There was a connection issue. Called. Service rep wasnt sure of issue but shortly after we hung up, he called me and left detailed message explaining the situation.

Gabriel was a pleasure to speak with. He took charge of the issue and showed me the errors of my ways. Thanks

I have read a lot of reviews about tengointernet. Thought I might get answers to my issue. I paid $150 to have them install private wifi then paid another $70 for 1 month of service. I had service for 1 day and nothing since. I see a lot of good reviews about customer service and none about actual service. In fact the reviews about network reliability are terrible. Concentrate more on providing the service you advertise and customer support won't be the only good reviews you get.

I didn’t have to wait at all before connecting with a tech agent. Very professional and fixed my WiFi issue immediately.

speed tests of your network. After several speed tests at different times of your network, the result has consistently been "very slow". I have the choice to pay $20/month after a week free trial. I need the internet for my job and you are the only choice. Can you enlighten me?

My stay at a KOA park was extended past 30 days, so my internet access expired. My technician was able to extend my current access so I didn’t have to enter anything new. It was a quick fix and I was up and running in a matter of minutes. Super happy!

No service yesterday, today at 6 a.m. still no service. Called and rep sounded like I woke her up. She was nice but said nothing she could do as service to my street was out. She'd forward to Tier2. It's now 1:26 and still no service. I've had to go to a friend's home to send in this review.

Wish I could give 0 stars service is total trash, website sucks, customer service is beyond trash. Do not give them a cent they overcharged for the worst internet service known to man on the face of this planet.

Gabriel was extremely patient and even though it took almost 30 minutes he helped me pay my bill. He is definitely an asset to his employer and a great help to people such as myself.

f this company I don't appreciate being lied too. service is horrible and the people just tell you whatever you want to hear to take your money. DO NOT SIGN UP WITH THEM INTERNET IS TRASH.

Great help! Smart and patient

Gabriel was very helpful and understanding to my needs. Help with getting my internet put on hold and how to reactivate it next fall. Great to work with and he knows his stuff. Let me know what my balance is for next fall and how it will be deducted from my new cost.

Gabriel was very friendly, helpful and patient. He took the time to walk me through set up beginning to end, he was very detailed and clear with his communication. Thank you!

Really good customer service. The young man was patient with me and didn't rush me.

Very professional, fast and efficient. Thank you for your time.

Went down two stars. I wrote a complete review and lost because I didn't have an account, when I went to the verification code I lost the complete review. You MUST have an account on TrustPilot to write a review. That is worth minus one star by itself. Call in support is 5 star, a good thing because they have to be. I am fairly tech savvy so I was able to find and set up in the system the MAC addresses for the devices I wanted to connect to the paid service. 1st call was (per call in support) regarding a device that would connect then drop, connect then drop, see a pattern. There system had put the MAC address in twice, causing a conflict between the paid network and much slower free network. Nothing I could do to fix as I had turned equipment off, connected equipment to a different network on my phone, reconnected to paid network, same results. Next call was regarding loss of network in the park. Watching streaming TV, no problem for a while then network disappeared. Sometimes takes significant effort to reconnect, sometimes reconnects on its own in a minute. Isn't the hardware in the park as there is never anyone there to repair hardware. I think the system is constantly testing MAC addresses and locks up the system on a regular basis. Watching streaming news this morning, works well for a while, then just stops, after a couple minutes comes back. If I had ANY other affordable choice I would not pay for this piece of crap.

Quick and accurate resolution to my connection issues!

Excellent CS. Excellent resolve. Excellent patience with nerd (me). Thank you.

if you get the service be prepared to be on phone 1-3 hours a month

All of my problems were addressed and corrected. The tech was polite and helpful. Thank you for this service.