I switched to Bristol Energy from Scottish Power. I input the meter readings online, which they somehow got wrong, giving incorrect final readings to Scottish Power. I have tried ringing, emailing and writing without any response. Very frustrating, their phone line appears to be little more than an answering service, that doesn't appear to pass messages on.

Still waiting for a final bill from bristol energy, As you can see below they have previously advised that ofgen gives them six weeks, this was now passed so do wonder their reason will be for what appears to be an ofgen breach? Reply from Bristol Energy 19 Apr 2021 Hi Paul, Thank you for your review. We are sorry to hear you have had a negative experience with Bristol Energy. Please be advised that under OFGEM regulations, it can take up to 6 weeks for your final bill to be produced. Many thanks, Anna

Bristol Energy put smart meter into my property 8 months ago and the indoor unit has never worked. Despite taking the case to the Ombudsman noone has been out to my property to invesigate the problem. I have spent hours on telephone all to no avail. I am 75 years of age disabled and have mental health issues and they have shown complete indifference to my circumstances.

I switched from Bristol energy in December 2019. I’m still waiting for the refund of my credit. It took till February this year to get a correct final bill. The amount in question (£71) is relatively small to Bristol energy but to an 88-year-old pensioner this represents half a weeks pension.

I think Bristol Energy is good value for money. However, having had to call them today disappointed to note that they use 0808 service which is an expensive line. This should be looked at and changed. I am a pensioner and to be on the phone for over 13 minutes the charge will be more than necessary. All I needed to do was to make an additional payment off my debit balance. Automated voice asked for a 19 digit number "showing on my bill" but no number was on my account. Apps do not always work on my phone so I tend not to use them. It is unfair of companies like Bristol Energy to assume every customer has them and uses them. Disappointing when trying to contact them

have been with them 3 months, and now getting all the information i need looks like a good company, gave bad review because i didn't wait for the bill to arrive.

We haven’t had a problem with online meter readings and the deals on offer but the customer service leads a lot to be desired. We have contacted them on 3 occasions - the first to request a smart meter, the second to enquire about tariffs for electric cars and the third time to discuss available deals because my contract was coming to an end - and each time I was informed that someone would phone me back in 3-5 working days. I am still waiting many months later and I eventually renewed my contract online. Very poor customer service.

Have renewed my contact, having looked at price comparison website and other suppliers I found Bristol Energy to be one of the most competitive. Also the app works very well.

Price is competitive but service would improve with a smart meter.

On the telephone your staff have been very pleasant and helpful. However, on two occasions I have been promised that a major problem would be fixed. The problem is: I cannot log in to my account on line, because it still brings up the wrong account No. - the account No. at my previous address. So every time I need to give you meter readings I have to ring and wait - or email them. I emailed you a good week ago, drawing attention again to the outstanding problem and providing meter readings. I have received no reply and annual energy use statements using estimated readings.

This company clearly think they are doing better than they are. I recently came to the end of my fixed price deal. Previously I have paid £59 / month, and have closed my first year just under £60 in credit. And yet despite a favourable quote reflecting a monthly increase of a couple of £'s / month which I accepted. I suddenly recieve a letter saying my Direct Debit goes up to £81 /month - why? I have e-mailed customer service 2 weeks ago asking them to look into this and suggest a more reasonable monthly ammount, however noone has had the manner to reply. I left the big energy companies because of this kind of hiking up the monthly figures. This comapny is no different. I suspect it may be something to do with the take over last year. Once I find a reputable supplier, easier said than done in rip off Britain, I will change as it is the only recourse I have against these kinds of comapnies.

Not too bad as a company I think. BUT if you email them at their customer service dept, they do not reply to you. I only think they are OK because I have never missed a payment and dont have any problems. I dont know honestly how they are at problem solving

I've been with Bristol Energy a few years ago and was refunded my credit balance when I moved to my previous address a year ago. However, I have notified the company that I moved a couple of weeks ago that I was moving to my current address. My account balance is about £60 in credit but the company still took the direct debit payment out. I have provided a forwarding address and also provided my previous landlord's address but I have not received my final bill for my previous address and I have not received the amount of credit into my bank account either.

I have been a customer of Bristol Energy for a few years now and have no intention of moving. Everything is very consumer friendly and there is no need for me to switch suppliers every year because their tariffs are very competitive and there is no contract either. I have switched tariff a few times long before the contract expired and there is no penalty clause. The other aspect of why I like Bristol Energy is their customer service which is always second to none. They are always very helpful and informative. I would be very silly to move!

Have been very pleased with Bristol energy in the two years that they have been our supplier. Easy to use website and competitive prices. We chose monthly billing and it has worked out really well. Would definitely recommend!

I found customer service helpful but way to slow with responding for my e-mails.

Bristol energy is a good competitor in the energy market but I have found their customer service is very slow even by emailing them you cannot rely on them for a quick response.

Have been with this company for some time when it was Bristol energy I was very happy with the service since they've been taken over they're standards have dropped dramatically and I am very disappointed with their performance I phoned them up they said they'd call me back in 3days 6weeks later I'm still waiting for a return call I am going to change to another supplier would not recommend them to anyone

I have left bristol energy. Total waste of time. They employ another call centre to take their calls and someone may contact you 3 days later. Total shambles. Advice if you have not moved then do so, very stressful.

Terrible customer service. We sold a flat in February and have tried to obtain a final bill. We have phoned multiple times and each time, they promised a call back within 3 days each time, which has never happened. Meanwhile, we keep getting bills for a flat we no longer earn. We wrote a month ago with no response. We are waiting for the 8 week limit to expire to report them to the Ombudsman. Update: After posting this review, the company contacted me and sorted out the matter by the next morning. Well done Trustpilot for helping