Delivery took too long and there was a lack of updates. Chased several times via store design contact but that did not seem to speed it up, secure a firm delivery date or improve communication. In the end after all must a month I had to get someone to house sit on Christmas Eve to receive the delivery. I had asked the customer service team the day before not to deliver it as I would not be home and they agreed they would cancel the order and stop the delivery but this clearly did not happen.

As my Blyton candles were out of stock, they were due to be delivered separately and there was no guarantee that one of them would make it before Christmas. Neptune kept me up to date regarding delivery dates and they even arrived early! You can see the care taken by the way they were packaged. I always appreciate the thankyou note, especiallly given that on the scale of purchases, this was relatively small. It is a nice touch.

Prompt delivery of my purchase

Neptune products I have ordered are of high quality. I ordered the hickstead horse...looks fab styled on a book and potted hydrangea....looks so realistic on my kitchen windersill. My previous order was the Ashcroft range and I would highly recommend!. Delivery is always on time and packaged to perfection.

Always a lovely experience. Thank you

Such a beautiful Christmas tree 💛. Definitely takes the stress out of placing the tree lights. Just looks so good well worth it. xxxx

excellent service and as always happy with my purchase.

Hassle free

The staff in Neptune are always helpful and have good knowledge of the product. I love Neptune furniture, bedding, paint and ornaments. Tableware is also beautiful and unique! I get great ideas from the layout of the shop as to how I can style my home. I look forward to seeing new arrangements and designs in 2025. Thank you Neptune Belfast.

Ordered before the Christmas delivery cut off, nothing has arrived, nobody contacted me to make me aware of any issue. I chased it up and they blamed it on DPD (their courier of choice, and therefore their responsibility) and offered to refund my postage as a "goodwill gesture". I'm not sure how it is a goodwill gesture when the company has failed to fulfill my order within their designated timeframe. Incredibly poor service.

Faultless thank you 🙏

very nice atmosphere in the Neptune shop. Very well welcomed by the team here. A great thanks Philippe and Michele

My order has not been delivered yet. This was an online order lodged with you on the 15th December 2024. In that regard I am disappointed.

Always a pleasure to deal with this company - quality products and super customer service 😊

Superb quality products and excellent service.

Sadly the items ordered have not even been dispatched to the courier yet, and therefore there is no hope that they can arrive in time for Christmas even tho they were ordered well in advance, and we were assured they would be delivered no later than 22nd Dec. If it were possible I would have awarded a negative number of stars. I understand that Neptune is of high quality. But if the goods never appear, that is of no importance at all.

Great Product Design & Quality

Prompt service kept up to date with order progress Always arrives immaculately packaged Always excellent service

Beautiful plates bought for a special meal. Didn’t disappoint. They came quickly and were well packaged. Would highly recommend.

Only two of my three parcels arrived. This is the second time the third one, a mirror was scheduled and didn’t arrive.