I ordered ribbon for my machine and the person that helped me was outstanding.

Overall the process was pretty good. The customer service was great; they, like many others, are experiencing staffing shortages which did impact the turnaround time. Couple things - we ordered with a PO and received an invoice for the software we purchased but not the ID printer, and the package we ordered was supposed to come with a backdrop but did not. I'll be following up on these things. Just adds a little extra time.

The representative was very easy to work with and thorough. The product was on our doorstep in no time!

Our last order of lanyards, that we just started using, we noticed that we did not receive the badge reels. We had some on site, so we are using them. We have also have had a big turnover in reps and it has been tuff ordering more product. Product is good but the process is very cumbersome.

Excellent prompt service always.

IDVille rep- Kim Schuler was so amazing to work with. She was very knowledgeable, friendly and truly interested in what was best for our school district. Thank you for taking the time to answer all of our questions and to get the most for our budget, Your patience was/is so appreciated!!

We placed this order for an ID Maker Edge 2-Sided Card Printer as a replacement for an older model. From our initial contact with IDVille, our interaction was very positive and helpful. The sales rep was knowledgeable and friendly throughout this transaction. He maintained communication via phone calls and e-mail. Because this particular unit was unavailable at our initial contact, the rep gave us an inventory update and a shipping date. We were kept updated up to shipping and tracking until the new unit arrived. At our initial contact, the rep found our account information for our order from 2015, updated it and we were able to place this new order without any issues. Our overall experience with IDVille has once again been positive and smooth. The shipping was on time and tracking was also helpful. Overall, this entire transaction was very positive and we would recommend IDVille to other agencies.

Very responsive

I was pleased with the service I received from IDville staff and reps. However I have some things that are on back order and have not been given and estimated time of arrival for these things.

I am very happy with IDville. Great efficient customer service. Great products.

Product ships quickly, is great quality and customer service is great!

Thank you for a fast turn around on my request!

Quick delivery, order processing. Rep took time to follow up.

Wonderful customer service. Fast shipment!

Easy ordering online for custom nameplates and arrived in just a few days.

I ordered an item at 5pm on a Monday, then received a coupon to my inbox the next morning which would have been perfect. I called and spoke to Tiffany who assured me that was no problem and they would adjust the order. I just had to call back after receiving my invoice number to get the credit. I called on Weds, and a very nice man who's name I didn't catch helped me to get right back over to Tiffany, who then finalized the credit transaction. It's very rare to contact a company and be able to speak to the same CSR twice! Love that. Both of your CSRs were very personable, cheerful and went above and beyond. Thanks for everything!

This was my second purchase from IDville. The fist went very smooth but this order topped that. I needed 42 items and at the time of the order it showed they only had 23 in stock. The rest were back-ordered and it would be a couple of weeks before they would be in . I let them know that was fine and to ship when they had all of them. It was 2 days after the order was placed and I had all 42 on my job site. Not sure how they pulled it off but that's great customer service.

Quite the enjoyable experience. They made setting up our Lions Club nonprofit status very easy. They were very eager to offer any customer support we might need in the future.

Service was fast and seemless.

The agent was really nice and helped me out. Thank you