Quick and reliable service. Queries to customer services responded to in a timely manner. Security measures in place to ensure safe online transactions.

Very patient and kind. Mr Patrick Forrest talked me through the process of setting up my online banking. He was thorough and meticulous.jn money online

My first experience and I like it ..to have the account is too difficult and take too long though

So far so good since i joined, had some difficulties getting started though. Also wish there were a separate app I'm not aware of that could make more accessible!?.

Really quick and easy service.

Working 9 to 5 and having the opportunity to just log on or an emergency I can just log on

I thought the service was very hard to deal with, but when I tried it for the first time after a long while it went so easily and was quick to use,

Very easy to use to pay bills and send money to loved ones. Can send to their account or send to collect.

The staff assist me to set up my JN money transfer because I could not use Citi Bank to transfer money. Saint Patrick was extremely helpful to set up the process. It is easy now that I know how to use the JN app to transfer money to my JN Acc.

Easy convenient and secure.

Professional and responsive customer service.

Website always very slow to load and takes very long in returning results of the transaction.

Always great customer service, and treated with respect

Convenient service when family in need back in an emergency you can always use JN transfer

My experience using JN Money as always been an excellent one, it's very easy to used and you don't have to be computer savvy to used jn money online. I enjoyed using because it's also very convenient for me.

Excellent and easy service

Even though on my first attempt to complete my transaction I got an error message, it went through the second time smoothly

After my second attempt, transaction was completed. However, the recipient had to ensure Letter of Authority was on the account. Done. Made the transaction a second time on 3 March. On 4 March I received an email stating still awaiting authorisation from recipient, need to complete a deposit authorisation form and take it to the bank along with ID and TRN. Turns out even with this ask payment was taken from my account 4 March. The recipient was only able to confirm on 8 March receipt of transaction, as they don't have online banking. Hopefully, next transaction goes a lot smoother and no more forms to complete.

Ease of using the site.unomplicated approach to customer satisfaction

First time using your site It kept crushing with incomplete transactions Very frustrating Hoping it will improve in time