 minutes, then when you do get through, being abandoned on 'hold', until it is quite obvious this is their apparent default method in handling 'high number of calls'. even when i get my call to an outside call handling agency answered, the promised call back from a Bristol Energy operative 'that same working day' never materialises... is this the service we are to expect now? should i go?

Excellent service and communication with tariff rates the best I can see at the present time.

Excellent customer communication, however they crudely apply huge increases in charges.

An energy firm that seems genuine, compared with some of the others. A good website that is easy to negotiate and update.

Well, to start I have been with Bristol Energy for several years and I always perform a comparison every year. I have recently changed my tariff and have had a few queries about this. I have called the usual number a few times to discuss my queries but you are now put through to someone who takes a few notes and then says “someone will call you back within 72 hours excluding weekends”. No. This has not happened. As a customer this just is not on and I have not been contacted. Very poor Bristol Energy. I am not sure if this is just very poor performance and the company are blaming COVID as a lot of companies have done or could it be since Together Energy have taken over and just can’t be bother to answer customer queries. As a result of all this I am 99% in favour of seeking a new energy supplier. Without customers the company will fold up and if customers are not happy then!!!

So far really good serve, only thing I would say I have to use two e mail addresses because I change switches for gas and electricity at different times

Only one complaint. Why do you constantly ask for meter readings ?

Twice I've had to call over the last few months and call wait was over 25 mins then when eventually got through to someone I was told someone would call me back and that the wait would be at least 72 hours. Understand Covid19 but this has to improve going forward and should not become the norm. Please take note.

all is fine, but i still do not have a smart metre after requesting many times

the few years I have been with BE I havent had any issue with them. however this year due to costs i have opted to change supplier

Overall good with communicating.

Bristol Energy is a pleasant company to deal with. Always helpful and I believe my monthly payments are pretty reasonable taking everything into consideration.

Excellent service at all times

Happy customer

Started off ok. Then direct debit increased. Renewed agreement for two years at £75.00 per month. So far they have taken two payments of £106.00. Have Emailed them three times in the last month and am still waiting for a reply. Tried phoning but only get a messaging company who say they will pass on message.I know they may be working from home but have had over a year to sort out staffing issues. Phone app works ok but they must try a lot harder at communicating with customers.

I am trying to transfer to Bristol Energy from EON. Got an email asking for my meter reading, to be submitted in 5 days. Tried to set up online account using new customer acc no, can't as website keeps giving error message on account set up. Phoned and got third party "assistant", not part of Bristol Energy, gave them meter reading but as they are third party, not BE, can't be sure if it will get to BE. Told I should get call by Friday to fix online account but can't say when. I'm not always in and mobile reception where I live is very poor. E-mailed customer service to ask for fix to account set up, auto email back to say reply can take up to 10 days and not to send reminders. As meter reading required in 5 days a 10 day response period means I can't be sure of getting meter reading to them in time. Website says - "Our dedicated team are here to offer support and advice whenever you need it". Even as a new transferring customer trying to fulfill requests from BE I can't get a response from the "dedicated team" when I need it. Once my sign up is complete I am planning to go straight back to EON or another main stream supplier. Update - I got a call from Andre at BE. A really friendly helpful guy. Have to say he has my sympathy if he and his colleagues are having to deal with the symptoms of what appears to be a system/structural communication problem that BE need to fix for the benefit of both their staff and customers.

Told me I could save £82.20 if I changed to a new tariff. When I recieved the new tariffs they'd gone up. How come?