Ken was prompt with a reply to my request for additional services since my testing is taking much longer than advertised. I appreciate good customer service so much and am grateful with his reply to credit my account for additional test results when my sequencing is complete. Thank you!!!

Logan answered my question and actually went above and beyond to tell me about ways Sequencing would accommodate exactly what I was looking for.

Logan was super helpful

The sequencing.com program is great, very informative. I have already recommended it to others with chronic health conditions. The representatives are very helpful in addressing any issues that came up.

Ryan was very quick, friendly and helpful in answering my questions in a professional manner. I am very pleased with the service I have received from Sequencing and recommend their business over competitors. I am not endorsed or paid by them, I'm just pleased with my experience. Sequencing.com has great transparency of their products and services and are ready to answer any questions you may have. They also have complete data privacy and lifetime access to your raw data files. They partner with other genomic service companies like 23&me to make in-depth analyses more accessible.

Ryan was an exceptional representative! He helped me process my order with all of my crazy questions. I highly recommend this company!! A++++++++

Ryan was an excellent customer service agent. He resolved my issue very quickly. I bought the pre-Black Friday bundle, but found out the actual Black Friday bundle was the same cost but with 5 additional reports. This made me feel uncomfortable with my purchase, but Ryan provided the 5 additional reports immediately when I raised my concern. He was very kind and respectful.

Ryan was very helpful answering my questions and making replacement for my never used kit

Logan was very attentive, quick, friendly and helpful. Give this man a Raise! was a great experience.

Excellent help at all times. They answer quickly. The turnaround time was faster than expected. Great service.

Really appreciated the quick responses from Ryan. Enjoy this service but the charges after changing plans and marketplace reports not generating had me get in touch. Great customer service. Very much appreciated!

Ryan was quick with his response and it was very customer oriented. He took care of me and my issue. Great asset to your company

UPDATE: After the long wait, the kit was ‘not successful’ due to it not meeting QC… absolutely do not recommend. This company takes forever and the kits are really expensive. They’ve had my test for almost 4 month and it says it may take 5 more weeks…. I’ve never had an experience like this. I would suggest researching competitors.

I opted to upgrade to the premium which costs "$39 a month," and they charged me an annual amount of $399.. Update as of 7:40 pm, I received a response from Ken, the director of customer service. They quickly fixed the error and I'm very pleased with the quick response and correction.

Ryan was quick and responsive. Immediately helped me figure out why I couldnt access a file and walked me through how to access what I needed. As a general comment, every time I have reached out to the Sequencing team, they have responded within 24 hours (normally less if its business hours) and have been kind, helpful, and supportive. I will agree with what I had heard before I opted to go with this company... their customer service is way above the bar. Thanks!

Overall experience is good, as after contacting consumer service, my account cancelled and DNA data and all other data was deleted from the server of the Company. However I am not 100% satisfied. I have a safety protocol to maintain my money in safe and sequencing.com crossed this. My account was a free one in last 1,5 year and after a while, they tried to charge about 40 USD amount more times to my bank account without any ordered service from my side. It was unsuccessful but for me it was decided not safe to give debit card data to sequencing.com and I tried to delete my account. Than realized, I have no opportunity to delete my account just customer service, so asked them and they deleted it. Hopefully sequencing.com will not try to charge my debit card anymore.

After purchasing a whole genome kit and receiving my results, I was very impressed with Sequencing.com. What a fantastic service they offer. The reports and easy to use dashboard aided me in an eventual diagnosis after many years of searching for answers. Wish I had found them sooner.

Logan is the best and deserves a raise! Logan is always available when i have questions, and he is so helpful. He really goes above and beyond to provide an excellent customer support experience. And most importantly he laughs at my dumb jokes- what a hero!

Fascinating. I’m so glad I took the plunge! When you return your kit, depending on their workload, it can take 4 months to receive results. Already diagnosed with a rare disease, it was interesting to find that I had a different subtype under the same ‘umbrella.’ I also found out why I had various other medical issues. It’s great that you can pick and choose what you then do with your results, via the marketplace. Customer service are helpful even when I ask daft questions….

I was dreading having to contact customer service for an issue that came up, but I reached Jordan, who was super helpful and understood what I was talking about. Jordan was very kind, understanding and was able to fix the issue. He took responsibility on the wording issue that I misunderstood and said they were working on it. Extremely helpful.