Jos was very helpful in providing advice on the best pendant to suit my needs. The item arrived quickly and more helpful advice was given on setting it up.

I received helpful and considered advice, with no trace of pressure to buy

Don’t pay a year in advance because refunds on the remaining time are ‘apparently’ impossible. Get notifications by post because vulnerable people don’t check each automatic bank transaction and can end up paying for years without noticing. Don’t allow automatic payments because they’ll just keep on taking the money. If you get “a person I’m not allowed to name” on the customer service line, just hang up and try to get someone else or you’ll end up getting shirty. My in-laws had to engage a live-in carer and ended up putting their Careline pendants in a drawer where they stayed for years. (They didn’t work in some parts of the house anyway.) My mother-in-law came across the pendants last week and called Careline to cancel them. She thought she had cancelled them. I called Careline to check it had been cancelled correctly and to ask for a refund for the remaining six months. They had been taking the money each year for a year in advance without a written notification being sent to my in-laws. The third person I spoke to was apparently the right person but was the rude one, and unhelpful, and I ended up losing my cool and being rude back to her when she asked me for the nth time if I wanted to cancel. From then on it was downhill, I’m afraid.

Answering on behalf of my Mum - Careline setup was easy and straightforward, staff were very friendly, helpful and polite. We tested the system earlier than intended, Mum had a fall on Wednesday after we had set the system up on Monday. It worked well and Mum had paramedics there to help her within the hour - not the test we would have preferred, but thanks to all for the immediate response.

I spoke to a lady called Danya who clearly talked through the procedure of getting a careline package ,she was helpful and kind on the phone I am now waiting for the box/pendant to arrive in a couple of days.

Dana was brilliant, gave me all the information I needed to make my decision

I chose careline after a lot of research It took a long time to fill in the on line form as I didn’t have all the information at hand that was needed The set up of the box was quick and easy and I have peace of mind that my mum will be safe wearing her pendant The voice coming from the box is loud and clear and can be heard from all the rooms in her bungalow

I spent a fair amount of time reviewing different products for my mother and settled on Careline365. Delivery was the next day, and everything was set up and working within hours, including a test call. I must say that the people they use on the other end of the call (through the device) have obviously been picked for their clear voice and calm manner, and although I didn't think of this when looking for a device, it really should be part of their marketing as hearing is not always the best at that age and having someone who speaks perfectly is a real plus point.

Very efficient from the moment of first call to the go-live of the system which although all done by post took 4 working days. And a price quoted on an out of date leaflet was honoured!

My mother had the alarm for a year it all worked fine . She had a few falls and the alarm and staff excellent. Unfortunately she is now in hospital and we don’t need the alarm ,I have just arranged return with David and so far all going well. Well done team

Speed of access

Website is clear & easy to understand. Application form was very straightforward. Equipment delivered the following day & set up was easy. The staff who dealt with my test calls were excellent. I signed up on a good deal & very happy to recommend.

The Careline equipment arrived the next day. After filling in the contact details on line, the actual set-up was quite easy. Please talk through where you want to put the base unit first.

Our conversation with Jos was excellent from start to finish. He answered all our questions fully and was a pleasure to talk to. The installation process was very helpful and went smoothly. I feel that my Mother is now in safe hands. Thank you

I have only just got my alarm so can't say alit but I have had a couple times that my wrist alarm was set off accidentally when I flicked my wrist and the response was very quick and they were very understanding when I said it was an accident

Jos very helpful Waiting for the delivery tomorrow.

Not satisfied at all with this product. We purchased with the fall detection and GPS specifically as our 91 year old mother had numerous falls. The website states: "Fall Detection Includes: The Careline GPS Pendant Fall Alarm contains a sensor that detects when you have fallen. After a fall, it will trigger an automatic call to our Emergency Care Team*, getting you help fast." THIS IS NOT CORRECT. Our mother fell and the alarm did not trigger, it was sheer luck someone called in to check on her about 30 minutes after her fall. The alarm had not triggered. When I called to find out why I was told it only triggers if the user does not move for 90 seconds... in other words if they are unconscious or worse. Our mom had fallen, was in pain and confused. She was not in a state to even think she had to press the pendant. This is not stated anywhere on the website and we purchased for this reason. If a user is confused, has dementia or badly injured enough not to press the pendant they are on their own! Very poor service.

We spoke with Jos he was very easy to speak with and could answer our many, many questions expertly. Having never purchased a disability alarm before Jos took his time to run through all the products to find the one that would suit us. With such an important purchase we were quickly put at ease as he ran through the different situations and how the alarm could not only benefit us but save a life. We are very happy thank you.

The chap was very helpful and the monitor arrived the following day. Excellent!

Jos in customer support has been excellent - I can't rate him highly enough. What fabulous service, thank you.