MyGibraltar

Lily House, 11-12 The Shrubberies, George Lane, London, E18 1BD, London, GB
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4.50
Based on 647 Reviews

5

84.39%

4

10.36%

3

1.85%

2

0.77%

1

2.63%
About MyGibraltar

UK’s number 1 specialist for Gibraltar Short breaks, city breaks, holidays, hotels, weddings and more. ATOL protected.

Contact Info

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Returnofthemac
United Kingdom | 16 June 2024

Excellent Company to deal with. First time visiting Gibraltar and glad we chose MyGibraltar as it was so easy and stress free. Hotel, flight and transfers were organised and at a very reasonable cost. Any questions or queries were dealt with in a professional courteous manner. Hopefully returning to Gib next year and we are happy to recommend MyGibraltar.

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Michael Tillbrook
United Kingdom | 05 May 2024

Cannot fault MyGibraltar particularly Ali who has been extremely helpful in arranging the booking of our second visit to Gibraltar. He got us the hotel we wanted at the time we wanted. We had a couple of questions which were answered virtually immediately. A very friendly. polite and professional service.

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Tracey
United Kingdom | 12 April 2024

Our first visit to the Sunborn Gibraltar. Thank you ‘MyGibraltar’ for making this an amazing all round experience, especially Kabir who was always so helpful. Would not hesitate to book another holiday with you!

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John BALL
United Kingdom | 16 January 2024

Our 4th Gibraltar visit but 1st on the Sunborn. Fabulous, what's not to like. Can't imagine doing this superb location without the professional people at My Gibraltar, Thank you. See you next year, or earlier.

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Jennifer Driver
United Kingdom | 06 January 2024

Thanks again for a great holiday in Gibraltar on sunborn. Booked Christmas eve to new year eve perfect in every way. Room views shower amazing breakfast good. All at a good price,worth every penny.

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Pam Williams
United Kingdom | 29 August 2023

Excellent service as usual, we have used My Gibraltar for years, so 11 out of 10 & also 88 out of 10 for Ali who helped me today !!

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debbie
United Kingdom | 11 July 2023

used this company 3 times now my son lives in gibraltar and its the best way to travel with them.been brilliant every time .no stress answer phone every time.you can speak to someone who helps you.Kabir is so helpful he is brilliant. book with them every time.thankyou Kabir.x

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Heather
United Kingdom | 15 June 2023

I visit Gibraltar about 2-3 times a year and always book through MyGibraltar. The booking process is so easy and very competitive with their quotes. My flight for March 2024 had been cancelled by EasyJet and the team handled this with no problems and kept me informed throughout the whole process. Would highly recommend anyone booking with them.

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Andrew Burton
United Kingdom | 12 June 2023

Always excellent service and very helpful with any problems. I have been using My Gibraltar for over 7 years. Andy

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MMP
United Kingdom | 07 October 2022

Found MyGibraltar on Google when looking for accomodation. Booked for 3 nights at Rock Hotel at a price that was half of the other websites. Paid deposit and there was an issue when paying final amount as would not accept payment card (then charged twice) but resolved by bank asap. It was related to not using same card for deposit and final payments? We had an amazing stay and loved Our stay at the Iconic Rock Hotel, beautiful hotel, cracking pool and views of Morrocco and the vista of the Straits of Gibraltar. Staff at MyGibraltar were very helpful and communication quick re the payment issue. Will book with them when we return in future and have already recommended them to family and friends as go to if looking for accomodation in Gibraltar. 5 stars from us!

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Mustak Ali
United Kingdom | 06 May 2022

Excellent booking service provided by Kabir. Had a really lovely time there staying at the Rock Hotel in Gibraltar.

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Paul Cotterell
United Kingdom | 06 May 2022

My experience with MyGibraltar is first class, from the moment I contacted them to my wedding day everything was perfect, absolutely everything was booked through MyGiraltar, flights, hotels, transport, wedding cake, flowers, catering, for us MyGibraltar looked after 30 plus people with no hiccup and no mistakes, when phoning the office he staff were always present and even on one occasion we visited their office in person the staff were friendly, helpful and professional, I would certainly recommend MyGibraltar for all travel and holiday requirements. If I could give more than 5 stars I would

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A. K
United Kingdom | 02 January 2022

I’m not one for leaving reviews but I had to come on here to write this. Please avoid booking with this company because they absolutely do not care about their customers! Without going into every detail, Ali, (who seems to be the only person working in customer service) was very rude, and about as helpful as a chocolate teapot. Enquired about refunds if we cancelled due to covid and before I’d even finished my sentence he cut in and said ‘nope you’d get nothing back’. No chance to rebook for a later date or get some money back in credit, just ‘no’. I understand that the contracts are with the airlines and hotels but in most cases their own policies are actually very flexible. We were also promised things that didn’t happen and were made to feel like a massive inconvenience for simply asking for a little bit of help amending some bits of our booking. When booking, it also wasn’t made clear that the hand luggage included with our flights was just a backpack/handbag not a carry on case - luckily I noticed but had to fork out another £40 the day before flying. No doubt someone in management will write a snide reply to this, which just about proves my point really. Put your staff through some customer service training - there’s no excuse for the poor service we experienced! And to anyone reading this, do yourself a favour and book direct with your hotel and airline, not only will you save money but you’ll avoid having to deal with this company making your life more difficult than it needs to be.

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Silviu Zaharia
United Kingdom | 15 October 2021

Stay home rather than booking with those. Our return flights have been cancelled a month before we had to travel,British Airways let them know but they have done nothing about it and we found out the hard way because we could not board the plane. They did not want to hear about it and did not arrange return flights for us so we had to pay to return home. They are not members of any trade body because they scam people on an every day basis. We have initiated court action but they will flip the company and open another,as it is not their first time doing so.

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Wilma Macnamara
United Kingdom | 08 May 2021

We have just heared great news that the Sunborn Gibraltar has re opened following Covid. This will be our 7th trip there and we love it there. The ease of walking from the Airport to the Sunborn 15 minutes,no taxi required. We will be celebrating our Birthdays there and can't wait to see Sergio and all staff there. Best of luck to Sunborn Gibraltar! Brian & Wilma Macnamara.

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Edward Cunningham
United Kingdom | 04 March 2021

Well done Shammika! You saved the day yet again! A delightful call, made all the more lovely by hearing a " Mini' Shammika in the background! :-) It's all down to the Great British Public and British Airways now for us two geriatrics to get our holiday in the Sunshine of Gibraltar!

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Mr peter
United Kingdom | 20 December 2020

Thanks to my gibralter especially shammi after a shakie start shammi sorted the problem out straight away thanks thr rest of the holiday went brilliantly everything in place thanks shammi and my gibralter

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tommy murray
United Kingdom | 26 October 2020

Never again with this company seems they take money off everyone who cancels(ect) or in our case advised not to fly and to rebook then charge you extra there is no good will gesture with My Gibraltar or Mr Clout customer services manager...yeah right, if you do have anything negative to say he will defend them regardless he blames everyone else, also not an ABTA member so anyone reading this review bare this in mind before handing any Payment over to this company! He will reply with an answer knowing we are not able to challenge his reply advice to others there are a lot of Better company's to book through which we have done for another trip.

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Eileen Fac
United Kingdom | 02 October 2020

I booked a weeks holiday to Gib for myself and I husband and we were due to fly on 19th June. Sadly Covid meant that everything was cancelled. When I contacted My Gibraltar, they offered the future holiday credit but I refused it and requested a refund. This Has finally been received minus £100 for admin fees. This stinks. I didn't want to cancel the holiday. Circumstances dictated it. I am so disappointed with this turn of events. I have used this company many times before, but I think in the future I will have to look at other ways of getting there.

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Paul Cotterell
United Kingdom | 20 August 2020

We have used MyGibraltar since marrying in Gibraltar in 2012, we have booked through email, on line and visited the office on a number of times, Our experience with MyGibraltar has always been a fantastic one, staff on the phone and in person have been friendly and professional, in the event that things do go wrong they have always put it right as soon as they can without any problem. Our first experience with MyGibraltar was the introduction of wedding planner Kay, MyGibratar arranged our wedding, flights and accommodation for 30 guests, wedding cars, reception, flowers, if there is a Bride to be that wants the perfect wedding we highly recommend MyGibraltar. In this the new way of travelling MyGibraltar are an outstanding company, they have great knowledge of Gibraltar on where to stay, dine, they can also advise on tours and book tickets for you. For our experience of MyGibraltar, we highly recommend them to the highest always Paul & Dawn Cotterell

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