The customer service staff seem to try hard, but the horrible delivery and logistics that plague this company come from the management. After multiple guarantees (lies) of delivery coming the next day, my delivery turned up a week late. I then requested a call back from the MD. Arrogant, ignorant and offensive - this guy dons a black belt in customers disservice and carries the kind of attitude that will steer any ship straight onto the rocks. With a bit of maturity and responsibility in the leadership, I am sure this company could manage logistics and sort this reoccurring issue out.

This is the second time I've used this company and both times the delivery didn't arrive, not just not on time but days late in the first instance and over two weeks late in the second instance. After calling and chasing up the orders I was promised a tracking number to follow my order, guess what, right they didn't send it. When I tried the on line chat I was told there were no deliveries in my area due to the G7 summit , I live almost 300 miles away from st Ives where the conference was being held. Still no delivery. I will pay a little more and have a reliable company next time. The f word wasn't use just suggested and not toward any person but toward Cornwall, and SHE was called George.

Telephone enquiry dealt with quickly and friendly

Easy and quick

Unscrupulous, untruthful, avoid placing an order with this company. They will take your money and you will not see the product. We understand better than most the supply issues facing Indian stone at present. That is why we called to check that the product was actually in stock, before placing the order online. When the expected delivery date had passed, we chased and were given a new delivery date, which had a tracking facility. Despite this, the delivery failed to arrive and we had to chase them for answers again. When asked why, they blamed the manufacturer, saying it had been discovered to be broken when loading on. We asked to see pictures of the broken slab, as it can often be mended, but they would not supply that. (because they never really had it) promised a refund and an apology email, neither of which have arrived. I will be contacting small claims by the end of the week if it does not turn up. In response - My contract of sale was with you - NOT stone market. It is both predictable and unprofessional to pass the blame and not accept that it was your fault. Evidence of the damage was not received - IT WAS NOT MY PREFERENCE TO HAVE DAMGED GOODS BUT WE WERE LEFT WITH A MASSIVE VOID IN THIS HARD LANDSCAPING JOB as you failed to supply the centre piece it hinged on. It was out of desperation and a need to pacify the client that we thought we could take the damaged item and repair it. IT WAS NOT OUR PREFERENCE!!!!!! and it is my belief the product I purchased weeks before was simply sold to another. Your lack of an apology speaks volumes, I urge potential customers NOT to deal with this shambolic company

Absolute rubbish service. I ordered the sandstone weeks ago and it still hasn't been delivered. If I ring you I'm put in a queue and it takes too long. This is my busy time of year and could do without this hassle. Not to mention the disappointment of my client and not being able to finish the job. I'll try and call again on Monday and sort a refund.

£1600 spent 1 month ago, delivery date confirmed a week later but no show on day and no contact. I had to chase delivery company who were very apologetic and confirmed they would deliver 2 days time as per my request. However wrong product turned up and was traced back to paving superstore issue, not sending out right product. No contact from them despite me chasing and chasing. Get random text it is arriving in two days time only for another no show. still no communication. Edit - Finally the slabs showed up on the Monday, unfortunately some damaged, but overall the product looks good. Main reason for 2 stars is the lack of communication which was compounded by the MDs response after everything has been resolved. Rather than just coming in with a "sorry no-one let you know what was going, we had some issues but glad you've got your item now" (a textbook customer service response) they actually tried to apportion blame elsewhere and suggest even I was at fault... I will be interested to see what their response is to this. I think the 2 stars is more than fair from my experience.

Well, i'll be happy if the stone looks exactly like it does on the site. I found the site very easy to use and the prices of the stone were very reasonable

Easy to use website, helpful live chat, even got some discount :)

I have rated this company based on the complete experience of placing an order with them. I placed an order on Friday 23/04/21 for some paving slabs which were showing in stock on their website. I received a confirmation email on Monday 26/04/21 from the transport company advising that they would be delivering the order. I then received an email from the Paving Superstore on Thursday 28/04/21 advising me that their supplier had a stock discrepancy and the product i ordered was unavailable. I was told it would not be available until mid May and i agreed to put it on backorder. I contacted the Paving Superstore on Friday 14/05/21 for an update and was told containers were due in and that they "would let me know for sure on the Monday the status of the stock". I was not contacted on the Monday so i contacted them again on Tuesday 18/05/21 for an update. I received a reply on Wednesday 19/05/21 advising the stock was still not available. As it was now beginning to drag on i found an alternative product in stock on their website and asked if i could change my order. I received an email confirming the change to my order on Friday 21/05/21 and was told i should see my order by the end of the following week which should have been by 28/05/21. When i did not receive an email from the transport company i contacted the Paving Superstore again on Tuesday 25/05/21 to advise them. I was told i would not be receiving my order that week and that it would now be by the end of the following week the 04/06/21. This was confirmed to me by email on the 27/05/21 by the Paving Superstore, stating that the order had gone to transport, and also by the transport company. The delivery date was not met and again i had to contact the Paving Superstore on Monday 07/06/21 for an update. It was at this point they claimed that they had never given me a delivery date, which they had on two occasions. I was also told that deliveries to Scotland were an issue even though i had been told previously that the backlog in Scotland had been cleared. I was then informed that they had arranged for the transport company to collect my order from Colchester when it was actually in Birmingham so this meant they would now have to change the transport company. This was obviously the real reason behind the delay. I then received an email confirming that they had arranged an express delivery and i would receive my order on Wednesday 09/06/21. Again the delivery was not met. I have now finally received my order, 11/06/21, but i could not recommend this company. They are too quick to blame the transport companies when things go wrong and they must understand that i am their customer not the transport company's customer. From the day the order is placed until the day the order is delivered it is their responsibility.

I’d love to review the item I paid for on 24th April....it’s 10th June today, however, it hasn’t arrived and in addition to that, Paving Superstore do not answer emails or their phone to explain why my item (which I have for a paid for) hasn’t appeared! Really disappointing customer service. Not acceptable in this day and age. Won’t be buying from here again.

Easy to use very helpful and simple.

Not what I expected. Placed a order and staff confirmed that they can deliver within 3-5 days. I phoned today for an update and messaging has changed as its approximately 3-5 days delivery taking into account national shortage of drivers, delays at hub / local delivery center etc.... all the usual excuses. Very keen when placing an order and once order place not helpful. I asked the call center staff why I was given false information, no meaningful response receoved. Very unhelpful

Great natural stone few issues couldnt get our last order, as it was from India, found us a very good match. Problems with them sending emails to confirm order. After several long costly phone calls a lovely lady got it sorted. Promised a delivery arrived on time.

Absolutely useless,were told road was narrow,said it would go out on smaller truck,it didn’t,then couldn’t get up road.Went back to pallet company who said they would deliver next day to an alternative address,pavingsuperstore blocked until we agreed to pay an extra £108 to re-deliver. We ended up going to pallet depot and collecting ourselves as was needed next day. No customer service at all,they couldn’t care less.Would highly recommend you avoid them,lets face it what kind of amateur outfit relies on pallet companies. Avoid

I ordered three pallets of porcelain tiles. They were dispatched extremely promptly and the delivery company (Palletways) called three days after ordering to advise they were at my local depot and to arrange a day to deliver. The tiles were well packaged and although I expected some may be damaged due to the nature of the product, I have not yet found any to be. The tiles look fantastic, were a good price and delivery was very fast - what's not to like?

Ordered slabs for Easter project mid Feb. They were showing as in stock with 2-3 days delivery. No contact from company to say they were seriously delayed (apart from standard Covid delays message) so thought I would have them in a couple of weeks in plenty of time for Easter when they were due to be laid. Chased at beginning of April and after weeks of email tennis made up my mind they were just happy to sit on the money. While they were cordial and eventually refunded the money it's not my idea of customer service when only order updates are in response to chasing. They were never proactive. I should have been told at point of order they were not in stock and been given regular updates without chasing them. Refunded money at 3rd time of asking. I won't use this company again as I can't trust their claims product is in stock or their service.

after getting refused a refund for weeks for a faulty product what didn’t match their description i won my case on paypal only to be left with the cost of haulage £400 plus. this company just want your money. avoid at all costs. your reply is total lies and you know it. your product doesn’t meet british standards or match your description that’s why paypal forced yous to refund me, yous refused to take them back and tried to fob me of with more setts to make up for all the crap ones in the pallets... anyway yous are all crooks!

Pending delivery but have used them before during 2020 lockdown and found them prompt and helpful. Would definitely recommend

Good all round