Ordered 2 penn reels on 8/31/2019. At the time they were shown on backorder. Today 10/12/2019, I still havent received my reels. Credit card was charged, but no merchandise. Numerous emails (that takes them forever to respond) and all I get is they are due in. Tackle Direct used to be a great company to work with, but each year their customer service gets worse and worse. Contacted Penn and they have them in stock, as does BassPro. So apparently I have been lied to for over a month. Spent thousands of dollars with Tackle Direct, but now I will look elsewhere. Now the battle to get my money back

Found an item Tackle Direct -NO one else had- ordered it- it was shipped - promptly- & received on time. Great service.

order a few lures, a couple weeks pass order still pending. email customer service but never get respond. i finally called and the costumer service did not care much.

I went into my order knowing the item was back ordered in mid September 2019. Order confirmation was e-mailed to me...and that was it. Three phone calls later. I cancelled the order. Every time I called they could not give me a expected shipping date. Item was not in stock, no expected delivery until Fall. The main problem is. They already charged my credit card for an item they never shipped or had in inventory. So know i get an e-mail that the order has been cancelled. The order number they used doesn't match the order number they gave me when order was placed. Have to wait to get my money re-credited to my charge card. Money should have not been charged to begin with. Now I have to pay interest on something that I never received or they had to begin with.

It has nothing to do with COUPONS.... There IS still no response to my emails, and messages left on your chat? No one had contacted me? I have given my phone number on many occasions, yet still nothing..

I had some problems but customer service QUICKLY resolved my problems. I will tell my friends about TackleDirect and I will be ordering from them again. Great place with outstanding prices.

Placed an order two weeks ago. No order status or tracking information on the status page after one week. I sent an email after trying to call to ask about the order got a response saying most of the order is "with our distributors to fulfill". Wait. what the heck, even your name implies that you have the product Tackle"direct" but I guess you dont. Still not even an estimate of when it might ship. Another week passed and still nothing. Some kind of communication of a delay would have been respectable. Save your excuse of having a new system. Thats not the customers problem.

Tackle direct customer service is totally unacceptable! I ordered a terez rod weeks ago, I received the rod in a damaged tube and the rod was broken. I called immediately and spoke with Bernie (have the phone call recorded). Bernie said he would sent out a new one immediately. However 4 weeks have gone by. I have sent 5 emails regarding this matter with no response. I will be checking with the USPS to see if they have made a claim against the damaged goods. If they have made a claim against damaged goods and still haven’t sent the rod, they will be hearing from my P.A. Tackle direct should double check my account and the amount of money I have spent! I’m not small potatoes. Still no response. I will be taking my business elsewhere unless tackle direct mediates this situation with great urgency!

Honest prices, good inventory control, nice close out and flash sales. Best selection of top quality tackle online. Good people.

My daughter was excited about receiving a fishing pole for her birthday, picked out one from Tackle Direct and received it on time, however she’s never been able to use it, several months later because it came without hardware to attach the handle to the reel... called Tackle Direct and they couldn’t help us. It was a big waste of money and we will never order from them again!

For prices and selection there is no equal. And while I'm sure they intend to provide the best service possible, that's tough when nobody ever picks up the phone or replies to an email. If the service was a little better they would deserve 5 stars all day long. Still, great prices and selection...

I never received my product, but. Lie to services just called me and we figured it out. They were great!

I ordered and paid for merchandise on 6/30/19. Today is 8/21 and I haven’t received my merchandise nor a return email as I have sent 3 to them. Tackle Direct has been good to me in the past, what’s going on now? I call the number and stay on hold for 20 minutes and finally hang up. Somebody please help me with my order!!!!

Ordered items (available) on August 2, 2019. After several messages (email, chat, paypal) sent without a single response i still got nothing. When i go to 'View Account' > 'Order' on the web site, only one item is displayed.

The only reason I'm rating 2 stars is that I did receive the 2 items I ordered. But, before they were shipped I sent 2 emails canceling the order. Never got a response. Last week the items I ordered arrived and I immediately sent them a email requesting to return the items. They have not responded to my emails and when I call phone numbers found on the invoice for the items I get a recording that the numbers are not valid. My order Reference #: 001165489.

I had made an online order from tackledirect.com for over $1500 and I received shipment only worth $1000. All my balance items that was worth $550 have not been shipped, or shipped they shipped it elsewhere! (All these items were in stock and too). I have been frantically trying to get in touch with Tackledirect since almost the last 35days with literally hundreds of phone calls to their toll free and multiple emails. But there has been ABSOLUTELY NO RESPONSE from their end. It has been over a month and my orders haven't been delivered to me. I am extremely disappointed with their customer service support and their irresponsible behaviour. !!! HIGHLY HIGHLY HIGHLY DON’T RECOMMEND BUYING FROM HERE !!! - Arjun

got my products on time. out of stock items were a bit longer than expected but follow up inquires where responded in 24 to 48 hours.price match on items purchased if was posted as price matched.

We have bee trying to return a reel but have been on hold for over an hour. Have sent two emails and no response.

Tackle Direct was very easy to work with. Fair prices, good phone support. I had an initial issue that they quickly resolved. Would recommend using them and I will do so again.

Ordered a few things and they came quickly... except the shipment was missing a fishing rod and leader. Sent an email... Sat on hold for a HOUR... still nothing. I figured since the email from the CEO that things would be handled more professionally and maybe an increase in customer service hours.. clearly my thoughts were foolish.