The gentleman that helped me was very knowledgeable and patient he answered every question and made sure we were connected before hanging up.

Alex was very helpful in walking me through how to hook up my tv to the internet services every step! He was polite and patient with me the whole time.

Great Service

Sandra was very helpful and just so kind and patient. Great employee for your company. Thanks Sandra. Appreciated your help and kindness

Sandra was very kind and helpful!

Every Sunday my speed drops so much (down to 0.01 Mbps upload) that I have to call in and ask them to rerboot the access point righ in front of my place, but on Sunday I ususally get only voicemail. The support staff is very good, but Tengo still won't hire more staff as I have advised.

Lisa, our customer service representative wad very kind, patient, and made me/us my husband & myself, feel as though, we were the only purpose in her day; in other words, she didn't rush us, but made sure she did everything possible! Yeah Lisa. I/we wish all customer support was like her!!!!!

Alex did a great job in getting us connected back to the internet

Alex was patient and professional in getting my services restore and I am appreciative of his customer skills. He worked with me step by step to resolve the issue. Walked me thru steps that I was not familiar with and provided concise instructions that made life easier for me! Thank you

Alex stayed on the phone with me for well over an hour trying to fix the issue of why I could not purchase one month of internet. Everything we worked on continued to give me an error. I was able to get the two hour plan but could not purchase the one month plan. I tried 3 different cards to no avail. As a courtesy, Alex credited my account with the one month fee and I was able to get the internet.

My internet service ended today and I wanted to continue it but was unable to because there was no connection. I called Alexander Villarreal at Tengo Internet and he helped me to reconnect my service. This was confusing for me and Alexander was very patient, knowledgeable, and professional, and he talked me thru the re-connection. I highly recommend Tengo Internet. Linda Bohlke, Blueberry Hill Rv Resort Resident

Download is low and the speed is slow.

Super great service today with Alex V! Made sure we were connected and all issues were cleared up before we got off the phone! We'll definitely do business again and hope Alex is our agent!

Thorough explanation of what to do and patience

Alex really took my problem to heart and worked hard to correct the issue i was having, including follow up. he made me feel valued as a customer.

Help me walk through the steps to get Internet

He was very knowledgeable and looked up information to help me. He was very patient and had an excellent attitude.

RV park internet upgrade didn't work AT ALL! I spent about $5 on an upgrade to an internet connection at an RV park that was useless. I didn't expect much for $5. I got even less than that, I got exactly nothing. As far as lack of expertise, I have nearly 40 years in the IT business, have written a commercial web-based electronic medical records software application, have a cloud based medical transcription service I also wrote, and have a pretty good working knowledge of everything networking. The service I paid for didn't even present me with a login screen no matter what I tried on several devices in our RV no matter what I tried. I called tech support and asked them to send me the IP address for the login screen. I did get an email eventually, but all it had was a text link to what looked like an internal IP address which didn't work even when I was logged into the RV park internet connection. I think a refund is in order. So, if you're at the El Paso (TX) Roadrunner RV Park and are presented with the option to "upgrade" your internet connection, DON'T DO IT, save your money.

Stayed on the phone until all issues were resolved.

I had been experiencing getting on the internet for several days. Sometimes it worked and other times it kept taking me to the sign in and pay. I had already paid and it said I was connected but would not let me get past the sign in page. The young lad stayed and we went through several attempts at different levels and finally got it connected. Appreciate his patience as I am somewhat technically challenged these days.