I have used Mygibraltar on several occasions and found the staff very helpful and polite. I have been waiting for my flight refund since last October when Monarch went into liquidation. I have been promised this by Mr Nick Clout and told it would be paid before Christmas 2017. I have e mailed and left messages for Mr Clout, but he has ignored me. This is disappointing as Mygibraltar is ATOL protected. I am waiting to book my next holiday in Gibraltar. I have been given a good price by Jessica, but I am keen to secure my refund before making another booking. It is shame that Mygibraltar has taken this stance on refunds. All my friends who were caught up in the demise of Monarch have now been refunded. It only a few seconds to credit my bank a/c. Come on Mygibraltar, don't tarnish your good name and reputation by refusing to refund your customers. We know that your bank has refunded you. Please be considerate. You are a family business, we are families that have lost lots of money through Monarch. Be honest and Christian and refund all of us today. Thank you. John Norman

Very efficient and easy to use. Documentation etc all arrives on time and had no problem on the few times I have used them. If you have to make a change, for example flights, their costs seem very high compared with dealing with the airline direct. This is the only reason I don't give a 5 star. Would recommend them to anyone visiting Gibraltar

it was a very relaxing holiday

I have had two excellent breaks booked via mygibraltar, one using the Rock Hotel and the other on the Sunborn Yacht. I can not fault the service given by mygibraltar nor that of the two hotels. I did book a further trip staying at the Sunborn again but due to Monarch Airline going bust had to book an alternative holiday. Mygibraltar refunded my hotel costs extremely quickly which I am grateful for, however despite telephoning them on 3 separate occasions I am no further forward in receiving a refund of my flight costs nor given any indication of when I am to be refunded. My friends who found themselves in similar circumstances via a travel agent have already received their costs refunded without the need to chase up themselves. Please mygibraltar sort this out, when things go well you get the credit however a good company would also ensure when things go wrong they address and communicate with those that have found themselves at a loss. Please sort this out

I have used my Gibraltar for years excellent service

This was the easiest and most uncomplicated way I have ever booked for Gibraltar. No fuss, just clear instructions to follow and exceptionally rapid replies. I will certainly be using them for any future bookings.👍

Great prices, great service

I was delighted with the on line booking arrangements. Easy to use system.

All as it said on the tin. Easy seamless and efficient Thanks

Excellent holiday all went with out any hitches or hold ups such friendly people and staff every where we visited

Our trip is not until January 2018 but we have received top class customer service so far.Would highly recommend.

Have used My Gibraltar before and have proved to be very efficient.

Excellent service cheaper than other companies to book through too would book with them again 😁

Excellent customer service received ..I was served by Kabir whom answered all my questions , assisted me with my booking , advised me and also gave me his feedback and experiences of visits to Gibraltar. I have booked with My Gibraltar before and was nice to chat with Kabir again .He a credit to the company and would recommended this company to anyone seeking holidays in Gibraltar , thank you.

Quite easy to use and very informative!

Booked a long weekend and lost it due to the Monarch failure, MyGibraltar have given us the runaround about refunds, I measure a company by how they work when it goes bad, not when alls going well. So far not good at all

As Gibralter is a special place it is nice to be able to use a site that includes everything you may need for a wonderful trip.

booking was easy they got back to me straight away when asked a question e mailed back straight away

Very easy to navigate the site and to book.

Getting asked to review when I’ve only just booked. Not experienced any service as of yet is a bit rich!