I made an order on the morning of Wednesday the 11th of October. It is now the 23rd of October and my order hasn't shipped. I called on the 19th and was told it should only take 3 business days for an order to clear the warehouse and ship out. It has now been 9 business days with no forward movement. Update 10/25: After writing this review, I received an automated reply from ToolLots stating "an email update will be sent to you in 24hours regarding the order/shipping update." It has been 48 hours and no reply. I called again, and now I'm being told the item is out of stock, but it was in stock when ordered. It has been two weeks since I placed my order and have received ZERO communication that wasn't initiated by me. I have asked for a refund and am more than willing to update this again if the refund doesn't go through. Good luck Update 10/26: yet another automated response email regarding my refund. It has been scheduled for 12/7/23. Apparently it will take 32 business days to process a refund. This "company" is a joke.

Ease of the Website in finding items and narrowing the search with the filters. Great pricing, decent tools.

The product I received was correct and of good guality. The only problem I had was with the order tracking. I couldn't find out any info. . I clicked on the links and it took me to an error page.

Called with some questions about opening an account and on the item. Person was very helpful and attentive. Smooth process to order.

First they told me that my refund was going to be 8 weeks out. Only after calling them would they immediately send me an email with a revised refund time of 2.5 weeks. This all stemmed from them selling me an item that was listed “in stock” only for them to tell me that they don’t know when / if the item will be back in stock. Taking 2 weeks to refund $3000 is absurd. PayPal has already started a claim against you guys.

Return policy is horrible. Do not use this company. 20% restocking Fee.

The super efficiency of toolots & quality of product was excellent !!

GREAT TOOL!! GREAT SERVICE AND FAST SHIPPING TOO!! OUTSTANDING!!!

I received my order without any problems and in good time and condition. No complaints. Thank you. Kay Golfieri

Timely delivery for a product that was exactly as advertised. Will use Toolots again.

Had to carefully take the door off to straighten the hinge because the door would open only enough to get my hand in to disassemble it, otherwise will do the job perfectly. Probably a shipping issue nonetheless a bit irritable.

I spoke with a phone support representative by the name "Lovely." She was extremely patient and provided excellent support to me. The product I wanted was out of stock, but she is contacting the manufacturer to enquire when it will be available or back in stock. She is very patient and kind!

You gave me what I wanted. Thank you.

Take too long to ship ordered items

Easy to order and super fast delivery

Product does not work!!!

Ordered my part then the next day i got an email saying that it was out of stock and they cannot ship it.

Has not yet been shipped and have no promised date of shipment or arrival.

These guys are very polite and helpful. Quick to respond and good communication

The price and quality of goods I bought from the site