Had many issues from the start. From getting signed up, to installation and slow speeds after installation. After many calls and lots of frustration I finally got what I was looking for. I have to say if I had other options I would not be using this service. But because they are the only game in town I put up with all the hassles. Now that all issues have been rectified I am very happy with the service provided.

Elisa is the best customer service rep ever! She consistently responds to every request, question, or concern with a warm and friendly attitude. She is professional, competent, and very knowledgeable. She always takes care of our issues quickly. We are very happy with our Tengo internet service and their great team of professionals.

Gabrial was very helpful in sorting out my log in issues and stayed on the line while I logged in to ensure I didn’t have anymore issues. Thank you very much Gabriel.

The service works fine, when there is service, but it is intermittent; best in the middle of the night; very early morning and very late at night.

You were very helpful and patient with me Thanks Dan

Help line was very good. But I wish didn’t need to call it. Had trouble logging in and could not reset the password. Separately, in order for a customer to reset a password, there should not be a ridiculous form with first last names, phone number and zip code to fill out. Only an email address should be needed! (Like any other account anywhere else.)

Elisa is the best.....tim chambers

Tengo has excellent people working there that care about their customers. They are knowledgeable and communicate well. We have been using Tengo for a very long time and are very happy with them.

Dear Mr/Ms (?) Cano … I had a tremendous customer service experience this afternoon with Ronny Bojorge. It was the anniversary of my initial Tengo Internet sign-up and for some reason it was requiring me to log-in/and change my password. I was furious … I was in the middle of trying to get some work done and I thought you’d locked me out by mistake so I called support. I got Ronny on the phone and he couldn’t figure out why, neither could I why I couldn’t get on … and no matter what Password I tried (new ones) it wouldn’t give me access. Then Ronny tried numerous times on his end and was successful in getting me up and running. Excellent … Then it also occurred to me that when I first joined there was a message that said at the end of and start of a new year a new password would be required. I forgot that … and quite frankly its really not necessary and a huge pain. However …… that being said … Ronny was an incredible customer support rep he saved the day. Bravo to Ronny and for Tengointernet for having him on your team. Thank you, Hal Hal Meyers

Quick response and knowledge easy to understand .

Elisa and Rick are a joy to work with. They display real professionalism and always complete follow-up to ensure are systems are running smoothly and support is being full-filled. Thank you!

Works great and meets our needs.

Excellent support service from Gabriel. I was unable to hook up my internet and Gabriel walked me through process. Easy once he got involved. Thank You

We had to use the service as it was the only WiFi available and were quite happy with the service overall. The signal was good all over the Creekfire Resort. Our only issue was the only service offered required daily re-authorization. When your 24 hours were up, it's up. Not at a specific time but 24 hours. Had to call service because we did't remember our passwords. Excellent, prompt responses.

Being able to connect to the internet is important for everyone. I wa staying in an area where I could not connect and I called TengoInternet and the agent I talked with (Abeni). She was not only helpful, but she was a joy to deal with, and solved the problem within minutes. Unusual to be able EVEN talk with someone, let alone someone that was easy to understand, but solved the problem. Abeni and the company was great!

I can not express how grateful I am to have been assisted by such an intelligent and thoughtful genuine employee Gabe Cordova. He continued to help with an ongoing problem for several weeks. He was always pleasant and consistent with his follow up to ensure the problems my business was incurring were resolved. I wish my employees were as professional and insightful as Gabe. He deserves all the accolades possible (and a raise :) lol) and please thank him for me personally. I do sincerely hope you appreciate his efforts his service was stellar and in this day and age that is rare.

In the last few weeks, we were having trouble with a specific site at our park. We called the hotline and were connected to Narsa. I wanted to tell you she is first class. She did not just reset the server, but helped us diagnose each device in this specific site. I will ask for her in the future.

Had sporadic internet the last 4 days and now no internet. Contacted Rv park office and they gave me the # for Tengo Internet I talked to Gabriel Cordova. After he determined where I was in Rv park said that he would get back to me after he checked tower diagnostics. After 15 minutes I again had WiFi. Great technical service and customer support

Tengo has always been there to help with suggestions, options and opinions as to help improve the system or resolve and issue. They have been very informative with all aspects of our business and knowledgeable with technical updates

Gabriel Cordova was very professional when he contacted us and left his first message, explaining exactly who he was, why he was calling. In his message he told us we were to expect another call to resolve our issue. When he did reach my wife he set us up on the WIFI service quickly. He is a valuable asset and I hope this correspondence will be part of his personnel file in HR. Thank you, Gabriel for your outstanding work!