Jos was a very cheerful and helpful person to speak to.

I was arranging for Careline for my mother. The gentleman, called Darren, I talked to on the phone was simply excellent! He was warm, friendly, helpful and professional. The box and pendant were delivered as promised, and the set up couldn‘t have been easier.

Careline device was delivered next day and easily connected giving piece of mind to my mum and family within 24hours.Initial contact with Careline call centre was professional and understanding, with reassurance on using the device, giving mum confidence in maintaining her independence.

On Saturday I had reason to contact Careline. My call was initially handled by Charlie who then passed me on to David. Both were very polite and helpful and they were able to solve my query immediately. Thank you.

Haven’t had to use it yet but feel safe knowing I can contact someone if in trouble

So far so good, not needed in an emergency. Prompt service in setting up and testing.

Helpful company and the service works well when the alarm is functioning. We have had a lot of intermittent issues with the cheaper analogue service that connects to the landline. I recommend getting the digital option as even the company admit that the analogue is not reliable. They have been good to acknowledge the issues and offer some reduction to us for the lack of reliability in recent months so we are staying with Careline to try the digital version and hope this will work reliably.

My father has only been with you for a few days. So far the service has been perfect very quick efficient service feels very comforting peace of mind.

Helpful staff made set up easy bringing peace of mind

I spoke with Darren (from Careline) from the hospital where my dad was a patient and I was so grateful for the time that he gave me. He was highly professional, but also friendly and very understanding. Darren allowed me to explain my dad's situation and actively listened to me. Then he explained Careline to me in a really clear way and answered all of my questions in detail. I absolutely wanted to choose Careline afterwards (but not because Darren was pushy - that would have put me off!) As a person on the autistic spectrum (although Darren didn't know), his clear advice and the way he went at my speed and allowed me to ask as many questions as I wanted without making me feel bad about it was brilliant! Thank you!

Well informed and helpful staff

Drew was really friendly and helpful and made the process so easy. I would definitely recommend Careline to others

very easy and very helpful

Jos (I believe was his name if remembered right) was very polite and easy to deal with and explained everything very well. Very easy process

Jos was very helpful during the ordering process. A friendly and understanding team member who made the ordering straight forward. An asset to the company.

Simple and easy to set up and use. My elderly father accidentally pressed his watch button when putting it on and they immediately called and ensured all was OK. Dad felt very reassured that when he needs help, it will be quickly there

I was surprised to receive an email on 5th July from Careline365 telling me that a payment would be taken on the 10th July for £314.99. I signed up for this service on the 5th August 2023 at a cost of £239.99 annually, a saving of £59.89 for paying annually. Not only has the price increased considerably and I was not pre-warned of the increase but paying in July would have meant I was only getting 11 months service and not a year. When I phoned and spoke to D he said when you pay annually you get 3 months free and this was why they were taking the money in July not August - this is completely incorrect and not as stated in their booklet. He also asked what I would like to pay! I consider that suggestion most unprofessional for a company providing a service for elderly people. D also told me if I cancelled the service I would still be covered until August. I rang today to say I was not renewing this service and Y said I could renew and pay the same amount that I paid last year! She also said she could not stop the payment being taken on the 10th. I have tried to speak to her again and also left a message for her to phone me - nothing happened. So I rang again and spoke to K who said if I did not return the equipment then I would be charged for the next year. How can I be covered until the period is up if I return the equipment! I also asked for the name of the CEO which she seemed not to know and had to check and then came back and was only able to tell me his first name, I asked for the surname but she said they were not allowed to give that - and yet it is posted online for anyone to see. I feel I have been grossly missled. It's impossible to speak to the same person again, it is always someone different. I think they know a lot of older people do not check direct debits but just accept and allow these payments to go through without being aware of any discrepancy. Update 10th July Since writing this review yesterday Careline365 have tried to take payment for another year ignoring the fact I am waiting for D or Y to phone me back to discuss whether I wish to renew or not!

It’s peace of mind when i leave my husband on his own to know if he falls he can call for help. You come highly recommended from. A friend. Hopefully we will not need to call very. Often

The unit needs to be plugged into router, I checked and they said I had too. This is upstairs so if my father falls downstairs he can’t hear a response. I know they call NOK anyway but we wanted the reassurance of him knowing the button had activated and someone would be on their way. Even on full volume can’t hear anywhere downstairs.

David was very helpful sorting out cancellation and assuring me that there was no need for a further payment on 10 July as I had already told careline months ago we did not need the unit any longer and they advised me to retain it till the next renewal date when they would send label to return it which they did not do. He has now cancelled account and sent new label and assured me that if for some reason the dd is paid on 10 July, it will be refunded. Pls refer to our telephone conversation on Saturday 6 July.