We were not able to connect through the normal logon process. I called customer service and was assisted by Vincent. We worked together and he eventually able to enable a work around that allowed us access. Good out of the box thinking.

very helpful

Stayed at Jellystone in Larkspur. They made it easy to purchase online but the speed and quality of connection were terrible. And good luck getting ahold of anyone.

The customer advocate was nice, timely as possible and helped me out so much

Re-booted our tower so now we can connect.

Techs w were always polite in resolving my issues quickly

Agent took great care to assist ....very patient!

We ordered on line for a week of internet service not realizing it was for only one line. We called customer service to resolve and they were understanding and returned our money quickly and efficiently

Wait, an issue, connecting or fire sticks, and it was an Internet problem. Everything was resolved.

Although my issues were not resolved, I believe I received 5 Star service! I felt like every avenue was explored and that my issue will eventually be worked out.

Could not get the internet, Alex took some time beyond what I would have believed and got both of my devices hooked up. Great Job Alex. Thanks Rex Alexander

Alex V was extremely helpful and knowledgeable in helping me with my service.

Alex was great

Sandra Macias was so helpful getting me online. It was a little confusing at the RV park where I was and she helped me through by making things so simple. I am so grateful for her being there.

Vic was extremely helpful and patient with me.

The young man who helped me was very patient! As I fumbled through his very simple suggestions. He was very kind. With very happy results when I finally got it all done!

Alex was absolutely amazing and very patient. So willing to help, and this made my day.

I spoke with Alex V because I was unable to get a Wi-Fi connection for several hours. He suggested a couple things to try and when they failed, he determined that the problem could be stemming from a situation on the property where I live. He told me he would call the property office to find out more. The individual he needed to speak with wasn’t available, so he called again later and succeeded in contacting her. He did call me back as promised, and informed me that the problem was what he suspected. It was caused by a situation that needed to be dealt with on the property, which he determined was now resolved. Alex V then navigated me through the settings on my device to get me reconnected. He was very helpful and I appreciate that he was willing to follow through with doing what was necessary in order to get my Wi-Fi reconnected.

Sandra was very patient and was able to assist getting our TV all set. She provided excellent customer service.

Issue solved quickly, customer service is exceptional Thank you