We have had a couple of claims in the 2 years we have had our dog and there has never been any issues, its been really straight forward and they are always easy to reach by phone if you have any questions about your claim or your policy. They are really helpful and explain everything clearly.

Over the years of owning dogs I have had various experience of various insurance companies. Zacharias was diagnosed last year with malabsorption syndrome. Vetsure have been great and what I really like is not having to spend time chasing up bills as Vetsure do it all for me Highly recommend them

Excellent service could not get any better first class no problems with them at all

Absolutely brilliant experience with Vetsure-so easy and hassle free. The pre printed forms are easy to complete and its such a relief having the choice to pay the vet direct. Excellent service and I would recommend Vetsure 100%.

Excellent service with very prompt payment and really helpful and polite staff in customer service. Would thoroughly recommend.

Bug has an ongoing allergy and as such has to have treatment once a month. Vetsure process and pay my claims super quick. They are always easy to communicate with and as well as being a great insurer they also show care for our beloved pets. It is stressful enough when your fur baby is ill, so have little stress with claims etc. is brilliant. Recommend 100% - Bug say thanks too....woof woof.

I have 12 dogs insured with vetsure and on the odd occasion that one of my dogs has had an accident there has been no problem in the team dealing with the policy and paying out. The best part is that it’s all on done via email/digital so no sending in paperwork etc and having to wait days for a decision or payout. Can’t praise the team at vetsure enough for their efficient , professional service that they always provide. Would 150% recommend this company to everyone and anyone the speed in which the claims are dealt with is far quicker than other insurers that I know of... To all the team my Wilf has made a surprisingly great recovery. Actually thought it was the end of the road for him but someone was definitely watching over him .. Thank guys once again from Wilf , Turkish , frog, daphne, Albert, shay,hector,Gracie, Jacob, Bob,Rita and bacon 🐾🐾🐾🐾🐾

everyone is always so helpful and pleasant on the phone and claims are dealt with efficiently and quickly. Wouldn’t have my dog insured with anyone else

I've been using Vetsure for years and will continue to do so. They are small enough to be personal and really do care. Miss Cleo had a dicky tummy and I knew that Vetsure wouldn't be difficult and would sort out my claim and pay my vet asap. I've recommended them to other pet owners too.

Easy to use website. Friendly and informed agents. Only thing stopping me giving 5 stars was that my renewal price went up a lot from the original price.

Had cause to make a claim and all was sorted no problem First class!

Vetsure have been an excellent pet insurance provider for our dog, Oswald. Very easy to contact and always helpful.

Did a claim for Pippa. The form was straight forward and processed straight away. No issues at all.

Great customer service. They show they really listen and care. Everything explained in detail. Along with an amazingly competitive price

Excellent pet insurance. We’ve been with Vetsure for a few years now as they have excellent customer service and claims handling. We’ve had a couple of small claims that been dealt with swiftly and they have paid the vets direct with no issues. Premiums not the cheapest or the most expensive but great value and I won’t change to anyone else. Freddie the black Labrador - Stevenage.

Vetsure have been very easy to deal with...helpful customer service, affordable cover & a company that only charges you one excess per unrelated condition ever! So far have not had to submit a claim but I have peace of mind that if something awful did happen, I have excellent cover to assist me. I have taken out a policy for my dog and cat...Kodi & Bodi!

Excellent service, made splitting pets and policies a breeze after a breakup! Excellent levels of care and so far easy to claim.

The person I spoke too was very helpful and explained everything I would recommend this company for your pet insurance

Have only just taken out this policy and was attracted by it as significantly cheaper than the company I have used in the past albeit for slightly less coverage. This is for a mature dog I have rehomed so I do have some concerns that if anything is in her records that I am unaware of this could mean I cannot claim for certain conditions if there is a vaguest possibility that it could be linked to any future illness. Only time will tell how I feel about this policy, i.e.. when I need to make a claim

Really helpful staff throughout quote and further questions I had after setting the policy up for Stanley, not yet had to claim, greatfully, but hope the service continues