Logan and Sequencing is helping me get my life together! I have been in a lot of pain, and I had nowhere else to turn. I'm so grateful for this organization, and Logan is a perfect customer service role model. Please, give him a raise! He's very kind, patient, and informative. Thank you Logan & Sequencing.com!

Rapid reponse

Great help to me. I had a question about which kit covers what and had my answer immediately. From a real person. Was happy to order the full rare disease DNA kit

Logan was friendly, fast, and knowledgeable. He provided me the insight I needed in just a few minutes and saved me hours if I had to find the info on my own. Thanks!!!!

Fast and flexible support.

Ken reached out to address my concern on a weekend (which wasn’t expected but was very much appreciated). The customer service team goes above and beyond for their customers and it shows.

The person I spoke to, Ryan, resolved my issue immediately. He also answered any questions that arose.

Customer Service is so knowledgeable, supportive and helpful throughout this weeks-long process! By week 9 I had called them twice; both times I was very grateful for and happy with their help in understanding the sequencing process and the available reporting options that will be most helpful for my referring physician to diagnose my complex challenges. Ryan helped me greatly on my 2nd call, unfortunately I didn’t catch the name of the Customer Service Agent that was so patient and helpful on my 1st call. I told Ryan that I considered his help a Gift from the Universe! I’m elderly and ill, don’t hear well and must write things down to remember them. These 2 young men are professionals with great knowledge, patience and compassion. I appreciate them both so very much!

The website is intuitive and easy to navigate. The customer service is top-notch! Very responsive! The information made available by the service is very impressive and helpful! I would highly recommend that others use Sequencing!

Extremely prompt service, and very happy with resolution

Logan was very knowledgeable and helpful with my many questions

I am very happy with the customer service at sequencing.com They always respond quickly and I have been satisfied with each interaction. Thank you

I love how in-depth the DNA sequencing is and how accurate it is as well. The disease risk is especially helpful. As a biologist, I love that the scientific background information is available for the genes so that I can look at the data myself.

Quick turnaround and resolution

Great customer support, thanks a lot Logan!

Logan is awesome. Very professional and attentive.went the extra mile to keep me a happy customer. Thanks!

Logan was customer friendly and answered all my questions. Great prompt service. Thank you so much!

The agent was very kind, patient and helpful. Thank you.

I needed a replacement kit and when I reached out to customer support I received a quick response with clear instructions of what was needed. They were able to resolve my request within 10 minutes.

Ryan at customer support was great and quickly had good answers for all my questions. The great customer support and some of the extra features Ryan explained to me are why I decided to go with sequencing.com instead of nebula