
alexandra holliday
United Kingdom | 28 January 2025Ant & Jason were absolutely fabulous. They waited for 3 hours outside my house as they were really early for delivering my amazing new headboard. I explained that I was in work and I had to pick my son up from school. They were totally relaxed and said that’s fine we will wait for you. Really lovely gentlemen and a pleasure to deal with. Thank you so much Neptune your team have been amazing from our initial order to delivery. Special thanks to Ant & Jason.

Janet
United Kingdom | 28 January 2025Helpful staff. Lovely products.Good ideas in store, great to see.

Mrs Ann
United Kingdom | 28 January 2025Sometimes really good and sometimes muddled. But a great store love it . Thanks

Sue Murphy
United Kingdom | 28 January 2025Great Service, love Neptune

Happy Customer
United Kingdom | 28 January 2025Good product lovely colour

Lee
United Kingdom | 28 January 2025Prompt delivery. Mirror was delivered in good time and as described

Angela Archer
United Kingdom | 28 January 2025Your staff are so efficient and helpful. My order arrived within a few days beautifully packed and returning one item was so easy. Shopping at Neptune has been a great enjoyable experience.

Debbie
United Kingdom | 28 January 2025I called the Delivery Team when our order didn’t turn up having had to cancel appointments and wait in all day. I was told they’d call me back in the morning with an update. This didn’t happen. It did arrive the next day and was left by the door. Not the best service but nice product when it arrived.

Diane Fagan
United Kingdom | 28 January 2025Never received my sample order

Caroline
United Kingdom | 27 January 2025Online service is excellent, Jodie has been extremely helpful.

AMJB
United Kingdom | 26 January 2025Amazing great quality kitchen. Design fantastic by Aneeta. Really listened to our needs and matched them. Ade and Chris were brill on installation. Couldn’t be happier. Thanks to Greg for the background coordination. We are so happy with our kitchen.

CarolAnn
Italy | 25 January 2025Excellent service. Very pleased that having paid for delivery and installation of the Coniston bed, that although we are not ready as we are still renovating the house the delivery people have left the bed packaged in boxes and will come back to put it together for us when we are ready, so thank you for thus. Much appreciated. We had to buy the bed now as it is being discontinued.

Janice
United Kingdom | 25 January 2025Helpful Staff All the staff in the store are always friendly & helpful no matter how big or small your purchase or collection.

Helen Hannah
United Kingdom | 25 January 2025Great quality and excellent service from staff in store and online.

Customer
United Kingdom | 25 January 2025Again quality products.

Susan Sherlock
United Kingdom | 25 January 2025The staff are always extremely helpful and knowledgeable.

Vicky Barrick
United Kingdom | 25 January 2025Delivery took about 4 months for 1 small item, this happened both times I have ordered there

Ethna Mallon
Ireland | 25 January 2025I have tried to engage with customer experience team since last August eventually got email from a manager looking for photos of 3 sofa’s & 2 arm chairs both discoloured so badly I had already sent photos to the customer service team , have had no reply from manager since he received photos in November .. the best advice up to that is get a local upholsterer to recover would you recover with fabric that failed after 4 years ??? How can I get assistance that represents the brand honourably?

Karen
United Kingdom | 25 January 2025Fantastic packaging and delivery!

customer
United Kingdom | 25 January 2025Great service and product