Gabriel Cordova was a tremendous help to me today. He patiently answered all my questions and expertly got me set up in both this in my RV. I was very pleased with how easily things came together with Gabriels help. It was important to me that I got my wifi up and running so my husband could relax after driving all day today. Gabriel said, " I understand and we will get that taken care of for you." And he did it!!! You ROCK Gabriel!! Thanks again Lisa Miller

Russell was awesome! He really made me feel like he cared about my problem! And he was so polite! I have talked to other tengointernet people before but Russell was really a pleasure to talk to and fixed my issue’s!

This was one of the most rewarding customer service experiences I have ever had!! Mr Bryan Zamora displayed the patience of a saint. He was extremely knowledgeable of your product and displayed several options to reach the desired goal of having me use the internet My Real Estate practice is completely reliant on internet connectivity to express how grateful I am could never be put in words Mr Bryan Zamora has no idea what a Blessing he was to me!!! He was an answer to prayer. my only hope is that this review will be read by your CEO to everyone

Ditto what everyone else says about the ultra poor service. Can’t get on then if I do (rarely) says I’m not connected to the internet. I bought this for the month we’re here and given that I have to use my cell phone data plan all the time, I WANT MY MONEY BACK. I know it’s only about $30 for the month but I got no meaningful use of the service whatsoever. If you are a truly ethical business, you’ll refund my money.

Roku frozen...Tengo tech was the most patient and informative yet. He solved the problem and fixed it.. thanks!!

Returned contact promptly and was very patient leading me through the process required to hook up my tv to the internet. Real customer service, by a real person that was courteous and knowledgeable.

Gabriel was very polite, professional and helpful. He resolved my issue easily and quickly.

Bryan was amazing! He continually checked back to see how strong the signal was. I have never had a technician as helpful and as customer service oriented. I wish I could use this service at home. Century Link has kept me on hold for literally hours when I had internet issues! Thank you Tengo Internet and thank you Bryan!

I called Tengo 3 times before they returned my call. When they did I was on a wi-fi call and I was having a difficult time hearing the tech. I told him that this is my 5th year using the Tengo system and it's never been reliable. As he was trying to diagnose the problem the call dropped and he never called back. Added info. A few days later a Tengo tech called. I explained to him that I wasn't home and he asked if he could call me later. We arranged a mutual time that was good for both of us. He never returned the call. At this point I'd like to reduce my Star Rating from 2 stars to one star. Incompetent jerks.

Lakes RV Resort, is horrific. Its awful. Its abysmal. I spent several hours on the phone with several reps at your company who had zero problem solving interest, zero problem solving ability, and zero problem solving authority, who ultimately delivered zero problem resolution. There is zero tech support, and you refuse to send techs on site to attempt repairs to resolve any issues. My laptop won't load pages under 5 minutes. My tv won't play or respond 80% of the time. You have a horribly substandard under-resourced system in place, you know it, and YOU DON'T CARE. On a scale of 1 to 100 you get a zero. I'm available to call : 702-630-5163. Until them, I'm gathering signatures on a petition in the park to have management change internet providers. Pete Lemcke

I was very happy with the tech (I think his name was Michael) who patiently walked me through the set up process. Turns out it was my misunderstanding of some of the technical details that made it more difficult than it had to be. Nevertheless he helped me get things up and running and it’s working fine. Thank you Michael I appreciate your help.

When i called i may have had to wait a little bit but when the person came online they were very helpful and staied online until everything was up and running correctly.

The initial tv I set up works perfect, but nothing else can connect. Customer service said a tower was down and basically hung up on me. I checked the rv that had been working, and it still worked, so that was incorrect. Service sucks, customer service suck - at least they did give a refund almost like it happens so often they are used to it

Very polite and helpful.

This wifi should be free, considering it hardly ever works. We use this wifi as a full-time wifi cus it's all there is way out here. And we pay for it and it's a waist of money. Every one on the same router . It's so slow. It don't work. It's a irritation.

Ive been working to get internet service that i have paid for, for over a month. 4 separate devises are unable to find an IP address. I was told nobody in savannah south villas are able to connect to internet. Fix this

Tengointernet works with a mediocre connection for streaming about 4 hours 4 days per week. Not sure why but the rest of the time no capability for streaming. As far as internet usage for search or reading it works fine for a couple of weeks then on and off a few days then useless for several days until they fix it again. On average great use 2 days a week, iffy 3 days and useless 2. Disappointing at best.

We are in a RV park close to one of the repeaters and IF we can connect speeds are between .31 and max of 1.3mbps! The management here agrees they suck and told us to get our own hotspot. Today there are much better ways to provide secure WI-Fi.

***Update*** After 48 hrs of no internet I spoke to the park manager and she informed me that Tengo was aware and working on a solution. The next day I was informed by park management that Tengo provided a band aid fix and internet was back up which she also confirmed with other visitors in the park. I let her know that I still had no internet and was assured by her that I did, yet I don't. She also let me know that a router was overnighted but as of yesterday the new router is still undelivered and as of today I still have no internet. I'd be happy to provide images of the 169.254 IP that is being assigned to my device, as well as the "No Internet" being listed on the current service that is broadcasting but there is no way to do so. The bandaid fix isn't working for me at all and the overnighted router to fix the issue properly is apparently MIA. Location is Dodge City RV park in Alvarado. Today's date is 12/28/2021 so it has officially been 8 days since I first reported the issue via email on the Tengo support site. I sent an email yesterday because Tengo Internet was down. I never got a response to my email except for them asking for a review today so here it is. Email originally sent around 430 pm EST yesterday (12/20/21). I ended up calling the tech support desk at about 730pm yesterday and that was the first report of an issue they had on record. While the tech I spoke to was friendly enough, this issue has yet to be resolved. No internet available at all. 23 hrs have passed since my original email.

Quick & efficient assistance. Monday morning support, I waited less than a minute for support person, fixed in 5 minutes which included the wait time while he stayed on the line till I was successfully logged in.