Be careful about the details of the products you are buying. Downlights direct mis sell an LED light actually labelled LED bulkhead that if you check the smallprint this light hasn't actually got any LEDs in it to make any light, their response is "didn't you check the smallprint? You have to buy the LED lights to go inside the LED lights you have purchased" so now the LED lights are £20odd more than any other seller of these type lights. If I have to pay to return the 3 lights for a refund this review will downgraded to a 1 star.

I have bought twice soffit lights from this company and my experience has been really good. The purchase process was easy and the information provided was very good and including all relevant details. Delivery was quick and all items arrived in perfect condition, well wrapped. I had an issue with one of the soffit lights a few weeks after installation and Oliver was really helpful. He sent a replacement unit as quick as possible. This is what I call an excellent customer service when something goes wrong. I will highly recommend this company and I will use it in the future again. Thanks to the team at Downlights Direct. Alberto A. Torres

Brilliant service. Found what I needed easily on the website and ordered on the Friday morning on standard delivery and was shocked when DPD delivered them at 10am Saturday morning. Had them installed by 12pm. What a great company and outstanding service. Will use and recommend them for future use.

Great customer service. Harrison sorted out a small issue with my order promptly and efficiently. He did exactly what he said he would do, which often isn't the case these days. Friendly, polite and efficient. Goods arrived less than 24 hours after order placed. Would definitely use again.

Before I placed the order I called to check if all the items were in stock. I was advised that there was over 100 lights in stock and enough white bezels to fulfil my order. The black bezels were on order and DownlightsDirect advised they checked with the manufacturer who held stock and they would follow within a few days. My order was placed based on the above advice, I also paid extra for DPD NEXT DAY GUARANTEED delivery, so that I could fit the lights immediately. Imagine my surprise to receive only three lights. What was the point of paying extra for next day delivery. It appears that I was either deliberately misled, the staff were incompetent. I have contacted the company and will keep you informed. A very disappointing experience. Be aware that they also trade as Expert Electrical Supplies Limited

Dealing with Oliver was very easy and he provided me with the equipment I needed when I needed it. This was my second time using this company.

Thursday 6th June 2024 – Order placed because they have 100’s in stock!! AVOID this company like a bad head cold, ‘Hassle FREE Delivery’ & ‘Exceptional customer service’ this company needs to check the dictionary as to the meaning of these amazing words of wisdom. They claim to offer a worldwide ‘Hassle FREE Delivery’, total rubbish, lets blame DPD. Delivery to Ireland is simple, AMAZON do it all the time, but not SPOTLIGHTS DIRECT, they have an excuse for everything, stock in the wrong place, DPD never collected, DPD app failed, DPD label printer faulty, and finally if everything else fails blame good old BREXIT, guys its now over FOUR years since the UK left the EU, wake up and get your act together, Pals!! FRIDAY 7th June 2024 “Hi,We are just awaiting a stock transfer on the bezels before the order ships, they are held at our Warrington depot however they don't have the facilities to ship to Ireland therefore this will be dispatched and the tracking will be sent over on Monday.Kind regards, Oliver” I would NEVER rely on this company sending me any products, ever again, and neither should you, nearly a week into my order and I still have no magic tracking number from DPD, or delivery date, absolutely nothing except grief, and lots of it. I have wasted nearly an hour on the phone to them chasing up my order daily, they never inform you of why there is a delay, they do absolutely nothing, now that is not EXCEPTIONAL CUSTOMER SERVICE, that’s totally appalling customer service, Pals. Monday 10th June 2024 “Hi, I've checked and the bezels landed from our other warehouse too late to leave yesterday I'm afraid. I've spoken to the warehouse and these will leave today.Thanks, Matt” After nearly a week of waiting for the order of 26 downlighters to be sent to Southern Ireland, this is there reason, their standard, non apologetic, just blame everyone but them. Wednesday 12th June 2024 “Hi, I've had a look and unfortunately sometimes we have issues with auto despatches on DPD with exports, whereby the label will not correctly come off. It seems this has happened with this order and we have DPD looking into this. This was one of the major issues surrounding brexit. I've spoken to them and this should be resolved today.I know this order has been slightly delayed and I can only apologise about this. If you do need any further orders from ourselves, please come direct to me and I can see what I can in the way of a goodwill discount. Kind regards, Matt Smith” I have emailed them FOUR times today asking for the tracking number, but never a reason, EXCEPTIONAL CUSTOMER SERVICE and HASSLE FREE!!!!, appalling....

I needed some downlights and had no idea where to start. A couple of emails later and I had what I needed. Perfect service!

I've been struggling to find a down light bulb in my bathroom for the last 4 months, as it's been discontinued. I asked everyone in my flat and experts in shops but it was very hard to find a similar model. After searching for a long time, I found a Down light Direct website and asked an advisor. Matthew Smith patiently checked all the model numbers and ceiling size for a long time and he found the right model for me!! He is a real expert, very kind and patient. He said he has been working in the field for a long time. Very lucky to meet him today. If you find a down light bulb. I 200% recommend the Downlights Direct. I guess Matthew and Downlights Direct are the best down light advisor/Shop in the UK. All the residents of my flat will be very grateful for his help! Thank you so much!

Excellent after sales service. I was helped with an issue with a dimmer switch I had purchased. Oliver was patient and supportive throughout until the issue was resolved.

Down Lights Direct delivers top-notch lighting solutions with an unbeatable customer service experience. Their diverse downlight options cater to all styles, and the team's commitment to customer satisfaction is truly outstanding. A standout choice for quality products and exceptional service in the lighting industry.

Whats the point of a chat window if there's nobody to respond. Very frustrating. Staring at a chat screen is probably worse than listening to hold music. AVOID Customer Service Non Existent.

I had an item delivered that was faulty. I emailed Downlights Direct (rare in itself, so many companies make it difficult for you to communicate with them) and got a swift reply - within three days a replacement arrived. Great efficiency and responsiveness, most impressed.

We received a faulty product but we were sent a replacement with no problem and there was no request to send back the faulty item. Very pleased with the service received

I first ordered from Downlights Direct about three years ago and they provided excellent service at a good price. I recently had a problem with a faulty light and it was dealt with in a friendly and efficient manner (thanks Harrison!) and was resolved with no cost to me. I would happily recommend them and will certainly use them again myself.

Ordered some kitchen downlighters and was later advised by our electrician that not needed. I asked Downlights Direct for a refund of £48.12 and initially was told no refund as they have a 30 days return policy. It had been around 2 months since I ordered the lights which were unopened and still in the boxes. After my email they ageed to refund me minus their handling fee of £12.32. I queried this as I had to pay for post but they refused to review this high cost for simply receiving back their stock at no cost to them.

Had numerous e-mail exchanges with the support desk (Edward Partington) regarding a LED lighting project. They checked the tape, transformer, controller, remote control etc were all compatible, drew up a pro-forma invoice for all the parts, and even did the soldering for a small fee. All now up and running and looks great.

No communication about items not in stock for two weeks. Called them and was told I have to wait another 3 weeks for my order said I would like to cancel order they send out part of it just to stop me from canceling Can't finish the job now for three weeks avoid ordering from then web page said over hundred in stock at the time of order

Back in February 2023, I purchased a number of downlights and at that time, I was impressed by the website, competitive pricing and speed of delivery. Unfortunately one of those downlights has recently become faulty and I had cause to contact Downlights Direct, requesting their assistance. Despite sending an email late afternoon, I received a positive response from Matt that evening, providing details of a no cost replacement that had been scheduled for dispatch immediately. It is heartwarming to find a company that bucks the trend, and actually strives to provide a positive customer experience, and, not just at point of sale. Needless to say, if I require anything in the future, I know which company I'll be using. Thank you Matt and well done Downlights Direct.

Received order no problem, unfortunately the Downlights were not what we wanted so returned them. The company received the return on the 14th September and we still have not received a refund despite chasing twice. The first time we chased they had lost the return so had to locate it, the second time we chased we were told it was processed on 5th October still no refund received, had to open a dispute claim with credit card company to move forward with it.