First time user, didn't like the need to create an account just to have wifi. Needed to connect smart TV but had to call tech support. Tech support wa s good and got me connected very quickly. Bring back the good ol days when all you needed was a password. Why make it more complicated?

Hello. This was my first time staying at Flying Flags. I realized that I needed to setup my Roku with Tengo internet. I spoke with a young lady named Sandra who was very polite kind, and very very helpful. She got me connected right away. Very appreciative. Thank you again Sandra for your support and kindness. Paulette Porter. Site 432.

Friendly and straightforward.

Alex was able to quickly ID and correct when I upgraded to a faster plan, but my other devices were still only < 1mb. He had the tech department manually remove the MAC address from their system, had me 'Forget' the router on my devices, and then reconnect with the updated login. Excellent troubleshooting and friendly service.

I’m not sure if it’s the provider or the RV park I’m staying at that is the root of the issue. I paid for an upgraded package to let us stream videos and give access to 4 devices. The Fire TV works perfectly fine but our 2 computers are extremely slow. My laptop keeps booting me off the network and when I am connected I’m lucky if I have enough service to pull up my email. So far I am not impressed with the service and I have not been able to get it fixed with customer service

The tech that helped me was very nice and knowledgeable. He made it very easy to get my TV connected.

Lisa was such a joy to work with. She was knowledgeable, helpful and most of all patient! I had really made a mess of my account and she figured it all out and now we’re up and running and so very greatful. Thank you, Lisa, for everything!!!!!

I’m in Delaware and the parent company is in Texas. I spent roughly 25 minutes or so with the customer service rep. She was extremely helpful, courteous and patient.

Lisa was very patient and she was able to help us get our fire sticks set up on the premium package. Her customer service was excellent!

Sandra was extremely patient with me. I am older and I struggle with typing and understanding. I really appreciated her time and friendliness.

I submitted a review with the awesome Trust Pilot, and TengoInternet responded immediately. I believe they also sent a subcontractor out to reset our pole, which the office also does. However there were no changes, I still do not have a phone, have sparse text, and the Internet is still slower than dial-up. We pay for this Internet through our rent, which is raised every year. But the neighbors who upgraded and are on games 24/7 are apparently put above the rest, even tho most have gone home for the summer. This is not a good park Internet. The real kicker is TengoInternet kept telling me to call them, which I can't without internet. Then they text me and called the office to see if I could borrow a phone to call them. I refused. If I can't call them to work this out (what were they going to tell me on someone else's phone?) They are the problem.

I have been in IT for 35 years. I have experience good and bad with respect to the support I received. I must say that Tengo's Support at Riverdale Farm Campsite has been less than expected (and I am being kind). So much so, that I have to move out so that I can continue to do MY work, let alone my Wife's work.

I have contacted tengo internet since Jujy 4 . So far no results for improving wifi and TV . Yesterday I was informent that they could not further help me and send my problem to your second level?

I don’t understand why 90percent of time I have no service. It is extremely frustrating especially if you are trying to pay a bill or ordering something on line. I’ve had to drive to another location just to complete a transaction. I do not consider that good service.

Internet always out $56 for 4 contention been out all day called waisted time don't do anything about it time to look elsewhere been over a year of this next day still out over 24 hours and counting Update still no internet day 2 great service Another day still no internet don't know how you stay in business

Russell Hughes provided outstanding support to my WiFi-related issues at the Holiday Road Travel Center in Caddo Mills, TX. His professionalism and technical knowledge were absolutely superb and he explained several technical issues to me in an easy-to-understand manner that clarifed many of the questions that I had. On a more technical issue, I would encourage TengoInternet to elevate their service level in the RV Parks they contract with to increase the bandwidth (improve download speeds) and increase the number of WiFi towers in each park to ensure that each guest has an exceptional experience and are not limited due to their physical location within the park. We have traveled 53,000 miles across 49 states and 8 Canadian Provinces and have yet to find an RV Park with even remotely decent WiFi, to include many serviced by TengoInternet. The technology is out there, but they just need to deploy it.

Very helpful in setting up our devices while camping.

Made a quick call today and was back up and running within 2-3 minutes. Professional and courteous service.

Alex V was very helpful getting my computer set up on the network. I've done this several times but this computer didn't want to play ball. Much appreciated sir!

The man knew his stuff. I did not. He was patient and got us connected. Great job.