I have 0 upload speed. So no sites will open since they time out. This has been occuring since the system was upgraded in October 2021. I have had many calls and the reps are all courteous and polite. They obviously do not have the ability to resolve the issue. It has been escalated several times and not resolved. I have a Winegard wi-fi extender and even when it is loaded inn Tengo the upload is 0. I believe whoever added the additional towers and relays in October did something to change my connectivity. I have a tower 15 yards behind my RV.

Staying in an RV park with intermittent Internet issues. Was able to reach Alex Victor for a consultation. He knew exactly what to do to keep us connected on our devices and also reviewed the server at our RV park and rebooted the system to help performance. Many thanks!

Tengointernet is doing what all they think is the best they can do. The park pays for the EXCELLENT-A1 SERVICE. If this is the best I don't want to see the worse. The park gets AN AMAZING 3 GIGS with people on it your lucky to connect. Yes the Tech explained it all to ne. In his explanation to me it really sucks and it is the best they can do. I gave 5 Stars just in case they are correct an can not/will not do more. 5 G has been out for weeks.

It was refreshing to get such good service. My problem was fixed. The company promised to follow up and they did! They called me back a couple hours later to make sure everything was working fine. It was! Very impressed with the customer service.

The support to get TV on line only took 5 minutes,English speaking and understood

My experience with customer service was great. My issue is with having to sign in each device and having to resign in every time I turn on a device.

My experience with Russel Hughes was excellent. He was patient with a senior 82 + and not technical at all. It is always for people my age to understand technology of today. As I told him I go back to the 3 channel TV. He was understanding and took me step by step. I want to thank him for his help. You should be proud to have an employee like him.

Although we ended up not going with Tengo, I couldn’t have asked for a better Customer Service Representative, Russell Hughes. He went OVER AND ABOVE to help me, especially because I can be technology challenged lol. He was so patient, and actually sounded like he really enjoyed helping people. With the way the nation is today and nobody wants to work, I never felt one time that he was annoyed with my lack of technological knowledge. He did exactly as he said he would do and called me back three separate times to try and resolve the issues we were having in the RV Park. He is definitely a refreshing change as to most customer service representatives. He is a God send to your company and he definitely needs a raise and promotion to make sure Russell Hughes doesn’t leave your company. You’ve got a real gem!!!!!!!!

Hello review people! We are new and recent users of TengoInternet and have to say that our experience has been exceptional so far. As with all businesses, there is always room for improvements, and we are happy to say that the only area we see TengoInternet could improve is with the phone system. Your people (we've dealt with 3 so far) go above expectations, deliver premium service, and show an exceptional tolerance level for those with limited technological know-how. Other than the long wait for a service tech to take our call, we have to give your business top marks all around. Thank you for providing such great help with kindness, it stands out in today's compromised online and digital service industry. Tammy and Rod Hamilton

I called to reactivate my internet service. Although the representative was excellent, there seemed to be a technical issue that he was not able to resolve. He has escalated it and I am awaiting a contact back to resolve this. The following day, I tried to connect again and was successful. Thank you for following up.

Alex V was very confident and helpful with my issue. He was able to connect my Apple TV to the internet so I could stream! He was very nice to talk to as well as he related to me and we shared intriguing stories as I was waiting for the internet to refresh.

Russell was very thorough and knowledgeable about the issue we were having. He had several solutions to try and resolve the problem. Would love to have Russell on every tech call i need to make - he was incredible!!

I have made numerous calls over the past five days for internet support with no solution. Russell finally troubleshoot and we have internet now. I was extremely satisfied with Russell's knowledge of the system. I am now trying to reach billing and with no connection. Thank you Russell for being patient and solving our internet issue!!

I was having trouble getting up and running on our 3 tv’s with WiFi. Alex V was very helpful and knowledgeable on what I needed. He spent the time needed to get us going. I’m not sure yet about Tengointernet but Alex V was wonderful.

One and done. That's all it takes now to get it back to working right. Tengointernet has found a quick temporary fix for us here. But as soon as the wind blows it has to be worked on again. Have been here three years and they are getting better all the time.

Great service! Very courteous. I was talked through every step and was able to get my internet up and running.

I was having trouble connecting to the RV park’s WiFi login and Angel was most helpful, patient and gave directions so I could complete this after hanging up.

Paid for upgraded internet at RV Park so I could stream TV. internet sputtered for 3 days straight and when I put in a request for support I never heard from them. They asked me how my support request went and when I tried to give a review directly to them they said my support was closed and I could not rate.

I have had the same issue twice in the past month or so. And both times Alex was who I dealt with. He was patient and very helpful. Both times he did what he needed to on your end (the Campground confirmed all was good here) and we now have the wifi we paid for. Alex was terrific and I hope I can get him when this happens again. Hopefully not but I think I may call again! Thank you Alex.

They walked me through each step of the way with proffesionalism, respect, time, & patience and covered all my inquires.