My initial contact was poor with little or no helpful advice resulting in me asking to be put through to the cancellation department, and then Harry restored my faith, listened to the problem suggested a result (which was not available according to the 1st contact) and made my friends life instantly easier. Full marks to Harry

Jos was very helpful and understanding when we had problems with our phone line - he immediately sorted out a solution. Excellent service - thank you Jos.

Positives - the unit arrived quickly. Online form filled in by mum in law who is very tech savvy at 86 . However for some reason the same form has to be filled in again in order to activate the system? This is proving difficult, an error message keeps coming up. We have phoned the company who are sending a paper copy, this of course all takes time. My gripe is that the company already has the money from the order which includes £45 for a set up fee! Surely these days big companies like this shouldn’t have these issues? Makes me a little anxious about the Alarm Call system itself. Updated: Thanks for the reply, No I’m not on your system - my 86 year old mum in law has the new account with Careline. We live at the same address. Let’s hope the service starts the day your system works and not when you took the money…..hmmm

Absolutely top customer service. "Does what it says on the tin" Without a doubt saved my dad's life!

Drew was extremely helpful and answered all my questions with understanding and patience. An asset to your company,

Josh was really helpful and put my mind at rest immediately about my lack of technical ability. Process was explained clearly, a very efficient service!

From initial contact initially via web site, to setting up, to a follow up call to check the number they would use to contact, there was a quick and professional service (I had initially considered another provider but when I contacted by phone had received endless ring tones) The kit they send is so easy to set up and the connection to their control (when testing the device and pendant )( even in an area where the mobile signal is terrible) was loud and clear.

Satisfied with the help received by Careline personal to purchase and set up the alarm system

I had an unusual request in procuring a system with 3 different parties involved - and Harry dealt with it all very professionally from initial phone call, to a call back that was honoured, and through to purchase. The system was explained, as was the setting up of the account, and Harry was more than helpful in his approach. Highly recommend!

Dean was really helpful and polite, I was buying a personal alarm for a friend & I couldn’t have picked the correct one without his help.

Quick and efficient service. The monitor arrived the next day and was simple to setup

Excellent piece of equipment for elderly parents living alone or those with serious illnesses. Gives piece of mind that the alarm is monitoring the person wearing it 24/7. My father collapsed at home and the alarm alerted the operator who called and contracted the family, a neighbour and the ambulance. As a result he was taken to hospital. Life saving equipment and would highly recommend.

I was told it would be plug in and go big it was to complicated for my dad

The ordering of the care line product was simple as lady named Tilda helped me with my order for my Uncle. Thanks Tilda fantastic service.

Nice unobtrusive bracelet which elderly relative was happy wearing. Gave great peace of mind to know she had it; and the fact that I could be named as a responsible person on the account made life much easier!

We got a Careline pendant for my mother after several falls to give her and us peace of mind. Careline 365 were very easy to contact and deal with. When she had recent fall we were contacted immediately and afterwards someone rang to check that she was ok. We found the price reasonable for the service provided- we had a GPS pendant as mum was able to go into her garden at first. Our most recent contact was to cancel the account as she has now gone into care. David sorted the whole process out efficiently and emailed a return label for the pendant to be reused. I wouldn’t hesitate to recommend them to anyone and would use them myself if it becomes necessary in the future

From talking to the first person on the phone to quickly getting the equipment to ease of set up and how well it works is brilliant I can’t praise them or recommend them enough my dog stepped on my call button they were on to it so quickly it was impressive and understood the issue with professionalism

Easy website to navigate. Helpful staff on the end of the phone. Alarm system very easy to set up.

For peace of mind , CARELINE is brilliant . The operators are professional and caring and they respond kindly even when you press the alarm by mistake .

My parents already have a care line package, which I have found invaluable. Now I need the same peace of mind once I am discharged from hospital and will be on my own for long periods. Jos was so helpful and understanding on the phone to make sure I received the most suitable package for myself and setting up the plan could not have been easier. Many thanks Jos.