Ordered a specific part b/c it showed as available. Part arrived, I quickly opened it only to realize that they sent another comparable part. After contacting C/S as soon as the part arrived, they informed me the original part ordered was discontinued and they shipped the new replacement. Tried to explain the issue and request a refund, they immediately declined a refund b/c the part bag was opened. Not a great first time experience.

GMpartsgiant are thieves and non helpful. I had an order to be delivered at my business and they tried to send it to my home address but didn't have my full address so it got returned to sender. I was told I needed to repurchase the item since the first order was cancelled. I did I got those parts and 2 weeks later I get the original parts from the first order. I ask for a refund and shipping label to return the part. The supervisor threatened to deny my request for return because I asked for a full refund since this was their mess. He was dismissive and has since been rejecting the shipping label request. This all started end of November and has yet to be resolved. I've called multiple times, emailed, chatted, etc. No one ever gets back to you. And the highest manager/supervisor was the worst to speak to out of all of them. First and last order ever, this has been a nightmare.

Good product, perfect fitment part!

Ordered parts for my Tahoe and received the wrong parts that were for a Dodge. Worse customer service of any company I have ever dealt with. Canceled my original order and it took forever for them to send me the shipping label to send back the wrong parts they sent me. I will never do business here again. Just know this...If they send you the wrong parts it will take you 7-10 days to get your money back. Nightmare...You have to take pictures of the wrong parts and send it to them before they send you a return label. Crazy!!

I made a multiple item purchase it was split shipment received half of it and other half is missing in action I was charged over 80 dollars to ship it they do not give you a option on how you want it shipped everything is shipped usps ground shipping what I ordered is definitely not 80 dollars to ship most items were small and light weight . I called them customer service service was awful and rude. I will never purchase from them again I placed order on 1/8 now it’s 1/18 still no items

GM Parts giant are some real scum bags!!! They list parts on their website that are shown to be available. Before ordering, I called to verify that the part was in stock, I was told that it was, so I ordered the part and I waited, and waited, and waited..... I called and I was told that the part is discontinued and was not available. I already knew it was a discontinued part which is the reason I called to verify that they had it! I never received a phone call to advise me that my order was cancelled, not even an apology!!! GMPARTSGIANT.COM SUCKS AND SO DOES THEIR CUSTOMER SERVICE!!!!

STARTED:10-28-2024.... COMPLETED: 12-28 1. ORDERED THE PART FROM THEIR WEB SITE WITH THE CORRECT AUTO MODEL AND YEAR. 2. THE PICTURES OF THE PART DID NOT MATCH THE PART SENT. 3. WRONG PART ARRIVE I CALLED CUST SERVICE FOR RETURN " AUTHORIZATION". 4. THE PARTS CAN COME FROM MANY DEALERS THROUGHOUT THE USA NOT GM (YOU CAN'T CALL THE DEALER DIRECT FOR ISSUES). 5.TOOK DAYS ON PHONE TO CONVINCE THEM AN ERROR ON THEIR SIDE (WRONG PART PICTURE). 6. HAD TO TAKE PICTURES OF THE PART SENDING BACK, INVOICE, AND BOX OF PART (THEY MAKE IT HARD FOR YOU TO RETURN ANYTHING). 7. THEY NEVER E-MAILED ME ON THE RESULTS WHEN THE PART WAS RETURNED. 8. MORE THAN 3 WEEKS WENT BY I CALLED THEM TO FIND OUT THE DISCISION. 9. AFTER BEING FIRM AND FAIR, THEY DID FINALLY REFUND MY MONEY. 10. REORDERED PART AND IT WAS DELIVERED CORRECTLY. 11 CONCULSION...RESOLVED AFTER 2 MONTHS....ITS DIFFICULT TO GET REFUNDS, LOTS OF FINE PRINT, THE MONEY TRANSACTION IS FROM ONE PLACE THE PARTS COME FROM ANOTHER. 12. ADVICE....CALL AND TALK TO A PERSON FOR PROPER PART VERIFICATION... DON'T RELY ON THE PICTURES ON THE WEB SITE EVEN IF YOU'RE TOLD THE PART FITS.....READ ALL THE FINE PRINT....SHIPPING THEY CHARGE IS HIGH. THANK YOU

If it was possible to give less than 1 star I would, they don't mail to any address unless you pay with Paypal, I tried to mail to a legit mechanic shop and they told me they don't mail parts there, I can get Fedex, UPS and USPS but not these guys, I called customer service and they said they can't help me I just have to reorder online, absolute garbage customer service, I would save yourself the time, energy and money and avoid this company.

The part wasn't an exact fit but we made it work and GMPartsdirect was the only place that still had the part

Great buying experience

Yes I am very impressed by the product and price and also the time span for it to arrive and I will be back again when needed thanks you guys

While parts availability and shipping is very good, the biggest issue here is the complete lack of after sales support past the 30 day RMA period they provide. Even if a part comes with 12 or 24 month warranty from GM, they will not honor it. Additionally, they will find any excuse not to assist with the warranty process. Take your business to a supplier that honors the GM warranty for the RoI on GMPartsGiant simply isn't there with the complete lack of support. Update: Today they reached out regarding the review, stating "We apologize for you ordering the wrong item. We would like to offer you a $5 refund if you are willing to update your review to a 4-5 star rating." Quite frankly, i'm completely dumbstruck at this. Claiming -I- ordered the wrong part and offering 5 dollars as "compensation" for a 200+ dollar part. Honestly, after all this, a two star rating seems to high, probably need to change it to 1 Star... Absolutely insane customer service.

Leather steering wheel with controls. Originally was put off by the time it took to get a reply regarding my order as no tracking or ship date was sent. Since it was not a part needed asap I eased off and waited. When I did get a reply they asked if I wanted the part ordered (it's not the stock part). I assured them it was and to proceed and I would accept the liability/no return as a condition. I received the part ordered in new condition for a fair price.

Fast shipping and part as advertised.

This is the first time I have ordered from you and I am very happy with the product. Thank you

It was great

Genuine GM parts at a good price.

Excellent quality part exact fit .

Parts came quickly and undamaged

Best prices quality parts and fast shipping