Although the on line information took quite some time to fill in and some questions are repetitive I can understand that in the event of an emergency its reassuring to know you have all the relivent information you require. Also it gives us total peace of mind, when we are away or out and about. Very easy to install and wristband very comfortable on our dad's arm.

Recommended by an elderly Aunt so called for my mum who has recently had a fall. Spoke with Josh who couldn't have been more helpful. Explained everything easily, ordered and on its way today. Excellent service time will tell how it goes with mom, but peace of mind for all the family.

James was very helpful and patient and everything was explained well.

Excellent service

Jos was brilliant, really friendly and helpful

Very helpful and answered any questions I asked that I wasn't sure of. If the fob went off they explained why was happening.

Absolutely brilliant service, very caring and gave my Grandad a fighting chance of surviving because of Careline365 we was able to have a last few weeks with him rather than a different matter, they where supportive and rang every hour at our time of need up until he went into hospital the same morning he fell. I couldn’t recommend them enough and they offered other services as well which could be a help to elderly people with not so much family around. Very happy with the service provided.

Josh was professional and friendly, explained everything to me, hope the service continues to be this good. Thank you Josh

Very helpful gentleman who answered all our questions

Excellent service and proved most useful when the alarm was really needed. have now cancelled and that was easy too. Thanks Samuel.

I just joined today and Jos was very helpful through the process.

SAMUEL VERY KNOWLEGABLE AND EXPLAINED EVERYTHING

ordering was easy, paid via debit card, the unit was delivered within two days. It only took my son a few minutes to set it up, and the testing was excellent with immeadiate response from your carers. I trust all will go well in the future.

The customer service was excellent and Matilda went through the process very well.

Answered all our questions and called back when they said they would too! Josh was very helpful and even cut his lunch break short to organise - thank you!

My mum’s careline machine was not working when tested. The phone was answered promptly by Sue from customer services. She talked me through a reset brilliantly and then talked me through how to improve my signal with a new cable that had come with the box. The difference was huge, and all thanks to her care and attention. Thank you

I am not the person with the care line , but I arranged it on her behalf and dealt with setting it up over the phone. I understand she accidentally pressed the fob button the other night and your people responded. What was satisfying for us was that she actually heard the person on the line calling out to her asking if she was ok, she is very hard of hearing. She told us that the person was lovely and helpful and and not annoyed that she had accidentally pressed the button, we had told her they wouldn’t be but she was still a little apprehensive . This has put her at ease already she feels a little more secure in her home. When we set the alarm up we did half the form over the phone and the rest online, so I emailed asking if I called be told if careline had the 4 contact numbers registered. I had a missed call yesterday and the lady left a nice message confirming all the contact numbers had been received. Between us we have now dealt with three different people and they have all been so nice and helpful. Many thanks.

Very helpful and understanding.

I found this company brilliant, I organised an alarm for Mum who is 92 and the setting up was so easy, they talked us through the whole procedure. I have been in contact since and spoken to Kathy on several occasions to add numbers and change numbers and she was so so helpful and extremely patience. I totally recommend this company and applaud their staff.

Everything was arranged quickly and efficiently following first contact. Now I feel much safer in my home which is also a relief to my family knowing help will be arranged in the event of a fall, or any other emergency.